Lexus of Montgomery

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Carrie Long
a week ago
Mr Norman is very professional, he gave us outstanding service. He listened to us and understood our needs, concerns and request. We purchased a Brand New Lexus RX350H. This is our dream vehicle. We will highly recommend Mr Norman to friends and colleagues. I will post a picture later.

  Brenda Baker
a month ago
We did go to Lexus of Montgomery with the intention to purchase an SUV. I was interested in looking at the Lexus RX and the new 2024 TX. I was excited to find that they had the vehicle I saw online in the exterior and interior colors I wanted. They also had the luxury package and I was sold after the test drive. Angelo was very helpful in showing me the benefits of the features this vehicle has available. It has dozens of safety features and a large beautiful display for the GPS. The trunk space will be great for traveling, one of the big reasons we opted for the TX over the RX. Thank you Angelo.

  Roger F Kinsler
2 weeks ago
Wonderful place to deal with! I am from out of town and noticed a 2021 Lexus ES300h for sale at a reasonable price. So I contacted the dealership and was pleasantly surprised to receive a personal call from the sales manager, assistant manager, internet representative and salesman Marcus. Everyone was eager to assist my buying experience. They sent pictures and history of this car, not knowing if I was a real buyer or a scammer. I felt so good about the pre-assistance demonstrated, that my wife and I drove seven and one half hours to purchase the car. Salesman Marcus was very low pressure and accommodating. He is my go-to guy for my next purchase. Oh' the finance manager was easy-going and explained several good reasons to buying a CPO car. I have purchased more than twenty-five new and used cars in the past and find this dealership to be one of the best. I would highly recommend them for new or used car sales

  Sandra Walden
2 months ago
Buying a new car can be intimidating but Mike Dean, Sales & Leasing, made the purchase easy. He was patient and carefully explained the wonderful features of the different cars. I drove three cars and when I drove the 2022 Lexus Certified RX 350L I knew it was the perfect fit for me. Mike and Ramona, Financial Manager, explained the paperwork and it did not take long before I was driving home in my luxurious Lexas, a quiet and a very smooth ride!Thank you for the kind and courteous experience. Sandra W.

  Nita Norman
a month ago
The best experience I've ever had buying an automobile. Anthony Gibson is professional and knowledgeable about Lexus and its various models. I felt he had my best interest at heart because of the great customer service. I'm now enjoying the smooth ride of my RX 350 and looking to purchase my next Lexis, the LC 500. So, if you're looking to buy a new or used vehicle go by Lexis of Montgomery and ask for Anthony Gibson.

  Nichele
a week ago
I found a 2021 Infiniti QX50 Sensory online with Lexus of Montgomery about 2.5 weeks ago. I promptly made an appointment to test drive it. I knew it was the car for me. However, I wasn t ready to purchase. I figured the car would be gone when I was ready. Well, the stars aligned with this vehicle and Lexus of Montgomery along with my credit union helped me make the QX50 my next car. I m elated and I have that new car syndrome where you want to make up places to go just so you can drive.Thank you Lexus of Montgomery for your professionalism, dedication, promptness, and kindness. You all made the car buying experience a joy.

  Monique Wheeler
a month ago
Anthony was professional and beyond patient and kind with my husband and I. He made sure that I understood the entire financial process and kept us informed at each step. The entire environment was professional and nice. It makes customers feel valued and appreciated. Thanks for working with us and giving us a good quality deal. We went home with a metallic red, 2024 Rx 350 Lexus SportSincerely,Johnny and Monique Smiley

  Catherine Holcombe
a week ago
William made my experience of purchasing my new vehicle amazing. Not only did he give me great advice, but his customer service was like know other and I truly felt cared for. Thank you so much!

  Debbie Williams
6 days ago
I have always had a pleasant experience with Lexus of Montgomery, from the purchases to service visits. Kaylynn was my service rep during the last visit and was very helpful. She got me in and out quickly and made sure the service was what I needed, no more - no less! I really appreciate that!!

  Lorna Howell
a week ago
Thank you Lexus of Montgomery and Donni Crozier for making our purchasing process smooth, quick and hassle free. Communication between us and the dealership was prompt and clear. We want to send a special Thank you to Mr. Angelo Mellos! He was so pleasant, attentive and kind. We could tell that he loved making his customers feel appreciated. He was so knowledgeable about all of the bells and whistles on the car and gave thorough explanations and demonstrations of numerous features on the vehicle. He gave us his business card and instructed us call if we had any questions. Additionally, he took the time to call us the next day to inquire about our ride home in the vehicle and reminded us again that he was only a phone call away. Now, this is EXCELLENT customer service. We would not hesitate to refer friends to Mr. Angelo for assistance with the purchase of a vehicle from Lexus of Montgomery. Lastly, we also would like to thank Ms. Yahkira Gordon for welcoming us to the dealership and for offering us refreshments. Overall, we had a great experience at Lexus of Montgomery.

