Northern Tool + Equipment

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Pirate
a week ago
The perfect variety of tools and equipment for all your needs

  Brent Callihan
a month ago
Fantastic on-line experience. This site is easy to navigate and has great search capabilities. Northern Tool is a fantastic place to shop and they carry dependable, high-quality merchandise.

  Paul LePiane
a year ago
Good selection at a fair price. Plus it's looks like trucks love it.

  Goddbod. Junya iceberg Winston
a year ago
great customer service there... love the prices..

  Wes May
4 months ago
Great store. Has most everything you need for the job at hand.

  Leslie Albert
3 months ago
The guys working here are very helpful and friendly. They have a good selection of tools.

  Shane Stanford
a year ago
I bout the Northern brand 3200 psi power washer just under 2 years ago at the Northern Store on I-65 and it worked fine until I couldn't start because I could not pull the start cord. I always shut the fuel.valve and let the carburetor bowl run empty. But I still pulled the spark plug to make sure it wasn't hydro-locked and it wasn't.It's possible that the pump was causing the issue so I took it to the store on a Tuesday morning which they confirmed was still under warranty.A week went by and I called the repair department on the next Tuesday afternoon. The reply was he can't even look at it until the following Friday. I think 10 working days to just even begin to look at the problem is way to long even for warranty work. It's not the techs fault, it's a management issue that one guy is overworked like this and doesn't have the help he needs to reduce the turnaround time to be acceptable.In my opinion it's a good motor but the pump has a reliability issue that is detailed in several You Tube videos and reviews and that it's cost effective to replace the pump instead of repairing.The part number comes back with a direct replacement from Amazon delivered in 2 days.

  Fred Guynn
a year ago
The two stars are for the poor customer service experience. I attempted to purchase an item I viewed online but could not locate it in the store. I asked the only employee I could find and he said the item might be located in one of two locations but he wasn t sure. He made no real attempt to help me locate the item. I had already been down every isle of the store but I went to the two locations he recommended but again could not locate the item. I went back to him and he immediately told me the item was on clearance and was sold out. I then went on-line and attempted to order the item and when ordering, it stated the item was in stock at the store. I give up - I ll go somewhere else!!

  squiggles stuff
a year ago
The employees are really nice, but they don't have a lot of stuff. I try to come here because it's close to home. Often times they don't have when I'm looking for so I end up having to waste more time going to Harbor Freight. A quick tool run turns into a long one. I expexted yall to have corner/detail sanding pads. Very common. Not the first common thing to have not been stocked.

  Gary Byrd
3 months ago
Always very courteous and easy to find help when needed.

  William Lafferty
2 years ago
Love this store. They have a good bit of almost everything you may need. Prices are fair, especially if you hit a sale price and couple it with a coupon. They have a decent amount of clearance as well. Sometimes it's like Walmart where they take 5% off and call it a clearance item or other times it'll be like Lowes and Target where it's 50% or better off.

  Patrick Miles
5 months ago
Website was easy to use. As always Northern Tools have what I needed.

  John Sawyer
2 years ago
Helpful staff, had what I needed, overall good experience... They matched their own online prices but would not honor one of the online promotions explaining that they were not a "participating store"... otherwise very good and I will continue to shop with them for my needs

  Villa Properties LLC
7 months ago
Wide array of patio mats . Economically priced to cater to every budget. Excellent quality too

  William Booker
3 years ago
Justin was extremely helpful with my pressure washer purchase. He was very knowledgeable about the products and everything needed to get this product set up and running. This experience was a pleasant surprise as most chains have dropped the personal help as he did. A nice experience for an old schooler like me.

  Jay A.
a year ago
Online purchases are always quick and easy. Product quality has always been 1st class for every purchase I've made. I will be back!

  Michael Saucier
3 years ago
In store customer service was awesome. Website is very broken, and even worse on mobile. If I have just one item that requires shipping it forces the whole order to be shipped. I have a dedicated payment for my personal shop related purchases and now I have to use and alternative method which is inconvenient. Other than that I have no complaints. I will give five stars purely based on the customer service I was provided in store.

