Nextran Truck Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Taylor
a year ago
I towed a tuck in over the weekend. Great reception upon delivery and a smooth easy hand off. South side Towing out of Nashville TN will most definitely do more business with Nextran Truck centers.

  Leadopoe Geain
a year ago
Worst experience ever dealing with this shop. Spent over $18000 and a month doing repairs on my truck at the shop and still had a leak when I left. Lack of communications. Steven, Nick, Zack, all of them. I constantly had to keep calling to get info on the services being done. Each time I call, there is new discovery. After several complaints, before I got emails updates. Do not have them work on your truck if you're not on site. Bunch of Thieves. They laterally kept prolonging my job to kept charging. Do one job, charge and than find something else later. Will NEVER NEVER NEVER take my truck to any Nextran locations!!!

  Marcia Sellers
a year ago
Update: We ended up having the work done here. Dropped the truck off Thursday afternoon and picked up the following Thursday. We were quoted Tuesday, Wednesday at the latest. They were not honest about how long it would take, I'm guessing they didn't want to lose the $8,000 job. It took 2 days longer than quoted, with all parts in stock. We went to check on it one night and they said they were pulling it in to complete work-including replacing a part they broke while doing repairs. They pulled truck in and we left. They pulled truck right back out and did nothing to the truck. James, the mechanic, wouldn't even talk to my husband when he picked it up. And Steven, the service manager, has no idea what is going on in the shop.I understand things happen and sometimes things get broken but, delaying our down time because of it is not acceptable. Trucks only make money when the wheels are rolling.- If this statement is true for you, look for another location to do the work.Original review: Service Dept opens at 7am but the only guy that runs diagnostics doesn't come in until after lunchtime...so, plan accordingly. This shop seems to be geared more towards local business and not otr customers.

  Ivan Stanojevic
2 years ago
Amazing service! John from the parts department saved my day and a lot of $. He found a way to deliver a part to me while I was on highway! Don't hesitate to ask for him if you need anything! Thank you John

  Nicole Tunstall
a year ago
An alignment & filter went from one week to a start of 3 weeks. As of 4/2/23, STILL NOT ready.The one star is for Dusty & Nick, very polite.

  Harold Hills
6 years ago
Very friendly and knowledgeable service writers. They keep you informed of any changes to your work order and point out any other items of concern. Mechanics are very efficient in their repair process and double their work.

  Mack Gates Jr
4 years ago
I've had my truck in this shop 3 times. First of all the guys at both service desk and parts seem like good folks, their mechanics are good at what they do ,I believe, my only complaint is I believe they overbook their shop up and therefore it tends to take twice as long to get your truck repaired and back to it's owner, causing a huge loss in downtime.. any owner will tell you that every day your down it's a minimum of $800 to $1000 a day gross revenue. That can be pretty substantial..

  Lee Davis
2 years ago
Everyone is always helpful and easy to work with. John at the parts counter is great with Mack parts. There s a Mack dealer closer to me but I drive to Madison every time I need parts because of the knowledgable parts guys.

  Tupaws & K'bear Fuzzy Ears
7 years ago
This is my first thought in large truck repairs. I have a long standing relationship with the service department. They fix things others cant seem to be able or willing to troubleshoot. If The Truck is safe to drive then I will put off the repair until i can bring it here.Recently we had an AC malfunction. One minute it us running the next nothing, 6 shops attempted the repairs, wasted thousands of dollars in down time and replaced parts I believe were not bad.One dayin the shop at Nextran, they identified a broken wire.... Suddenly, problem solved.In a world where everyone wants to sell parts, no one wants to actually look to see why the part is not working. At Nextran, they work as a team, this I find is rare. As i stated earlier, if the truck will drive safely, I don't care how far i have to drive to bring it to Nextran. 2000 miles is cheaper than doing the job over and over, only to end up at Nextran for the final fix.

  Sleepy Time Sounds Night Night
a year ago
They know how to take care and fix your truck. Even when they don't have a part they will order it and it will arrive in several days and they fix it better than what it was five stars.

  Val Kinchak
4 years ago
They always beat any other dealer prices for labor and parts. I dont even drive a Volvo/Mack but I do have a Cummins engine so they have almost all the parts I'd need. Keep it up

  Mitch Marsh
8 months ago
Awesome parts place, for trailer truck's.Open till 9pm

  Andriy Lutsak
4 years ago
Very nice staff. Although it took much longer then anticipated to fix our transmission but truck is back on the road and all is working fine.

  Timothy Bean
4 years ago
Great place to have your truck worked on. They were all friendly, got the repairs done quickly and have a nice lounge with TV for you to wait.

  Andrew Parker
7 years ago
Great job on getting me back up and running and under the original estimated price .parts were in Stock and ready to go.Thank you folks for a job well done.

  Mark Smith
a year ago
Had an issue with a part and Brian Snow went above and beyond to rectify problem and my reimbursement! Don t find employees like him these days!

  Aurora B
2 years ago
God, that mike guy in the shop is such a catch! Fast, good, and gosh is he so good looking. Most charming technician of them all!

  John Ferrando
5 years ago
Very nice staff, great mechanics, Mack truck service and parts, they get you in and out in a timely manner, not like Freightliner (Neely Coble) where you go in and don't get your truck back for a month...

  Pamela B
3 years ago
This is more of a review of google maps/directions. It is not clear on which exit to take. Swancott or Greenbrier? Don t fret....Either one will get you there. We took Greenbrier.

  dean odom
3 years ago
Parts department employee was very eager to help. Prices are way too much. Typical stealership

  Christopher Merchant
4 years ago
Rating their parts department. I bought a starter here to install elsewhere due to schedule issues. I discovered that my starter was under warranty, and they took theirs back with no questions.

  Evgeniy Tsoy
2 years ago
Great service. Quick response. They know what to do

  Terrylee Watson
2 years ago
Not very good service department lot of lazy and not productive .a job that takes a bought 3hrs should be done had taking about 7hrs and it still has not been finished

  Scott A
2 months ago
No their stuff decent prices

  Tyler Beard
3 years ago
Very friendly staff, nice clean lot, and cool trucks

  James Blankenship
a year ago
Nextran is one of several semi truck sales and repair facilities in the Madison area.. check them out

  grover mims
7 years ago
#1 in my book !!! Fixed problems that others couldn't. Found problems that others didn't. Competent ,courteous, and complete !!!

  Nestor Fig
2 years ago
They did a good job with how busy they were!

  Stacey Moore
6 years ago
Good truck repair little high on prices but really good and friendly

  Mervan Kagitci
a year ago
It was a nice place with a lot of volvolove