Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Alex s Playlist
2 days ago
Professional service, family-owned and operated, community oriented, convenient location, timely and affordable.Recommended by another family-owned and operated business, Airport Tire & Salvage.Thanks for getting my Ford Edge taken care of so quickly!
Pat McDowell
a month ago
There real nice and have great mechanics they know there stuff I would recommend them to anyone. The price varies depending on what needs to be done. Real dependable service. Will always use them for all my vehicles thanks chase.
HM M
2 months ago
Took my 2012 Camry to Franklin. Diagnosed the problems quickly, accurately and price was fair. I will definitely use them again.
James J
4 months ago
Absolutely the best.We had a 100k mile 2015 Chrysler T&C with symptoms of a misfire shortly after the engine warmed up. After a diagnosis Andersons Auto reported the engine was bad and had a hole in one of the cylinders. The repair was estimated @ $9k which included a new engine. They suggested I call around or go with a used engine but confirmed the engine block would need to be replaced. Before condemning the engine I had another repair shop (Franklin Automotive) recheck without giving them any history. They reported an injector was bad and could repair it for approx $800. Needless to say I reconfirmed with them and they assured me that is the issue. I approved the repair and I still drive the Town and Country to this day 28k miles later, same original engine - new injector.I bring all my vehicles to these fine folks now. I completely trust them. The only thing I wish they did that they dont do is train others shops to be more like them. Its like how you want all other fast food to be more like chic-fil-a. It wouldn't be as special then though.Job well done on everything I bring you guys. Thanks again!!!!
Michelle Williamson
3 months ago
The guys here are top notch in customer service and genuinely care about helping you with whatever car repairs you need. Prices are very reasonable as well; they have gained a new customer!
Mac Lewis
3 months ago
They know their stuff. Honest. Personable. These guys will treat ya right. Been using them for years!
Preston Minton
10 months ago
I recently had an exceptional experience with Franklin Automotive. When my car developed a fault with the fuel pump - a situation every car owner dreads - Franklin Automotive turned what could have been a stressful situation into a seamless experience.From my initial phone call, the team was professional and clearly communicated every step of the process. Their mechanics are not just excellent in their technical abilities, but also in customer service, keeping me well-informed throughout the repair.The repair was completed promptly, an efficiency that I deeply appreciated, and I was back on the road quicker than anticipated.Moreover, the cost of the repair was fair and transparent, a clear indication of their integrity. It s comforting to find an auto repair service that values honesty and customer satisfaction as much as Franklin Automotive does.For anyone needing car repairs, I highly recommend Franklin Automotive. Their superior service, highly skilled mechanics, and excellent communication skills make for a standout experience in the auto repair industry. Five stars are well deserved!Service: General repairs & maintenance
Arlin Schrock
2 months ago
Looking for an auto repair shop where the personnel are trustworthy and the prices are reasonable? Take your vehicle to Franklin s and go no further.
Gregory H
a year ago
Highly Recommended! Friendly, Competent, and Honest. We took our vehicle for a check engine light that wouldn't turn off after some basic diagnostics. They were already very highly recommended from some local websites and word of mouth from our neighbors, and we're certainly glad we went to them. They handled the issue in no time flat, and even recommended other businesses if they couldn't handle the problem up front. Who does that? Franklin Automotive does! Fantastic service.Service: Auto engine diagnostic
Amber O'Rourke
10 months ago
This was my second time using Franklin, and will never look any further when it comes to a mechanic. These guys are awesome at what they do. And it's hard to find an honest mechanic these days and these gentleman are that and more. Plus their prices can't be beat!!Service: General repairs & maintenanceService: General repairs & maintenance
Darrin Watts
8 months ago
Very friendly customer service from Jeff Franklin. He told me exactly what we were looking at as far as availability of time of service and beat several other shops in Mobile with the quote. Depending on your needs give em a call for your automotive repair work.