  Tenesha Bowens
5 months ago
I'm given a 5 The staff were friendly & professional. I had a great experience with Bill, Sharde B & Romona. The process was very quick and easy. Lexus of Montgomery got what you want... Go get your car! Don't wait go now!

  San Bonner
a month ago
I recently purchased a car from Carrie at Lexus of Montgomery, and I'm thrilled with the exceptional service I received. This was my first car purchase from a dealership and Carrie was very knowledgeable, patient, HONEST, and went above and beyond to make the entire process smooth! From the daily communication to finalizing paperwork, the experience was top-notch! I highly recommend Carrie at Lexus of Montgomery to assist you in your quest for a new vehicle!

  Lucy Pettway
a month ago
I have been driving a Lexus for many years. I always get my automobile service at Lexus. The customer service representative is always kind to me. They are very knowledgeable and always gives me great recommendations. I am pleased with the pricing and I will always consider getting my car service. The time was reasonable. Thank you Lexus of Montgomery.

  jennifer harris
2 weeks ago
Mr.Phillips was very professional and accommodating. He and Mr. Collins help make this experience easier than usual! We have purchased many vehicles. Buying or trading every 2 years for many years. I loved my RX. But Jullian was able to help me feel less loss with NX. At 70 it's hard to do the deal. I enjoyed the experience and felt they wanted me to have what I wanted. I would highly recommend this combo to friends or family. Thanks!!

  Takisha S Steele
5 months ago
Davion is fairly new to sales and I could tell he was a bit nervous lol... but he was honest and kind. He did his best to answer all my questions and when he did not know the answer he went to seek guidance rather than giving me any answer. I admired him for that. I love my car and I am very pleased with the service Davion provided.

  Tamara Norwood
a week ago
Boartavis always provides excellent customer service. He answers your questions with a smile always. I m a new Lexus owner and I m amazed at the high level of professional and friendly customer service that has been provided on each visit.

  K&K Girls
a month ago
Jullian and the Staff at Lexus dealership made my experience very pleasant!! Lexus of Montgomery is the place to go and purchase your luxury vehicle .

  Twayne Prim
a month ago
I don t want to say anything to get people in trouble but I am going to tell you what I felt driving into the service area.1. I was about to say I was greeted but that would not be correct. I was approached by a young man , hands in both pockets , without any expression what so ever . Maybe he was scared, or maybe it was his first day, if not he needs some coaching .He never said welcome to Lexus, or asked what I was doing there !2. I always have enjoyed coming in the building in the past. I drive from Auburn, I could go to Columbus but I have enjoyed this store. When I walked into service entrance the person at the desk had their head in their computer screen and had a mask on that covered everything but her eyes ! Looked like something you would rob a bank with ! IT WAS QUIET with nobody saying anything. My service rep came out and asked me in, never asked me how I was , was nice enough, when I asked how much the service was he told 138.00, I told him I called two days before and was told it would be 98.00. It didn t say much as I recall but put down the charge of 98.00 ! I know he was new and trying to do a good job, have no doubt he is a good person. He was not very personable and seemed unsure of himself. Maybe it has to do with the QUALITY of training he has received !3. My wife whose car was serviced was a principle in an elementary school and we often talked about the culture of the school. Was it friendly, inviting and trusting. As a dentist trying to create positive culture in my office I once read a study that showed that if guest sensed a warm friendly relationship between the dentist and staff they read that as TRUST ! If they read the relationship between the dentist and staff as arms length they read that as NOT TRUSTING ! I think the person in charge walked by me twice, he never nodded his head, never said Good Morning , the second time time I saw him he looked down at the floor when he passed by ! Truth be known someone upstairs probably had a boot up his, so I don t blame him, the person responsible is the person at the top ! Everyone I talked to , and I have talked to the old ones a number of times as we are on our third car, they appear afraid , not comfortable for some reason.4. I realize someone new has bought the company and they are trying to recoup their investment! I get that . Quality staff is not an expense, it s an investment that makes things work in a LexusWay ! I used watch the staff read the Lexus Pledge on the wall in the morning when I was there early ! You should go back to that . Maybe send the new owners to some 5Star training on how to create a positive culture in their building they have paid millions for ! Doesn t make any sense not to !5. Lastly ,I would recommend who ever owns this place get a copy of Good to Great by Sam Collins and read it a couple times and then have everyone in organization read it !Thank you for reading my comments, hope some the comments will help change the culture ! Wayne Prim

