Hiley Mazda of Huntsville

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shay bell
a month ago
I recently had the pleasure of working with Randy, a car sales representative, and I must say, my experience was outstanding. Randy's professionalism, knowledge, and dedication to customer satisfaction were apparent from the moment I stepped onto the car lot. He listened attentively to my needs and preferences, offering guidance and advice without any pressure or sales tactics.Randy's expertise in cars and the sales process was evident, as he provided detailed information and answers to all my questions, helping me make an informed decision. He went above and beyond to ensure that I found the right vehicle that fit my budget and lifestyle, demonstrating patience and commitment throughout our interactions.The level of customer service Randy provided was exceptional. He was proactive in communicating updates and was always available to address any concerns I had. His friendly and approachable demeanor made the entire process enjoyable and stress-free.I am extremely pleased with the Mazda CX-30 I purchased, and the service Randy provided significantly contributed to my satisfaction. His professionalism, dedication, and genuine care for his clients are commendable qualities that make him stand out as a car sales rep. I would highly recommend Randy to anyone looking to purchase a car, as his commitment to excellence in customer service is truly remarkable.

  Autumn King
3 months ago
My husband and I purchased a 2024 Mazda CX-50 in ingot, and we are in love! We weren t prepared to purchase on the day we bought, but Bryce Marshall made the process so easy! He was super nice and patient. I test drove the cx-5 and several versions of the cx-50. He knew so much about both cars and gave his own opinions, which led me to pick the right car for me. Thank you, Bryce! If we buy another car, we will be going to Hiley of Mazda and asking specifically for Bryce.

  Kaitlyn Criswell
3 months ago
I drove 2 hrs and purchased my new car from them today! Matt was my salesman and we truly enjoyed our stress free experience with him! He was very kind, not pushy, & patient with my wild kiddos haha.Thanks Matt! Wishing you loads of success in 2024 and the years to come! We are loving the new car!Yes, I highly recommend Hiley Mazda of Huntsville!

  Tony Smith
a month ago
Great dealership. Randy was our salesmen and was very professional, very knowledgeable of the cars and helped us set up everything. Greg was great to. Highly recommend this dealership. Great deals and the cars are very well equipped, clean and paint jobs are outstanding.

  Candace Leigh
2 weeks ago
Bryce Marshall was wonderful to work with. He listen to our needs and helped find a vehicle right for us after several disappointing trips to multiple dealerships. He was kind, understanding, patient. When the first car didn t work for us, he was ready with a backup option. I m so thankful for this experience and the ease of the transaction. I m thankful to be back in a Mazda.

  Heather Sexton
a week ago
Bryce Marshall was amazing from the start. He made us feel very comfortable and listened to all of our wants and needs for a car and found us the perfect one! The whole process was smooth and Greg got us done with the paperwork in no time.

  Jack Drake
2 weeks ago
Ask for Eric Hamilton if you visit Huntsville Mazds. Eric is a great listener and will make the process of buying a car simple and quick. If you call him, he will almost always answer. If he is busy, leave a message and he will get back to you within the hour. I bought a 2014 Ford Escape from Eric and am thrilled with my purchase. I traded a 2012 Impala and Eric knew the right wholesalers to call to get the dollars I needed for my trade. Eric has an upbeat personality and made the transaction a total pleasure.

  Linda Warner
a month ago
Our salesman Darryl Butterfield was very patient and helpful. He was a great listener and not pushy at all. He answered all of our questions and knew a whole lot about all of the cars on the lot. We were able to purchase a car on the same day we decided which one to buy. They were able to get me the best rate. Tonight I brought my son and he took care of him. They got him the absolute best interest rate that he qualified for and they were even able to make sure that his payments would be affordable for him. They stayed very late to take care of us. We really appreciate them. Mr Wallace was very helpful and had to stay late too. They were so kind and willing to go far beyond what most car dealers would have done. They do not give off that vulture vibe that most car dealers do. They were guinuenly concerned that we would be satisfied with our choices and they were there to help.

  Griffin A
a month ago
Randy helped us decide which model Mazda would be best for us and was super friendly and patient the entire time. We never felt pushed to buy right away and he even showed us pre owned cars at the Volkswagen dealership next door. Overall a very nice experience and great customer service. The showroom was also pretty cool and full of new cars as well as an older sports car.

