McConnell Buick GMC Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jennifer Kittrell
5 days ago
I took my 2023 Acadia into McConnell for an oil change and Zach greeted me with professionalism but also a very friendly smile. It didn t take long at all before Zach was letting me know it was ready and all was taken care of. I had my flat tire changed by someone else earlier that week and they had trouble getting the spare back into the proper compartment, but Zach took care of that too .free of charge!We have been McConnell customers for years and have always received excellent service in all departments. I recommended them for new or used vehicles. Ask for Zach in the service area and Gump when you are looking for a new car. You won t be disappointed!

  Kristy Fairchild
3 weeks ago
Joe , Rachel and Tammy make a good team. Honest and reliable. I use them for all of my body and service work now because we have developed a trusting relationship. Joe fit me in for some service work after a collision claim and he helped me figure out what three other places misdiagnosed. I trust these people now. I highly recommend Rachel or Joe. Tammy is new but learning from the best. They always keep you in the loop and never make broken promises.

  Julia Holub
2 weeks ago
Joe Coleman exceeded our expectations for service at McConnell. Highly recommend him as your service advisor. Chad gave me a ride home and was so nice I gave him a pack of fish when we got home. Wilson and Hank made sure my care was brought around for me at pickup. McConnell is 5 stars for customer assistance and service every time I visit.

  Marla Southerland
2 months ago
I had the most pleasant experience with them. Joe Coleman knew his job n did it very well. The guys that worked on my car did an awesome job. I would recommend McConnell Buick to anyone. You won't regret it.

  Jed Boyington
2 weeks ago
Always a great experience with McConnell. I have purchased several vehicles and had many service experiences here and have always been extremely satisfied. The staff is courteous, knowledgeable, professional and always willing to go the extra mile to help. I look forward to many more experiences with McConnell.

  Joanne Postles
a week ago
I arrived at my scheduled appointment time. My service advisor greeted me promptly. We discussed the concerns with my vehicle. I was called when my concerns were not able to be reproduced. We discussed it further & based on our conversation the technician was able to identify the problem and correct it. I was called again when my vehicle was ready to inform me.

  Amber Vanderpool
a week ago
Greg was my service advisor. He went above and beyond to ensure my truck was fixed properly and worked to get the work covered by my warranty. Greg is truly a great guy to work with.

  Linda ingram
a month ago
Was disappointed that it was so difficult to reach service rep over 4 months of waiting for side mirror switch replacement. Waited an additional 30 minutes to be processed after 10 am appt time. However, Mark took over and was courteous, helpful, understanding and expedited my service order. I left extremely pleased because of his outstanding customer service.

  T D
a month ago
Brent, Greg and Baker always keeping me running. Appreciate the McConnell Automotive team for everything they do. My business will always go to them. Go see these guys for your next purchase, oil change or anything else associated with a car or truck. Great people!

  Erreck Johnson
2 weeks ago
Greg and his crew did a superb job with my Acadia! They are fast and very knowledgeable about taking care of your vehicle. Thanks again guys and see you all soon.

  Rusty Dean
a week ago
Early AM appointment. They checked my vehicle in promptly, performed the required maintenance, and had me on may way in an hour. Excellent service!

  Tiffany Cook
2 months ago
It was my first time to get service at this dealership. When I pulled into the bay, there were employees around, but nobody acknowledged me at all. I gathered my things and got out of my car and stood, thinking someone would offer to assist me, as I didn t know where to go. I stopped an employee walking by, who did not work in the service department. She told me she would find out who my advisor was and get someone to help me. It was an awkward feeling because I had no idea who to talk to or where to go. I don t remember ever even meeting my advisor.However, the service was completed quickly and I was on my way!

  Bryant Hill
2 weeks ago
Even though my vehicle issue wasn't resolved, I'm not going to hold that against the dealership because it falls under my extended warranty company. Greg the service rep that I worked with did all that he could do in a professional friendly manner. He tried his best to get the issue resolved and he also exhausted all of his options.

  Jeff Waits
3 months ago
Purchasing my 2024 GMC Sierra 1500 was the easiest and problem free experience I ve had. Andy Taylor was super knowledgeable & very accommodating during the entire process. There was never any appearance of sales pressure or trying to talk me into anything. He listened to my questions, answered completely & honestly and made the experience pleasurable.I highly recommend McConnell Buick GMC for your next automotive purchase.

  Elaine Kennedy
a month ago
They really take the pressure off when it comes to customer service and Greg in the service department has always been great. It's just nice to see that in this day and age people care about you and your family.

  Craig Hutchinson
2 weeks ago
My truck buying experience at McConnell Used cars was stress free The salesperson, Madeline Robertson, was very approachable with a tenacity to ease the buying experience.

  Marshal Turner
a month ago
Appointment was on schedule even though I was a few minutes late. Zach was excellent as usual keeping it moving answering all questions. Great work Zach.

  Timothy Patterson
a week ago
Always an Awesome experience. Very polite and courteous staff. BIG THANKS to Zach for getting me in and out.

  Eric Xepoleas
a month ago
As always Mc Connell GMC hits it out of the Ballpark. Zach my service representative was polite and knew what he was talking about. Thank you for the Christmas coupon I used it a day before it expired. I appreciate the service I receive at your dealership.

  Logan Butler
2 weeks ago
Greg in the service department was great and called within two business days to let me know what was wrong with my truck. While short staffed in the service department, I still feel like this was a pretty quick turn-around time.

  Ben Kaiser
3 days ago
The team provided great service. We were seen quickly and back on the road. Smooth process.

  craig seever
a month ago
I dealt with Joe in service and have no complaints. Actually wanted to say the service was excellent! They did have some phone problems that I got frustrated about but that was nobody s fault and persistence got me through when I did get through the responses and service was Again, excellent!

  Mary Goulden
2 months ago
Zach was the best service advisor I have had. He took his time with me and was very helpful. He was professional.

  Nikki Ray
2 months ago
He was easy to deal with and very processional. I also had a great experience with Nikki as I checked out. Winston also had warmed my car and had it waiting on me! Thankful for McConnell!!!

  jael belle
a month ago
Greg was my advisor at McConnell Automotive and he was so helpful when I brought my car in. He s definitely one of the best and keeps it straightforward when it comes to repairs.

  Elysian Solace
a month ago
Very satisfied with the level of service by the service manager Greg and technician Devin. My vehicle was worked in and repair completed in 1 day! Beyond pleased.

  Russell Johnson
3 weeks ago
The service staff are helpful and responsive. They helped identify a small issue following my regular maintenance which was identified and ultimately handled with not additional cost.

  Helene Poling
4 months ago
After talking with my advisor Greg at McConnell Buick GMC, about the Nightmare experience I had with a shop that kept my car for 3 Months and STILL could NOT fix it he was VERY hesitant to take in my 2008 Buick Lucerne! But he DID ALLOW ME TO HAVE IT TOWED TO THEM AND NOT ONLY WAS IT REPAIRED BUT I HAD MY CAR BACK IN A WEEK!!!! I Thought for SURE it was going to cost me A WHOLE LOT MORE THAN IT DID I was SHOCKED When he told me what was wrong and how much the bill was!!!! Greg took such GREAT CARE OF ME !!! McConnell has MY BUSINESS FROM NOW ON!!!! THANK YOU McConnell, Auto Technician, and entire staff, ESPECIALLY GREG For EVERYTHING!!!!!

  Isaiah Swopes
a month ago
They were very nice and Curious and they keep you updated on your vehicle my time there was great I will definitely come back

  Albert Saab
a month ago
Zach took great care of my service needs. Professional, polite and made sure everything was taken care of on time.