  Meghan DeAugustine
3 months ago
We just bought our 3rd Lexus from Lexus Montgomery. Mark Harmann is our #1 Salesman and we recommend him every day of the week! He goes the extra mile to ensure customer satisfaction! He knows exactly what he's doing, answers all of your questions, easy to talk to and will always help you find the car that's perfect for you! His professionalism, follow through and follow up are top notch! Donnie, General Manager, will make sure he takes the time to answer all of your questions and goes the extra mile to close the deal. The Service Department is efficient, thorough, helpful, always pleasant and when our vehicle is done in Service it always comes out looking spotless. We highly recommend Lexus Montgomery.

  DeAsa Gordon
6 months ago
Everything was great! Both Jake and Gary were exceptional in working together to provide me with great service! Jake expressed multiple things about the vehicle and showed me different tips and tools! They also both were easy going and great to conversate with! I would recommend them to others!!!

  Maria Holland
4 weeks ago
Nothing but great things to say about my experience at Lexus of Montgomery! I live closer to the Birmingham dealership but chose to shop at the Montgomery Lexus location based on past experiences and reviews. Norman was our sales person and he was FANTASTIC! He was very attentive and helped with all of my questions and concerns. I m loving my new RX350 Hybrid!

  Kathi Reed
6 months ago
We had an outstanding experience with Mark at Lexus of Montgomery. Mark was quick to answer questions and one step ahead on the paperwork. It was a positive experience. We recommend that if you are shopping for a new Lexus, call Mark Harmann. Thanks Mark for all your hard work!

  Rene Parker
2 months ago
Grayson, my salesperson, and Phillip, the General Manager, made this the most awesome car-buying experience ever! They made me feel like "Queen for the Day" I my Lexus FSport!

  Chanon Sheffield
a month ago
I was very pleased with the service experience provided by Boartavis. The concerns I had were taken seriously and resolved effectively and efficiently. Each and every member of team Lexus we encountered that day were helpful and kind.

  Tamla Pitts
2 months ago
My experience with Lexus service department was great. Robert kept me informed periodically as my vehicle was in service. I also received updates through text message. Thank you Robert for displaying professionalism while answering all my pertinent questions related to my vehicle. I would definitely recommend your services to Family and friends.

  Pamela O'Brien
2 months ago
Our experience with Angelo was amazing! He was extremely professional and kept us informed all along our purchase process. Our new TX had to be ordered but he made the wait time bearable. Hats off to Angelo and the dealership for the great experience!

  Brenda McAden
a month ago
Great experience! Mark Harmann was extremely helpful, knowledgeable, professional, and friendly! He made purchasing my new Lexus a very enjoyable experience. It was well worth the 4 hour drive!

  Paul Watson
a month ago
Carrie, and Mr. Donnie, made our experience buying our new Lexus, very pleasant. We drove 200 miles to purchase our car. Unfortunately we got stopped for hours on the interstate, when we told them our situation and said we could get a room and come the next day, they insisted they would wait for us. We arrived at the dealership at 7:00pm and they took excellent care of us.Needless to say I got a wonderful birthday present, Love my new Lexus.We would not hesitate to recommend Lexus of Montgomery, to any of our friends and family.Linda and Paul

  Tiffany Martin
2 months ago
I had an amazing experience with Carrie and the financial officer, Mr. Corneil at Lexus. Upon arriving, I noticed that Carrie was outside, waiting to render service to me. She was very thorough, honest and patient. She did not mind staying late, even if I didn t purchase a vehicle. It wasn t just about a sale for her. She tried her best to get me the best deal, and Mr. Cornell was amazing, as well. He thoroughly explained everything to me regarding finances and payment options. He respected my situation and treated me fairly. I would recommend Lexus to everyone.

  Larry Roy
2 months ago
I had an appointment at 9:30. It was going to take several hours so I got renter car. I live hour away and told them if it was after four I would pick my car up the next morning. Scott said he would give me a call that afternoon. At ten the next morning no word from Lexus people. I call and they would have someone give me a call back. At twelve still no call. I call and same thing. They would have someone call me. So at 3:30 still no call so I call them back. Finally someone said my car wasn t ready and I had sent my husband to get the car. I told them he was on his way. They said it may not be ready when he get here. Mind you my car was suppose to be ready the day before. After he got - a hour went by. They didn t do all the things they were suppose to do. This is the second time they didn t do fix my car in the time frame they were suppose to. Since Lexus car dealership got brought out by someone else service has been terrible. And you want me to give you a good rating. Treat your customers right. Needlessly to say I will take my car to another dealership that cares about their customers.