Gray's Tire & Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Melaine Andrews
4 weeks ago
I had such a wonderful experience at Gray's Tire & Service in Montgomery, Alabama. Jonathan and Dane were absolutely amazing and went out of their way to help me with a tire issue on my rental car from Avis. Their attention to detail and their kindness in assisting me in finding the local Avis rental office truly impressed me.I appreciate how they not only informed me about the tire issue but also took the time to make sure the flat tire was fixed well enough for the tow truck to transport the car safely. The fact that they didn't even charge me for this exceptional service shows their dedication to providing top-notch customer care.This experience really showcased the sense of community and neighborly spirit in Montgomery, Alabama. It's heartwarming to see individuals like Jonathan and Dane going above and beyond to help others. I am proud to be part of a community that looks out for each other. Gray's Tire & Service is a prime example of outstanding service and kindness.

  Traci McGilberry
3 weeks ago
I work in Montgomery but live in Mobile. I travel for work. This morning my tire alarm went off in my car. I went to the shop which was convenient from my hotel. The two guys in front were extremely nice and welcoming. I was shown to the waiting room. Approximately 20-30 min later a very nice man named Paul came and called me. He said he was greasy and didn t want to get anything on my car. He told me he found a small nail and everything was ready to go. Peace of mind!! Now I can sleep to work tonight. Can t express how much I appreciated my experience. Great staff at this business. I d recommend to everyone and come back myself!! Thanks again!!!

  April Griffin
5 months ago
Jonathan and his crew were amazing and professional! My transmission and CV axles were done for. Working with an extended warranty company can be a major pain but Jonathan made sure everything ran seamlessly. I ll definitely will come back for future needs and recommend him to others.Service: TransmissionService: Transmission

  Marie Knott
a month ago
I like Gray's Tire & Service Center. Overall they are pretty nice and very helpful. I have been going there for years and I have not had a complaint.

  Greg Green
a month ago
I've been taking my vehicle to Gray's for all my automotive repairs. Today, I went in fully expecting them to charge me for patching a hole in my tire, to my suprise, it was a courtesy repair!

  Kris Kendrick
3 months ago
I was so impressed with my service, from intake to pickup. Customer service is so important. My car is very happy as well. I won t be using the dealership anymore! Thanks , you guys!!

  Damon Franklin
2 months ago
I called Gray's and they took care of car with great customer service and awesome professional care. I highly recommend them.

  Jonathan McCall
4 days ago
Needed my ECU read because of a check engine light and they were more than willing to help me ASAP! Class acts!

  Adam Sanders
5 months ago
Fixed my son s tire that had a small leak. Zero wait. Immediately took vehicle back and plugged. Best tire service experience to date.Service: TiresService: Tires

  JOY WILLIAMS
6 months ago
They had my car for almost 3 days for an engine diagnostic. On the 3rd day they still hadn t looked at it, even though I had an appointment. There was absolutely no communication about the status of my vehicle, nor was I informed that they were several days behind when I dropped it off. I lost almost three days at this shop. My vehicle could have been somewhere else being repaired. Communication goes a long way. Zero stars; No service performed.Service: Auto engine diagnostic

  Jacqueline Hart
6 months ago
I previously went to this business and purchased tires, and oil change. I paid for the life time balance and rotation. I was told that they would rotate and balance the tires every oil change. I assume thatcthe business kept a record of it, apparently not, I was there for morer than a hour and a half. I was to ha my car ready, the ties had not been rotated, this was very unprofessional because I had to wait some more for tires to be r tires to be rotated.I am very dissatisfied and disappointed with the service, and the technical didn't reset the mileage o my Sterling Wheel to notify me when it was time Togo back for oil change and tire rotation. The service was good the first time, This time ,it was new staff and the service was not good.I have already purchased these tires and I need this business to honor warranty.Service: Air & cabin filter replacement

  Brittany Stuart
5 months ago
The staff here is friendly, knowledgeable, and trustworthy. I ve been taking my car to them for years, and I m always pleased with the service.Services: General repairs & maintenance, Tire rotations, Vehicle safety inspection, Oil changeServices: General repairs & maintenance, Tire rotations, Vehicle safety inspection, Oil change

  Wendy Newman
7 months ago
I have had numerous services performed at the Montgomery store from small maintenance to large repairs and all of my experiences have been fantastic! Jonathan has always been very thorough, efficient, and knowledgeable. The attention to detail and customer service at this shop is unrivaled. Whether you need regular maintenance or big projects, I highly recommend taking your vehicle to Gray s in Montgomery!Services: Tires, General repairs & maintenance, Auto engine diagnostic, Engine repair, Oil change

  Britaney Williams
7 months ago
Just wanted to say, if you need a mechanic you should definitely give Gray's a chance. Their employees are genuinely caring and helpful. They take pride in making sure all services, including their wet services, are performed properly and accurately. Not to mention, if something is going on with your vehicle, but you're just not sure what it is, just go by and ask for Russell Evans, he will make sure all your needs are taken care of!

