O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David Carter
a month ago
The staff here are very helpful and friendly. Mia makes sure I get the part that I need at an affordable price on time. Thanks, Mia and staff. You all are the best!!!!!

  Joshua Crawford
2 months ago
Needed help with my GMC Acadia Damion and Jason took their time with me everyone has always been helpful everytime I have been to the location

  Jeff Day
a month ago
Good, clean place. Always helpful staff.

  Wil Bowman
2 weeks ago
Friendly service and helpfull staff. Clean store.

  Lucas Valleroy
3 months ago
Citi customer service they can't tell you over there on moffett road on I need better

  Bryan Cash
2 weeks ago
Love working on trucks parts house is the place

  TJ Snell
5 months ago
Their website lies. Drove clear over there for a part the site said they had, but they did not. Don't trust the website.

  Tiffany Beck (Tiffany)
a month ago
Had the part I needed was cheaper than others around

  Gulfcoast Reviews
a year ago
I had the best experience with a very fine established young man named Eli he went above and beyond the call of duty to provide for me and I will always go there and ask for him as long as I live in mobile

  Rebecca Nason
2 years ago
They never have anything i need. I used to be able to find my parts in one stop. Now every time...five day wait. Because they order parts when you ask for them...period. well, guess what, i can order that part online, saving money and time. THAT is the point. I get what i need quicker by ordering parts online!

  Mollie Newsome
a year ago
Prices were reasonable and the staff was friendly and knowledgeable. It was a good visit I really enjoyed it and I got what I needed in one stop.....

  David Smith
6 months ago
Knowledgeable people who go out of their way to help find the parts you need.

  Victoria Lichtenstein
2 years ago
Very slow.. ended up leaving and going across the street Everytime the woman was asked she said 15 more mins... It's happened before but when it's slow and the men working there are present they are very helpful

  Shannon Diggs
3 years ago
I walked in with the part number and they couldn't find it. I have them all my vehicle specs and they were still dumbfounded. There are three belts on my engine and I told them which I already had, plus which one I was missing. So they offered to sell me all three! If they can put together a full set, then they can sell me the ONE I came in for. I took my business to AutoZone.

  Wesley Gillis
6 years ago
My visit started great. A part I've had trouble locating in any auto parts in mobile was found. The young man helping me searched the shelves,and online but we couldn't locate it. I found a part# in an email from another store, and he used it to find what I needed. It had a misleading name. I was given my mechanics discount and checked out before I could finish shopping! Ten minutes later I tried returning to his register for some stock and price checks. 5 employees up front. 1 customer. I assumed I could make my enquiries and purchase or order my parts in a reasonable time. A softball coach was leaning on the front countet, hands in pocket, blocking me from the stellar employee I just met. Since she was not wearing uniform or name tag I could not have known she worked there. By her attitude, and surly demeanor I thought she was a customer whose car broke down in the rain, on the way to work and had gotten passed over for a raise and promotion. She didn't indicate her status as a representative of O'Reilly auto parts by asking to assist me. She frowned and said "what" I would like to say she asked what did I need or what could she help me with, but if she did I would have refused her generous attempt to bless a simple mortal like myself with the gift of her presence. I committed the sin of asking if she worked there because to all outward appearances she was lost and angry. She grabbed a keyboard and started typing. I was stuck with her but shrugged it off. I'm somewhat confused over the use of a bouncer at a parts house, but maybe they get wild up in there after dark. I really just want to see if the parts I need are in stock, and how much. If I could just get to that point in my life, everything else would have been a blurry dream. I had a list of the parts that the mechanic obtained by scanning the computer in my car. I supplied the first. She typed it in and said yes and gave me the first price and closed the screen. I know they carry several and the prices and brands vary. I wasn't going to take just anything available, when if I waited a day or two the price could go down by half in some cases! I wasn't going to argue tho. The next part same story. She refused to look for out of stock parts. I'm at a loss, and when she told me the third one didn't exist because she didn't know what it was I was incredulous. She didn't type it in and search for this rare gem of a sensor to decide it didn't exist. She just said it wasn't real, or she didn't know what it was. I was confused. Did the mechanic play a prank on me and send me on a wild goose chase? How did he get Google, the automotive industry and parts suppliers on the Internet to all pitch in just to make me look silly in front of Oscar the grouch? Or was it aimed at her because they work at competing stores almost next door to each other. I tried showing her on my phone that I've seen this part on many websites, but she slapped her computer monitor around to face me and declared it wasn't there. Since she refused to type it initially I had to agree that she was right. It indeed was not on the screen that we were viewing. Her anger was palpable. I went so far as to apologize and accept that perhaps I'm the one at fault. I said maybe the second and third parts that I had listed are actually the same thing, but with different names, and only I have heard of the third one. She was still angry that I dared question the search results of a online search that was never performed. When I said I'm sorry for inventing the new name for the part, she slowly turned the monitor back and was so smug about it.i thought I was dreaming for a moment. That this was a hidden camera reality TV show about how much a customer will take from some actor before blowing up. I'll have to sign something and a producer will explain to me, that no I'm not hallucinating the worst in person customer service in my life. I really hope that young lady finds whats missing from her life. Because that ain't no way to live, and I'll never step foot in that store again.

  Leah Rae Brazell
a year ago
Always great customer service Jordan is the best

  Kyle Jenkins
5 years ago
Zee, the employee, was on her cell phone the 15 minutes I was in the store and while I walked up to check out. She then set set her cell phone down to check me out and went back to the conversation she was having with the individual on the other end of the phone line. This is horrible customer service. I will never be shopping here again.

  Robert Wendling
2 years ago
Very helpful location also very nice and knowledgeable of their parts and products.

  Jamie Richardson
2 years ago
Very nice employees and great customer service. I would recommend this Oreillys to anyone!!

  Username
3 years ago
Employees are disrespectful. Will not be giving them anymore business. O Reillys should really evaluate and reconsider who they have employed. It is an embarrassment to the franchise.

  Duc Hunter
5 years ago
Too busy to help the customer first. Both items which their inventory says they have in stock they don't. Drove 15 miles out of my way to pick up item here.

  55 Bel-Air
3 years ago
Great pricing on O2 Sensor, easily available thru their next day service.

  charles kibby
3 years ago
Great place to do business with. Very knowledgeable people working there

  Dusten Richardson
2 years ago
Tha Help here Elijah and Jason were decent wit their help, so it was ight...

  terry Christopher
2 years ago
Had what I needed when no one else did. Quick courteous service

  William Smith
6 years ago
Very helpful staff sometimes they know what you need e en when you dont

  Debi Smith
a year ago
Don't use Google. They don't need too KNOW your business

  James Grimes
7 years ago
Always helpful and pleasant to deal with. It's the only parts house I give my business to.

  Bigtimez 90
2 years ago
Pretty good service compared to the others

  Danny West
6 years ago
They have great prices and they will match anyone elses prices