Service Department at Woody Anderson Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kari Slayton
6 days ago
One star since I cannot leave zero stars.I had a very frustrating experience with the service department at Woody Anderson Ford. I scheduled my appointment six weeks in advance due to a serious coolant leak, expecting professional and timely service. Unfortunately, on the day of my appointment I was informed that they wouldn't be able to look at my vehicle.Communication from the dealership was minimal and mostly initiated by me. Despite several follow-ups, there was no significant progress reported, and my inquiries on the days leading up to my hard deadline went unanswered. Upon deciding to retrieve my vehicle, I found out that only an oil change and inspection had been completed, with no efforts to address the critical issues due to a backlog.While I appreciate that the manager waived the fees for the minimal services performed after some discussion, the overall experience demonstrated a severe lack of efficiency and transparency within their service system. They expected to retain my vehicle until a technician became available, which would be one to one and a half weeks after my scheduled appointment date. It s unreasonable to hold a customer s vehicle for over a week without performing the necessary repairs.I ended up taking my vehicle to another service center, where the repairs were completed in less than six hours using parts sourced from Woody Anderson. Because of this experience, I will not be returning to this dealership for future services or purchases and feel compelled to advise others to consider the same.I hope this feedback leads to improvements in customer service and operational efficiency at Woody Anderson Ford.

  Ashley Pallotta
3 weeks ago
The absolute worst service anywhere. They can t get us in to fix our vehicles (both husband and I have Fords) that are under warranty in less than three months - even when the car is not drivable. Three days after purchasing a brand, new Ford lightning, it broke down in the middle of a road with our family inside blocking traffic. We had to get it towed. We were then repeatedly told parts are on back order with the estimated delivery date continuously slipping. They then kept the vehicle for about 40 days straight, never once returning a call. We had to call them every single day or every single week to try and find out what was going on. They always said someone would call us back, and then they never would. We had to pay over $1K out of pocket for a rental since they somehow never had a loaner that entire 40 days. We submitted the paperwork for lemon law and magically the next day the truck is now fixed. We went to pick it up and it is missing components. Had to go back to the dealership yet again. The saga continues. For my Mach-E I always make the longer trip to Decatur instead.

  Donna Lasseter
a month ago
54 and I'm not saying that it was a bad experience, but H1. I called from what do you Anderson? I could not get a customer server. Person on the phone for anything and it was like. I was going on America round circle. Because I couldn't eat anybody to answer the phone so I could get any questions answered that I might have about their shop. So I'm not really that crazy about him. I'm running a moment and I'm not very pleased because like I said, I was on the phone for like 20 or so minutes trying to. Yeah, so am I getting phone and that didn't happen so, but we'll see. We'll see how it goes next time.

  Jimmy Temple
a month ago
Just flat out frustrated!Enjoy your new happiness, with your new vehicle, because once you have service performed, you will not be happy anymore!Inconsistency, inconsiderate and intolerable!

  Derek Conner
5 months ago
Completely useless body shop. Had me waiting for a month for a simple repair. Never got back to me. They then promised to overnight my part when I called and reminded them about the service, then completely failed to deliver with zero information about my issue written down. Go somewhere else if you value your sanity. Unbelievable.

  Noel Henry
7 months ago
Once I could overlook, but I have yet to make an appointment with the service center that has actually been honored. My car has now been sitting in the dealership for an oil change and a recall on a gasket, and they haven't even had a tech look at it.I had another recall last year that had my car sitting for a month before they even took a look at it. Before that it was two weeks for someone to try, and fail, to find a coolant leak.I've never dealt with such bad service, and will certainly never buy a Ford again.

  Ykeia Montague
a year ago
In the 6 years that I have been in Huntsville, I have always taken my vehicles to Woody Anderson to be serviced. I have never had an issue. Now, it seems like they are on a steady decline. In December of 2021, I dropped my car off at the service center for a 60,000 mile maintenance check. When I picked it up, I was told there were no issues. All that needed to be done was an oil change. On 7/6/22, I went to the quick lane for an oil change and I was told that I needed a 60,000 mile maintenance check. I said I had it done last December but I was told that it wasn't done. I went to the service center to confirm and it was not done. No explanation. No nothing. To top it all off, on my way home, I noticed that I don't have any windshield wiper fluid. Isn't that supposed to be filled at the oil change? This is by far the worst experience I have ever had. Ford has completely gone downhill. Who knows what else wasn't done or what type of damage they may have caused to my car. I am angry and disappointed by the lack of service that I have received. I also would like to add that I went to the service department on 7/8/22 and spoke with a coordinator who confirmed that I, indeed, scheduled an appointment in December 2021 for the 60,000 mile maintenance check and it was not done. Again, Woody Anderson Ford has gone downhill. Now they employ nothing but incompetent and lazy workers. Also, Woody Anderson Ford has lied to the Better Business Bureau by saying I scheduled an oil change only in December and I was told I needed the maintenance check. I am still waiting for a copy of the appointment that I made with the coordinator in December.Service: Oil change

