Mercedes-Benz of Birmingham - Irondale Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dana Melton
a year ago
I bought my Mercedes from a dealership in a different state and had a typical car dealership experience and wasn t expecting much when I scheduled my 1st service, but this one at a different dealership here in Irondale, Alabama. Let me tell you something, these people do things differently. They clearly aren t relying on the Mercedes brand name to sell their cars - they actually bring on the exemplary customer service that one would expect from a premium brand.The dealership is immaculate. Sparkling, with every amenity under the sun to make you wait more pleasant. I was able to use their guest wifi to work, take a meeting, walk the grounds and get my steps in and close my rings before lunch, get a chair massage AND had coffee, lunch and dessert at their in house cafe, all while I waited.Top marks, Mercedes of Birmingham. Top marks.

  Lorenzo Sanders (Renzy)
4 months ago
Great service. I had the wrong date of scheduled service, but they took my car, and serviced it same day and had it back to.

  Tracy Burkett
a year ago
My parents are older and my dad has health issues. However, they love to travel. My parents had a flat tire on the interstate in their Mercedes. My sister and I live in a different state. She called me in a panic advising me of the situation. I was able to ping their location because, I secretly place an app on my father s phone in case of an emergency. I called my mother and she explained that a young man had stopped to help them. My mother explained to me that she seen a Mercedes Benz service van traveling in the opposite way on the interstate. The Mercedes Benz van driver turned around and changed my parents tire for them. My dad has lost grip in his hands so, it would have been impossible for him to change the tire.This may not seem like a big deal but, we are so thankful and grateful. Cheers to the Mercedes Benz employee that stop to help my mother and father. Thank you for taking care of my parents. Godspeed

  Carol Huynh
5 months ago
Great customer service and support. I love the pick up and drop off.

  Luda Hartman
a year ago
I would recommend to anybody service @ Mercedes Benz at this location. Special thank you to Tori Barber . Very knowledgeable, very professional, my car was fix ! perfect ! Tori know what s going on with your car!!!!The best service !

  Beauty Tuck
a year ago
9 hrs for a n oil change and rim change rim appt was supposed to be from 9-12 they called me to get my car at 5:35 when they close at 6.

  diane derzis
a year ago
TORY is the best! Always feel like my baby is in good hands. THANK YOU.

  Paige Burnett
2 years ago
We had another great experience at the Mercedes Benz of Irondale . We had to have another airbag replaced, the service agent was on point and all about the business.

  One In-A-Million
5 months ago
Just stopping by to order a part

  Lois Owens
2 months ago
Everything was great