  Elliot
5 years ago
We have a lot of equipment with small engines, so we went twice to purchase a 13hp motor after driving 11/2 hours. They didn't have the power horse brand in stock, only the honda engine both times. Which cost twice the price as the power horse. I had to order the power horse online. I was told it could take 7-10 days to arrive at the store. So I have to go back and pick it up. I call and asked when will they have more motors in stock. I was told, it would be next spring since it's a spring item. I was very disappointed to hear that. I can go to Lowe's or Harbor freight and get the other items they have in stock. I wish they will stock more major items so we can purchase at the store. Most major items are on display and has to be ordered. They will not sell the display items. No need to build the store if we still have to order at the store and it takes the same amount of time to get it as if I ordered online or the catalog (which I got tired of getting in the mail). The customer service from the floor is great but upper management will cause the store to loose sales. There' are too many options for the consumer to choose to spend their money these days. Customer service is key. I was excited to see it being built but very disappointed that I have to order the major items. I will get the predator and other items at Harbor Freight again, buy the replacement warranty and just replace it when it fails. Although it's my opinion the small engines are better at Northern Tools, I Don't think I will be going back no time soon. Not when I can pull it off the shelf somewhere else and continue working.Not convenient!!

  Laura Coletta
a year ago
The staff was very knowledgeable and friendly enough. Pick this place for specialized service and advice you can't get at the big stores.

  Donald Buckley
3 years ago
It's very clean and organized. The staff were helpful and eager to give their assistance. The prices are average for a tool store. They do not have a large selection to choose from in each category, but what they have is reasonably priced.I just wouldn't drive across town thinking you're are getting a great deal

  THE SICILIAN
a year ago
I'm a new customer and hope it goes well. The customer service department was polite, informative, and helpful. Will use them again and recommend them.

  Brandy Mullinax
3 years ago
Was looking for a quality electric heater that actually heats zones well and Northern Tool had the absolute best selection. Online ordering with in-store pickup was a breeze and the associate that assisted me with getting my order together was extremely polite and helpful.

  charles shook
a year ago
they have some cheep stuff if its in the store. but there gift cards you get from buying something only last a few months even when they tell you it DOST NOT EXPIRE DAM LYING COMPANY SO NOW IM GOING TAKE 50 BUCKS BACK FROM THE ITEM I GOT F YOU.DO NOT USE THEM GO TO ANOTHER STORE THERE THIEVES.

  hello there
a year ago
Worst customer service in Mobile, Al. Matthew is the guy I call for curbside pick up said he can't bring it out due to the raining but actually the raining has been stopped. Now I know why their businesses was so slow due to no customers there .

  justin cutts
3 years ago
WORST CUSTOMER SERVICE EXPERIENCE EVER! Noone knows where my order is after being over 2 weeks late. Customer service has hung up on me twice. They can't even connect me to a manager. 1 star is generous. They should me liable for my schedule delays. Local store employees have been rude as well.Will NEVER by from them again.

  Johnny Goff
3 years ago
They had the perfect tool box for my truck at the right price. They have a better quality selection than other similar styled stores. And the workers actually made the time to help and show you around the store to find different items.

  cody wolfboy
2 years ago
I had an amazing visit. Perry really helped me out he was very helpful and made sure l had everything that l needed. Just wanna say thank you so much to Perry and the rest of the team. I will be returning here for any future needs.

  Robert Gueret
a year ago
Gary G. Was. Very helpful this is my first visitI was impressed the store clean all employees they were helpful good store I will shop here again.

  MrRythmdrummer
3 years ago
Every employee that has helped us at different times, have been very helpful and very knowledgeable on each item we have purchased or inquired about. The store is always super clean and everything easy to locate.

  Lisa Williams
a year ago
Customer service like you don't get any more! Great prices and better quality the the other tool store. Lol