  Stephanie Haynes
a year ago
Made an appointment for an oil change. My appointment was at 12 it is now 3:25 and I still haven t received my car. I called my service representative,Andrew Clark, at 2:27 and he said my report had been completed and my technician should be finishing up my oil change any minute. Now I called back at 3:11, where Andrew was very disrespectful and rude didn t I just talk to you 10 minutes ago? I informed him no he did not I called at 2:27 and it was then 3:11 almost an hour later. This time he says they are pulling my car around. Yet. Still no car. 3:25. Just nice nasty customer service. Ridiculous. I wouldn t be so upset if you could at least be nice and say you are apologetic it is taking so long and you will check on it. That was my oringinal review. Iam now updating my review from 1 star to 3 stars. Because the service manager took his time to meet with me after and gave me this oil change for free. He also said they fixed my recall which is why it took so long. Which is fine. However as I told him Andrew told me when I got there he would see how long it would take to do the recall and let me know so if I hadn t wanted to do it all today I wouldn t have too. So apparently a lack of communication was the main issue!

  Greg Scott
2 years ago
They charged $750 to tell me that the $5000 warranty that I purchased with the $21000 Mustang didn't cover the clutch repair. They said it would be an additional $3000 to get it fixed. Not happy with them at all.Appendage:John from service center called me and was very forthright and agreed that Woody Anderson should have told me clutches were a wear item BEFORE they took it apart and not after. Once the transmission is out most people just cave and say go ahead and pay whatever for repairs. I like to know upfront what a repair will cost. So he assured me if in the future I needed any work done under my warranty he would assist me. I am hopefully not ever going to need to use it in future. I really thought a refund was in order. They lacked the communication with me and tore it down without my permission. But business is business.Update: After I took to Schrimsher Automotive, and he took Trans apart, it was flywheel and not even clutch. He put a new flywheel and clutch in for $500 INCLUDING inspection. What do you feel about a huge business like Woody Anderson Ford lying about a problem with your car and making you fork over $700 for inspection before giving back your keys?

  Jordan Mensen
9 months ago
Horrible service. Waited 6 weeks to have something looked at. Had an appointment to have it looked at it for yesterday at 7. Took it in and they didn t even think they d get to it this week. Last time I go here. Last Ford I ll buy.Service: Auto maintenanceService: Auto maintenance

  John Rogers
2 years ago
Scheduled service 2 weeks ago on the Ford Pass app. Pulled in today at my appt time and was told that they don t do appointments on Saturday, and I d have a 2.5 hr wait. I left, and later called and talked to the GM. He was very apologetic, and set up the mobile service team to come service my truck at no charge. I was going to look at trading mine in today for another Ford, but I decided if that s the way the service department is, I didn t want another Ford. So I went and traded it in on a new Chevy. Because of their service writer s attitude, they lost a customer and a sale today.

  William Bridges
2 years ago
After 2 weeks trying to find my problem on my F150 I was told by the service manager "do me a favor and never bring that truck back!" Pretty rude huh??

  lonnie collier
a year ago
Brought my 89 Ranger XLT to the service department with transmission issues, the manager told me it was going to be expensive to fix, granted I was driving my Eddie Bauer Expedition. They kept my truck over night and called and said they couldn't fix it. I called AAMCO transmission, they came and towed my truck to their shop. It was fixed in two days for $2200, which I paid cash. Won't take nothing else to them, and I'm a Ford man.

  Cindy Shaver
a year ago
They seem to stay super busy, but when my car had serious issues they managed to work me in and take care of all the issues including recalls and rat damage of all things!

  Donna Collier
2 years ago
Waiting to hear my grandson's car has been there for a week and a half took 4 days to get into a bay getting the car too the service was fine but didn't get into the service tried to make an appointment and they said since it was being towed in that it wasn't I didn't need to make an appointment

  Tyler England
3 years ago
One of those places you hate having to go, but at least they do a great job and try hard to satisfy every request. Great service departments are hard to find and Woody Anderson can t be beat.

  cara
9 months ago
Extremely slow and they do not honor the warranty that they offer.

  Lindsey Smith
2 years ago
The service department contacted me directly when I was unhappy with the service I had received on my vehicle. They went above and beyond to make it right.Service: General repairs & maintenanceService: General repairs & maintenance

  Wess Cozelos (Wesstopher)
a year ago
Overall good experience, but they didn't straighten the steering wheel after doing alignment

  TrippandStephanie Pearson
6 months ago
Not sure how this could have gone worse. Take it somewhere else.

  Arlene Summers
10 months ago
Don't buy fordThey won't fix nothing

  Rose Golden
2 years ago
How do you sell a car, Tarus,.. but won't fix it if it has a warranty?

  Tripp
6 months ago
Abysmal. Take it somewhere else.