SONS KIA of Montgomery Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  E K Daufin
4 months ago
Today at Sons of Kia Montgomery Kia Service -Mr. Demarcus gave me great customer service for the second time. I am a lifelong Kia/Chrysler customer but the previous few year s fiasco at Kia Service had me looking elsewhere. I continue to be impressed with Mr. Demarcus RELIABILITY, graciousness and offering of different price points and priorities for servicing my vehicle. They have a lovely waiting room and restroom (and free coffee.. snacks too if you get there early enough) and I even saw a courtesy van again there today so looks like Montgomery s Kia is back in form in more ways than one. Thank you. I also enjoy HGTV on their lovely set, the only time I get to enjoy that program and it plays so much better on a big screen. Clean amenities too. Lots of light.

  Jakierra Lee
4 months ago
I've had kia vehicles for over 10 years. THIS IS ABSOLUTELY THE WORST SERVICE DEPARTMENT IN THE STATE OF ALABAMA. Do not bring your vehicle here. They are scammers and have no integrity! They bring the reputation of this dealership down.

  Andrea Hayter
9 months ago
I took my car in on July 5th because it wouldn't start. They did the multi-point inspection and told me I needed a new battery. I left thinking everything was resolved. Then I got an email on the 10th saying they recommended an additional $800 of repairs that were postponed. No one discussed these repairs with me when they actually had my car. I don't know if these are critical repairs for the safety and performance of my car that were missed or just a ploy to get me to make another appointment and spend more money. I spoke to someone on the phone on the 11th and was told they would investigate it. I heard nothing, so I sent an email on the 16th. Monday the 17th I got an email saying they would get back to me in 24 hours, and now it's Thursday night. Writing this so maybe someone will take the issue seriously. Do better.

  Jo Jo Terry
8 months ago
I made an 7am appointment to have my 2017 Kia Sportage to have the service department fix a rattle the air conditioner was making. I arrive at 7am. The gate is locked. I get out of my car. Walk to the service department. I was not acknowledged at all. I was then told I would have to drive around the block to come into the other entrance because they did not have the key. After arriving at the service Dept I was told the diagnostic tech didn t come to work so they could not do anything to the car. I had taken the day off to have my car fixed. I plan to buy another car at the end of the year but it will not be from Sons Kia. Bad service.

  Jeannette Whetstone
8 months ago
It was a good experience. I didn't have to make an appointment. I came directly from work. They offer coffee and snacks while you wait.

  Dereck Smith
4 months ago
My saleswoman was excellent and knowledgable about the carnival and its features

  Boartavis Davis
9 months ago
MY VEHILCE WAS BROUGHT IN FOR SERVICE AGAIN LAST FRIDAY. I'VE OWNED THIS VEHICLE NOW, FOR 1 YEAR. 2022 K5, 12,400 MILES. I'M A BUSY GUY... I'M A SERVICE MANAGER FOR THE LEXUS DEALERSHIP. I'VE HAD THE VEHICLE CHECK FOR A MINOR VIBRATION MILTIPLE TIMES. CHECK MY RECORDS.... THEY'VE BALANCED AND ROTATED THE TIRES. THAT DIDN'T FIX THE PROBLEM. YES, I BROUGHT IT BACK BECAUSE I WAS NOT SATISFIED. STILL FEELING THE SAME VIBRATION FROM PURCHASE (NEW). I HAD MY VEHILCE'S ALIGNMNET DONE TODAY..... GUESS WHAT.. THE VIBRATION IS GONE. I'M NOT SURE OF WHAT THE PROPER STEPS THAT YOU GUYS TAKE TO VERIFY YOUR CUSTOMERS COMPLAINTS, BUT THIS WAS NOT THE WAY. NOW MY TIRES ARE WEARING PREMATURLY BECAUSE OF THIS ISSUE. I'M 100% UPSET BECAUSE IF WE WOULD HAVE DONE THE ALIGNMENT FROM THE START, WE WOULDN'T HAVE THIS ISSUE. I'M NOT EXPECTING A RESPONSE. THIS WILL JUST BE THE KIND OF SERVICE THAT I EXPECT FROM NOW ON. 1STAR BECAUSE THERE WAS NOT AN OPTION TO LEAVE NONE.Services: Tires, Steering & suspension repair, General repairs & maintenance, Wheel alignment

  Kori Bella
4 months ago
Absolutely Ghetto.

  Mae Riley
5 months ago
Great service.