  Zuri Martinez
3 months ago
If you need a mechanic they are it!!Jason Jonathan and Anthony are so friendly and helpful. Quick service as well

  John Cassedy
4 years ago
Our tire got punctured on the highway by Montgomery. We were able to make it into Gray's before it went flat. We were greeted by the most helpful and pleasant staff possible. They were able to immediately reduce the stress and even had us out the door and back on the road in 30 min.A big thank you to the team

  Kenny Denham
7 months ago
Great service on our vehicle! The staff and workers are always very friendly! We've received the best prices, and purchased our tires from Grays in Montgomery! Tires for our Motorhome as well!Thank you!Cindy DenhamServices: Air & cabin filter replacement, Tires, General repairs & maintenance, Tire rotations, Wheel alignment, Oil change

  Trevor Hamby
8 months ago
Emily & the staff here provided great service, very helpful and understanding. Very satisfied with the work I ve had done here.Services: Tires, Steering & suspension repair, Wheel alignment, BrakesServices: Tires, Steering & suspension repair, Wheel alignment, Brakes

  Althea Watkins
7 months ago
I was very impressed with the service I received from the Gray personnel when I took my vehicle in for a repair. The mechanic was very friendly and explained in detailed what my issue was and how long it would possibly take for the repair. I would refer Gray to my family and friends anytime because of the service rendered.

  Katrina Harden
10 months ago
Excellent service and great staff. Kyle helped me understand every step of the process and ensured that my car was getting exactly what it needed and not the unnecessary recommendations that most places push you to do. If you don t understand the full totality of vehicle maintenance, request for Kyle!

  Zach Palmer
a month ago
Johnathan was a very nice guy!! They helped us out!! Very nice workers!

  Mirian Sarahi Luna
3 months ago
Highly highly recommend their services!Jason, Jonathan, and Anthony and everyone else in the shop are friendly and knowledgeable

  Clint Collins
a year ago
I had an estimate of the work I needed done given to me from another shop in town. Gray s was able to do everything I needed for about half the price that the other shop quoted me. Jason and Manny are both very personable and customer oriented. They worked with me and took care of everything. Highly recommend this place.Service: BrakesService: Brakes

  Kimberly Williams-Barnes (Kb)
9 months ago
They advised me that my A/C compressor was going out and that s the reason I was having problem s with my air conditioner and it ll be $1500 to fix it. I also think $185 is pretty pricey only to let me know what my issue was with no other work or repairs done. So if you decide to take your vehicle to them just to find out what going on with your car. Be ready to pay a pretty bit of money.

  Brad Stone
6 months ago
Had a slow leak in my back right tire. Called day off and they got me in and fixed it within 30 minutes! Would highly recommend this shop to anyone!Service: TiresService: Tires

  Adelaido Rojas Torres
3 months ago
Super customer service and quality work !! Jonathan, Jason, Anthony and everyone else are top notch.

  Paige Wooldridge
10 months ago
Took my car in for a full service & tire patch and they made it super easy! Kyle is the most amazingist person for handling everything for me. A true artist of his craft. Great customer service & highly recommend!Service: General repairs & maintenanceService: General repairs & maintenance

  Christina So
4 months ago
Amazing! Called Grays on my way home when I noticed my tire is going flat and they took me in right away, patched up the tire, and sent me on my way!

  Michaela Bird
a year ago
Gray s makes sure you re taken care of. Their staff is personable, professional, and thorough.I never feel like they re trying to make up problems to get more money out of you. They re honest and straight forward about what needs to be done for your vehicle.10/10.Services: Steering & suspension repair, Brakes

  Omoregie Martins
a year ago
I was really impressed by Gray s Tire And Service customer service. I had called for a punctured tire on my car and upon arriving at the montgomery location I was attended to swiftly. They fixed my tires in the quickest amount of the time I have seen in an auto repair shop at no cost. I highly recommend them for any of your auto repair needs.Service: Tires