Ward Trucks Of Mobile

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Johnell Pennington
a year ago
this is the worst place to take your truck, they are rude and do not take accountability for there action. we took our truck for an air leek, it stayed up there for a week and nothing was done.they said that they can't find the issue and charged us anyways, when we brought the truck back we decided to check our self and it was the passenger air tank leaking you can hear it and see it when you spray water on it. when I called to let them know they accused me for questioning there job and that they know what they are doing and I was wrong for even questioning them and hung up the phone on me. I have recordings of where our air is leaking that we found our self in 10 min. If you don't want to waist time and money as a company I would not recommend for you to come here. this place should be shut down.

  Bradley Brown
a year ago
I m gonna tell ya I ve had service all over the country Peggy D. With wards in parts is an awesome employee she handled my call in an exact demonstration of perfect Customer service in my opinion one of the best employees I have ever talk to in a service or parts division of any truck repair shop five star in my opinion deserves $100 an hour for service excellent

  BJ StudioMasterPro Walters
2 years ago
This place was incredibly good to me. So much hospitality and great customer service. They were very personable and helpful. Mike was a very nice person to work with. Will continue to do business.

  Tom Rimkus
3 years ago
They had the part I needed and the staff was super friendly especially the lady who took my payment. It's so nice to be treated kindly at a business these days.

  Mendo
2 years ago
Probably the best International Truck parts department I've ever dealt with in 10 years. From the parts reps to the cashier everybody was helpful and polite. Wish they were closer to home.

  Corey Morrell
5 years ago
Typical greedy stealership. Went into the shop just to ask a question about my AC system because I wasn t sure if I had a problem or not. I just wanted to know if the ambient air temp sensor is tied into the HVAC system, very simple question. Mine gives very high readings because it s mounted by the radiator. The service manager refused to tell me anything about my system unless I paid the shop for an hours labor. What kind of shop refuses to educate the customers about their problem so he can make an informed decision? Chad the service manager needs to learn some customer service skills. Save your money and go down the road where you can get some customer service. Congrats Chad, you just bumped Wards rating down. Keep up the good work and maybe we can get rid of Wards and get a real shop in town instead.

  Ruthie Bigham
4 years ago
Great customer service, Ms. Jennifer in the service department is a sweetheart. Always so helpful. Mr. Howard in sales is a Blessing he made the purchasing of a couple of buses very easy

  James Vandiver
a year ago
I am employed at this business. And quality service and repairs are held to the highest standards. Half effort isn't accepted from this employer or its employees. As of recent months after working there for some years. Ive had to make the decision to move to another employer. Due to unsafe work practices and a couple working side by side that seem to like drama in the workplace combined with the enormous price of health insurance and the company s unwillingness to help compensate for some of the cost has madeMe decide i had to seek out better more stable work enviroment. Wouldnt recommend this company to anyone wanting to attempt to perform their daily work task in an unorganized childish drama filled enviroment

  Jay Bennett
7 years ago
We had a truck towed into the Mobile dealership . Got the run around about when the truck would be looked at. Our truck was under a time sensitive load which didn't matter to them. Management was rude during the whole process. After work was finished paying the bill so the truck could go became another nightmare. I would never use this dealership again.

  Katie Matchett
5 years ago
This is the worst place iI have ever been to .took our truck in on Tuesday for the ABS and AC to be fixed on Friday they tell us that the wrong part came in .they didn't have to put any part on the ABS just fix some wiring . but they didn't tell us that . they charged $1200 in labor and didn't work on it 4 hours . then when we finally get on the truck our refrigerator and microwave was turned over and all our food was on the floor and they had broke our eld50 which is our computer for the logbook .they are rude and have no idea how to treat people .I will never recommend this place to anyone .They very next day the ABS light is back on .so they charged us 1200 for labor and didn't fix a Damn thing

  Destiny Ray
2 years ago
Lovely people! The parts guys are great! Especially when I worked with Ideal Truck & had to receive parts.

  PIRAMID TRUCKING INC
8 years ago
Worst service everMy name in Rich and i own a fleet company of 9 trucks, one of my trucks had a check engine light and I decided to take it to Ward international in Mobile AL. When i arrived at the shop they checked the codes and told me that they will fix it in couple days. The truck been sitting at their parking lot for 17 days and they didn't take a look at it.Every time I call them they are saying that they are working on the truck and they don't know what is the problem.Today 07/06/15 I drove by the shop and my truck was in the same parking spot when I left it 17 days ago. They said that the truck is being repaired but in fact was staying outside all this time. I just called them today again and now they said it will take another 2weeks before they can work on it. I am very disappointed and I will never recommend to anyone to go to Ward international .i will be in AL in couple days to pick up my truck from those liars .Its a real life situation.

  Ray Lee
2 years ago
Great staff that's always friendly and can get the parts I need.

  Freddie Holmes
10 months ago
Had exactly what I needed in stock highly recommended

  musthanggirl1
2 years ago
These ppl are extremely slow about getting your truck back. Costing companies money. They obviously don't have the manpower to do their job. And the truck they call themselves fixing, is never fixed.Lawd, ppl

  Jesse Brown
3 years ago
Friendly and helpful and they had the part we needed at a cheaper price then their competitors. Thanks guys!

  John Ghegan
7 years ago
Very knowledgeable employees. Parts that were ordered came in on time. And it was the right part.. Special thanks go out to the parts department..

  SOM�A AFRIKA.
3 years ago
Very clean, good understanding and great customer service.Blessed to be there

  Curtis Dosch
6 months ago
Excellent International dealership.

  Kevin Swafford
5 years ago
Parts manager in the office behind the counter, was very rude, and treated me like I was stupid, when I asked a question about a part that I just bought from them.

  Ryan Hathcock
6 years ago
Verry helpful and trained staff clean place of work and verry nice people

  Jennifer Jones
5 years ago
Guys in the parts dept are cool. Always a good experience at ward int'l.

  Pamela H
6 years ago
Great customer service. Marketing manager is amazing.

  mike lacey
8 years ago
I worked for ward international for a short time, i was at work release in loxley ala. treated me like family

  Michael Powell
2 years ago
Can't seem to fix trucks on first trip but under warranty

  Calvin Wright
4 years ago
Always a good experience See guys are mobile Ward trucks

  Lee Franks
5 years ago
Customer service is great thanks Jim

  Rodney Woodard
4 years ago
Very nice people, knowledgeable

  George Bishop
a year ago
Aways friendly and ready to help

  lisa higgins
a year ago
Staff was great!