Mr. Transmission

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  D D
a month ago
Car still not repaired after 3 almost 4 months with no update. Do not use this location. I agree Mr Gray is nice but when you need your car nice does not cut it. I won t go further at this moment but I will say Owner do not try to deny the facts. that you and your company have terrible customer service, repair skills along with poor communication skills. Prove me wrong by repairing my car, then I will give 5 stars. What standards? Car still there not repaired no communication about time frame of repair. My advice spend more time repairing people cars and stop worrying about bad reviews. The absolute worst customer service. Parking lot full of cars not repaired. I advised Mr Gray I was more than willing to pay whatever to get repaired, instead I kept getting excuses. They left it in worser condition than when I took it. If you repair people's cars the work would speak for itself. Thanks!! Do not go here.

  Kalib Donovan
5 months ago
Hands down the worst on going experience of my life took my car in on a Monday was told it would be 3 days to replace transmission didn't get my car back for 10 days then when I got it back it started smoking before I could get down the street called and Mr Gray had it pulled it ran fine for exactly 3 days and I paid over 4grand for the transmission install and now it's down again and I've had it back less than a week this is by far the biggest pain in the a** Although Mr Gray is a nice guy his mechanics sucks and I need answers and my D*MN car fixed RIGHT! Or just give me my money for labor back and I'll take it to the dealership where apparently I should've gone from the beginningService: Transmission

  Felicia Jackson
7 months ago
Poor customer service work ethic and integrity. Quote on Quote repaired my transmission vehicle broke down the next day. Vehicle towed back to shop to repair strong armed me for more money after paying 4000. Vehicle is currently parked in my yard called him he said I had electrical issues. I would never go back there mistreat ladies said my tire tore wire harness a loose.Service: Transmission

  Jason A. Sykes
a year ago
My experience with this location was great! We were on our way to the beach for a family vacation and our 2016 Yukon XL began to have what we thought was transmission issues. After calling around several locals recommended Mr. Transmission. We made arrangements to drop it off on a Saturday (a day they are closed). Someone was there to receive our car and get our info. We ended up renting a call so they could look/work on it all week while we were at the beach. They kept us updated with the issues and ended up putting in a rebuilt transmission. The price was in range with other place (back home). They had the repairs done in a week and we picked it back up on a Saturday (again made special arrangements since they were closed). They were all so great, professional and did great work. We are on our way home and all is good!!!! God bless this business!!!Service: Transmission

  elizabeth parker
9 months ago
Mr James Grey was a true gentleman and was brilliant with my car. Excellent price for a Stella service.

  E. Brian Davis
8 months ago
Willing to work to get car repairs completed in a timely fashion. Location is somewhat inconvenient and cramped. Interior needs some sprucing up.

  Lesley Holmes
6 months ago
I was going to go hear for a simple transmission fluid change , but not after reading the reviews

  DeBorah Hannah
3 years ago
The only thing wrong with my truck was the transmission, then got the truck back and the whole front end is leaking so bad. Can't drive it due to it over heating. We call the owner and he denied the fact that they had anything to do with it. He wouldn't tow my truck back to the shop to look at it. At this point I'm moving on and finding someone else to help me. Never will do business with them again.

  Kate Mchugh
5 years ago
Our Jeep was towed here and after 768 dollars later it ran hot 2 miles from Mr Transmission. A Simple cold shoulder, a shrug and to add to the growing headache this place causes, it was making a noise ans running hot. It's loke I said towed there, and after returning due to running hot immeadiately and still Makin the noise, a no good dumb worker bee has the guall to say "it wqs making that noise before it got here" yes sparky that's why you were supposed to fix it. Owner didn't care and was asked to leave the property keep in mind we remained cool headed anx we both know how to act in public. So don't take your car there he is a con artist and a liar. I was having to walk to my Dr appointments I was Prego at the time due to his ignorance and disposable attitude of failure at life

  ELYCIA HALEY
5 years ago
Every employee is rude, and needs to take a class detailing what customer service is. I do not recommend this business to anyone . If you do decide to do business here please check your vehicle, and do a test run before paying. These people are NOT professionals.

  Tonya Denson
4 years ago
THE ADDRESS IS "INCORRECT"Choose a Mr Transmission that is CORPORATE ran and NOT FRANCHISED. I was told by this North Huntsville, AL location that they were Corporate owned but after investigating I was able to CONFIRM "They Are Not!"That location's Supervisor and mechanics are full of blatant unnecessary Lies, Lack of Professionalism and SLOW to complete a repair. I WOULD TELL ANYBODY TO **STAY THE HELL AWAY**

  Jessica Martinez
4 months ago
Affordable business done right

  Monica R
7 years ago
After paying for my transmisson to be replaced by Mr. Transmisson, my car was making a loud noise. Mr. Gray, the owner, called me psychotic after I complained about the noise. After taking my car to the dealership, it was discovered that the transmission vent hose was not bolted down or installed. This was causing the hose to interfere with the fan causing noise. The intermediate shaft boot was separated and not installed causing additional unusually noise. The transmission was actively leaking fluid. The power steering line was about 12 inches from where it was supposed to be and at risk of being penetrated.After the dealership called Mr. Gray and informed him that the transmission wasn't installed correctly and verifing that the noise was caused by a hose being in the fan along with other things, only then did Mr. Gray agree to fix my car.Two weeks later, the engine splash cover came from underneath my car while driving down the interstate. Mr. Transmisson used zip ties on the front and didn't even bother attaching the back of the splash guard causing it to hang and drag.

  Herioman McCall
3 years ago
My dealings at Mr Transmission has been fair pricing and owner is a great person that stands behind his words.

  Jon Mitchell
5 years ago
The worst mechanics I have ever seen!! stay away from them at all cost. They don't know anymore about a transmission than my 2 year old son...Every time they try and fix there original repair they break something else. Terrible service... ...

  Anibal Suazo
2 years ago
Not to good... got my car 3 days, I can't trust them again, the problem wasn't solved.

  Lachandra Jones
3 years ago
Terrible service had my car four months didn't fix right had to keep going up there because wasn't answering my calls had paid he for service and still gave me the run a round told me it will be ready numerous times and it wasn't always reason why it wasn't ready if need a transmission this not the place to come

  Felicia Koonce
4 years ago
They make sure there customers are taking care of. They go out of their way to check on the customer after service has been done.

  Willie Solomon
3 years ago
It was a very bad visit they was paid to fix my transmisi�n but never got it right

  Katrina Shepherd
2 years ago
Bad customer service this place is a rip off should have listened to other reviews

  Jonathan Smiley
2 years ago
Mechanic answered my question regarding transmission service and they were very helpful

  Rodney Thomas
7 years ago
I think they are bullshitting people... They try and pressure you to think the worst is going to happen...they not even worth a star...

  William Roberts
8 years ago
Great service good group of people speedy and great work thanks to everyone

  Jonny Colley
5 years ago
Very nice staff, helpful in finding the problems and taking care of it

  Daniel Ballantyne
4 years ago
Good pricing good warranties and quick and reliable repairs

  Tammy Barnett
6 years ago
Very friendly with great customer service. Black owned.

  Karl Savage
6 years ago
Car been in and out for 2 month still haven't fixed.

  louis rogers
4 years ago
Scam artist and cons thats all im going to say

  Latisha Smith
10 years ago
Will never in my life go back such a rip off and they will get over on you.

  Elvin Young
7 years ago
Mr. Transmission is a poor service group and ripoff