Jana Stupavsky
a year ago
Super competent, transparent. As honest and helpful as you can imagine. They even drove my car to a nearby tire shop for new tires after they did maintenance on it and I just picked it up at the shop again and paid all together right there. Thankful to have such trusted mechanic.Services: General repairs & maintenance, Auto engine diagnostic, BrakesServices: General repairs & maintenance, Auto engine diagnostic, Brakes
Benjamin Robertson
2 years ago
I have lived in Mobile for 12 years and Franklin's has worked everyone of our cars. They do great work at a really good price. We have never had to take anything back because it was not done correctly. I highly recommend Franklin's for anything you need done.
Tylon Todd
2 months ago
Great service and excellent work.
sherri brown
10 months ago
These guys are great , professional, very nice, very reasonably priced & they're local. I would recommend them to anyone.Services: General repairs & maintenance, Auto engine diagnosticServices: General repairs & maintenance, Auto engine diagnostic
Caleb R
a year ago
Never had a problem with them! They always get the work done as quick as they can. They re always upfront, honest and they always discuss costs before they do the work!Services: General repairs & maintenance, Auto engine diagnostic, Auto brake repair, Engine repair, Vehicle Inspection, Brakes, Auto maintenanceServices: General repairs & maintenance, Auto engine diagnostic, Auto brake repair, Engine repair, Vehicle Inspection, Brakes, Auto maintenance
Michael White
11 months ago
Quality work. Reasonable prices. Excellent customer service. I highly recommend them!
Josh Harkins
3 years ago
There's a stigma about mechanics. That they'll nickel and dime you for unneeded repairs. Well that's not the case at Franklin Automotive. Just friendly, professional and affordable service. I can't recommend them enough. Chase was awesome. He worked with me to diagnose and repair my vehicle, was extremely transparent and made sure I understood exactly what he was telling me. If you're looking for honest and reliable service, Franklin Automotive is where you'll find it.Service: General repairs & maintenance
Diane White
a year ago
Very honest. I would highly recommend. Very courteous. Definitely will be going back for any of my vehicle maintenance or issues
Arlene Dean
10 years ago
Franklin was recommended to us by a trusted tow truck driver & we have not been disappointed. They repaired both a solenoid & starter for our SUV within a couple weeks of our moving to the area. Diagnosing this particular issue with this particular vehicle has stumped many mechanics but Franklin took the time to figure it out & give us options. Car has been running like a champ for many months now.We LOVE Angie & everyone in the shop!
Guderian Nery
3 years ago
First time that I went to this mechanic he was able to save me $4k by recommending me to bring my car to the dealership, my car had a recall on it. Long story short, I got a new engine for free because of them. Highly recommended mechanic.
Danny Lindmark
2 months ago
Great service and honesty!
Wes Horn
2 years ago
Franklin Automotive has been repairing my vehicles for almost 30 years. They have always been honest and have always done a great job. I highly recommend them!Services: General repairs & maintenance, Auto engine diagnostic, BrakesServices: General repairs & maintenance, Auto engine diagnostic, Brakes
Damon Leonard
4 years ago
As daunting as mechanics can be, these are the best you'll find. They're honest and fair and are VERY willing to work with you. I had the control arms of my POS replaced and the grand total was LESS than quoted. They're busy sometimes so be patient.
Elizabeth Davis
4 years ago
Nice guys at Franklin Automotive! They are very helpful and reasonable. They came recommended and glad we made the trip out to Snow road to see if they would fix my van!
JoAnn Galbreath
a year ago
Awesome experience, they are now my forever company to do business with. Experienced, courteous, professional.Service: General repairs & maintenanceService: General repairs & maintenance
Ronald BIGDADDY Scott
3 years ago
Non eventful. Truck starts better and they did tune up quickly. 375 bucks for tune up and oil change on 2010 chevy full size pickup. They rotated my tires for free. It takes firestone all day to change oil and rotate tires. Firestone is double the cost for oil change. However, none of them tend to the lights on the dash. When I get tire work done at Firestone, the tire light is in when I pick up vehicle. Here after a tune up, my engine light still on. Once upon a time in America, the dash light was always reset.
Jackie DeMarco
7 months ago
Always so helpful. If they can't help, they always refer me to another great place
Jeff Day
7 months ago
Great business and staff. Highly recommended.
Will H
2 weeks ago
Very fair and honest