  Destiny
a month ago
Randy should be the face of Mazda. This man knows soo much about this brand that no matter what question you have he can answer it. Not only is he very detail oriented but he is very efficient. He made purchasing a cars quick and easy. He listens very well and matches you with the perfect car. I ve never been in and out of a dealership so fast before with all my expectations met. Thank you Randy !!! You re the best!!!

  Joseph Cancelleri
a month ago
As a first time car-buyer, I anticipated the worst, given the typical horror stories I'd heard of purchasing a vehicle. To my surprise, and delight, the apprehension I felt was totally unwarranted, because my experience at Hiley could not have been smoother. This is largely due to Bryce, who facilitated me leaving the dealership with the Mazda I wanted at the price I wanted. He took care of my wife and I, and I'm thankful I lucked into having him as our salesman. Would recommend getting a car here to anyone because of my experience; 5 stars earned.

  Trevor Lipsey
9 months ago
Had a great car buying experience here at Hiley Mazda, I traded in my Chevy Cruze for a 2020 Certified Mazda 3. I worked with Ryan, Ken and Brad and one other gentleman who I can't remember his name unfortunately, but all were great! They all helped me get what I was looking for and didn't pressure me to buy.

  Kathy Mashburn
3 months ago
Randy was a great salesman! He greeted me at the door, was with me thru the test drive and got me a great deal on just the car I wanted!

  Morgan Lee
2 weeks ago
This is an honest true life review. My first experience at this establishment left me with a sour taste in my mouth due to a poor experience with a sales person who made inappropriate jokes about my mental health. Months later, we went back as a last resort. We wondered & looked around, I felt pretty meh about the situation, just another pending disappointment. Until. We were approached by a salesperson named Bryce Marshall, a true redemption story ensued. Bryce was Real, Open and Honest. Human & Relatable. No tricks, no tactics, no games. Just honest human interaction. We came with very narrow demands and he busted his butt and stuck his neck out for us to get what we needed. We are so happy with our purchase. The dealership owes Bryce a debt, bc in just a few hours he completely changed my attitude and perception of this establishment. I was angry & hurt about how my previous interaction went. Working with Bryce alleviated pain I experienced. I know whom I ll be asking for when my teens need vehicles. Bryce Marshall at Hiley Mazda of Huntsville.

  Janet Johnson
2 months ago
This is my first car purchase in 13 years and I was not looking forward to it. Our salesman, Bryce Marshall, put me at ease, answered all questions, and we walked all over the lot to find the CX50 I really wanted. It was on the very back row and totally blocked in, but that was no problem. Bryce is very easy going, easy to talk to, not pushy and he is extremely knowledgeable about the vehicles.I recommend Hiley Mazda and please be sure to ask for Bryce.

  Gary Barnett
a month ago
I was very pleased with my experience purchasing a new MX 5 from Bryce! He was very helpful with the transaction and explaining how to use all the new features of the Miata. The price was right and the transaction was quick and easy. I highly recommend Hiley Mazda and Bryce if you are in the market for a new vehicle.

  g
a month ago
(Do better)Staff members and manager were not professional when it came to talking to my dad with a language barrier, increasingly more impatient when we made sure of getting a good deal.It seemed as though the language barrier from my dad and him knowing what's a good deal and what wasn't, made them talk to him in a condescending and patronizing way. They were laughing and joking around. My family got a car from them but my dad didn't deserve that treatment, I'll remember that as my impression of Mazda.Mind you, this isn't my family's first car. We had many from Honda, Hyundai, and Porsche.But out of all, Mazda was the most unprofessional.Please rethink of how you treat your potential clients, even if you need to be a little more patient with people who cant speak English that well!I'll add two stars because the intern was the only nice and understanding one.

  Becky Barreto
a month ago
Bryce Marshall was awesome!! Very personable and knowledgeable. Answered all of my questions and just an all around great person!

  Angelina Stgo-Friend
4 months ago
Enjoying my new !!! The buying experience and the customer service were great! Any of my concerns were address promptly. Kudos to the team from receptionist, sales, finances, to service department. The GM on-site and finance super courteous. Thank you Matt B. you are all hands on with your customers and I will not hesitate to return to the dealership if in search for another vehicle. Brief mention to Keith R. as well, not my salesman but his ethical behavior did not go unnoticed. Lastly, shot out to Michael C.over Volkswagen helping us find an used car option.

  Pa Mi
a month ago
I wasn't planning on purchasing a Mazda CX50. Eric Hamilton ended up helping me and was totally amazing. So if you need something new, please make sure and ask for him. He will get you the best possible deal.

  James Vines
5 months ago
I recently had the pleasure of visiting Hiley Mazda of Huntsville, and I must commend the outstanding service provided by their salesperson, Randy. From the moment I stepped into the dealership, I was greeted with a warm, friendly demeanor that immediately put me at ease.Randy demonstrated remarkable customer service skills throughout the process. He was attentive to my needs and preferences, showing a genuine interest in finding the best vehicle for me. His approach was never pushy, but always helpful and informative, making the entire experience enjoyable and stress-free.What truly set Randy apart was his professionalism and expertise. He possessed an impressive knowledge of the cars, answering all my questions with detailed and insightful responses. His guidance was invaluable, especially when explaining the features and benefits of different models, which helped me make an informed decision.

  Heather Hill
3 months ago
Bryce Marshall is, hands down, the absolute best car salesman I have ever encountered!! He was very patient and ensured I was happy every step of the process. He is a shining example of how customer service should be! Thank you Bryce! I could not be happier with your service and my purchase!! I will definitely be recommending Hiley Mazda, and especially Bryce, to my family and friends!

  Dwayne Johnson
a month ago
Just moved to Alabama, and Hiley Mazda of Huntsville is my closest dealership. I worked closely with Delvin (Service Manager) to address any concerns that I had with my vehicle. He is genuinely concerned with his customer s experience and takes the necessary steps to ensure that your issues and concerns are addressed. Thank you Delvin for your help today 3/11/2024 in getting my car service needs taken care of. I look forward to my next service.

  Karen McCalla
2 months ago
I went to the Audi dealership on a Friday to test drive the pre-owned car I saw online. It was out for a windshield replacement. Josh, the salesman, went above and beyond to get the vehicle back that same day. I test drove and it was exactly what I was looking for. Ryan, the Business Manager, was so professional and easy to work with. He didn't try to sell me things that I didn't need. I highly recommend Audi of Huntsville and ask for Josh.

  Jay Thomas
3 months ago
Sales department was very friendly and worked with us on pricing. Be Aware that if they reduce the price and you don t finance with them, their finance department will attempt to bully you into financing through them. After negotiating a lower price, I financed through my local bank and brought a check to buy the vehicle. They seemed offended that I didn t use their finance department and said that in order to get the reduced price I had to get loan through them and said that s what their website states. This is a bad practice in my opinion if you want repeat customers. We were able to go through with the sale but their finance department needs some customer service training.

  Melissa Tegantvoort
3 months ago
Had a great experience with buying my new to me vehicle. My sales rep, Randy, made the decision easy. He took the time to both my husband and myself on different occasions to help make our decision effortless. He provided a 360 view of the vehicle prior to us deciding to buy the vehicle. Randy is amazing.

  Starr Taylor
4 months ago
I ve been getting my Mazda serviced for 2 years now and I have to say they have the best customer service. I m always greeted with a smile. They keep me updated with videos and give a status throughout my wait. A big thank you to Austin for always being friendly and helpful! I would definitely recommend Hiley Mazda of Huntsville!

  Jason Steagall
4 months ago
We bought a Jeep Overlander and was told the warranty is the best and covers everything. Not the case. The day we drove it off the lot the air suspension service light came on. I called the next day and was told it was because it was cold and to wait for warmer weather and it would be fine. I had to pay the deductible and Jeeps shop fees and when I got it back come to find out the suspension never worked. 8000 miles later the exhaust system completely failed and there s a clause in the warranty that won t cover it so watch out for that. The repairs are going to cost me $6000 or more and the vehicle is only worth $24000. So get to pay 25% of the cost of my vehicle to drive it again. Of course Mazda won t do anything to help. I will never do business with them again and will tell every person I know to never go there. You hear of shady car dealers and I know they re really out there. Stay clear of Mazda. I wish I could give them 0 stars

  Aaron Rose
a year ago
This is a good dealership that is worth considering! Their sales staff work hard to keep the purchase smooth. Kelley was nice enough to pick me up from the airport and drive me to the dealership. She also made sure to answer all my questions and show me all the features of the CX-50. When an issue with the car I was looking at popped up, I was provided with an alternate vehicle at fair pricing right away. Overall a very positive buying experience!

  Michelle Anderson
2 months ago
We had a great experience at Mazda working with Eric Hamilton. His professionalism, level of enthusiasm, and extensive experience in the industry allowed us to get all of our questions answered without feeling pressured to make a decision on the spot.