Grainger Industrial Supply

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Matt
6 months ago
I was looking for a place to start buying boxes for my eCommerce business and was left disappointed after being a first time customer. Under the management of Colton; their employee clearly gave me the wrong receipt and before a 12 hour mark even hit the employee was threatening to call the authorities if I didn t return the receipt. For context, I received a call at 3pm one day and by 10am the next day they were trying to get the law involved. I was so tied up in my personal life that my family came first before this man s mistakes. I even offered to get his info to him the next day and all that did was make him more mad. Keep in mind this is over a receipt (merchant vs customer copy). How Grainger couldn t retrieve the number off this receipt in their system is beyond me. He also pulled out a stack of receipts showing this wasn t his only screw up. You also can t call the facility at all either. The number they call you and berate you with their threats from disconnects every time you call. I also asked for Colton s number and he wouldn t give it to me. The manager was also not there, either. How convenient. Be wary of this company if you deal with them. They will blow your phone up making their mistakes your problem. If you don t drop everything you are doing to to satisfy their mistakes they will call the law on you and try to have you arrested, because They can t close out your order. Hands down the worst customer service I have ever received. After approaching the man in person to try and find out answers their response was well if we didn t do that you would have never came back. IM A FIRST TIME CUSTOMER AND YOU SCREWED UP THE ONE JOB YOU HAD!!! Not 1 sorry. Not 1 hey we messed up. Not 1 we apologize for the inconvenience. That man deliberately looked me in the eye and said this was my fault because I wouldn t bow down to him and give in to his demands that I had no control over. If you want to stay out of jail and read this far, please go shop at Uline. They deliver to your doorstep and make things right when they mess up. This employee needs to be fired. If this is the managements tactics to combat against this type of mistake they need to be fired as well. This was the worst excuse for customer service.

  Maurice Johnson
a month ago
The guy working the front counter to the right walking in this morning wasn t helpful at all and seems like he wasn t having a good day. 3/6/2024 9:20a

  Ydoc (Ydoc)
6 years ago
Good selection but high prices on most items. However the have parts that you can t get elsewhere. I need some aluminum angle and they beat Home Depot and Lowes prices by far.

  Victor Tsang
10 months ago
I'm working on a rig I need belts for. No part number or model or brand. I was so confused where to buy the right width rib diameter belt.Found Grainger. Grainger is the place to go for common and uncommon industrial parts.Desmond was super helpful. I had a bunch of detailed questions. He stayed late to answer them and I got the company vehicle back in service the next morning.

  Jared Sanders
5 months ago
ron was great. ready for my pick when i walked in door. great service

  kerry blackmon
a year ago
Jasmine did an awesome job helping me get some equipment for work. She was very courteous and patient with me. She is very knowledgeable and also made sure I had all the materials I need. Thanks Jasmine!!!

  johnathon mathews
a year ago
Jasmine was a great help! She looked professional and she had an inviting smile. She also greeted me with enthusiasm. I'm excited to do more business with Grainger.

  Dillon
a year ago
Ron did awesome! I m from out of the state and Ron took care of all of my needs and knew how to help and direct me to anything in the store, knowledgeable and very kind!

  Jennifer Harville
a year ago
Ron was very helpful excellent customer service couldn t get any better. Came here not knowing if they had a part I needed but he could order it and get it by Monday even though it s Friday.

  Jeremy Collins
a year ago
i'm the head of maintenance for four different restaurants. i absolutely love the using this business, website and their phone line. they're very knowledgeable and do any an everything they can to help you get the right product for the right parts you may need. they have better prices than most people and their shipping is very fast. they're always friendly and are an absolutely joy dealing with. Grainger a company where there is no other, that can match the service and prices they offer. this company offers their service and products to any and everyone out there. no matter what you're looking for, give grainger the opportunity to do it first. you will get the best products for a fair price and getting your items quickly in your hands no questions ask.I wish i knew about them before this job. I wouldve beennusing for years if I had only known.

  David Banner
a year ago
Great customer service at this location! The staff are knowledgeable and professional. Dexter was very helpful finding what we needed today.

  Joseph Cox
a year ago
I came in for some quick connects for my hoses and the Marine who helped me was extremely patient and knowledgeable!! He went to the back several times and searched until he found what I needed!! Amazing service!!!!!Semper Fi!!

  Ryan Munoz
a year ago
Dexter was amazing! He helped find my part quickly and was super knowledgeable! Highly recommended!

  Nick Edwards
a year ago
Dexter was an amazing associate. Got me what I needed with no hassle at all. Will be coming back again.

  Wesley Henson
a year ago
Jasmine at the Huntsville, AL branch was extremely friendly, knowledgeable, and helpful. She found what I needed and got me on my way very quickly!

  Lucia Rowe
a year ago
So disappointed in the company . Packaging peanuts went from $39 to $79 in a month . The employees at this location are absolutely amazing this has to do with the company . I ve been buying these weekly and all of a sudden they double in price . I understand things go up but not double

  Chris Spalding
6 years ago
Prices are insane. Service is ok, and they can usually get stuff next day, but the prices are astronomical, and they absolutely never call yo to let you know when your order shows up. Definitely a last ditch option if you need to be able to touch an item before paying for it, or if you need an in stock item same day.

  Mike Heard
5 years ago
I took a long list of tools I needed to purchase to the local store here in Huntsville, AL. The took the list and told me it would be a couple of days. Here it is two weeks latter and I have heard nothing. To top that, when I look to find their business phone number it is the corporate phone number and they cannot give you the store number. I will not attempt to do business with them again. If there was a zero star I would have selected it. What poor customer service.

  Richard Norwood
5 years ago
Store personnel is extremely helpful and friendly. Sometimes the parts I order aren t immediately available but they can usually get it in next day. Prices are somewhat competitive but I understand I m shopping at an industrial supply house.

  Heather Smith
a year ago
Dexter saved the day. Dude is a BAMF and made my job so much easier with his explanations, help, and service.

  Tru builds
a year ago
Employee Dexter went above and beyond to help fix a problem with our machine. did all he could to find what was needed as fast as possible

  Brittany Chavarria
10 months ago
Desmond was great help! Fastest service ever!!!! Highly recommend using grainger!

  Cody Tucker
a year ago
A big thank you to Ron, he found exactly what I needed and will have it here the next day for me! check out Grainger for any of work supply needs!!

  Shane Gann
7 years ago
I need an electric motor, I called the store and got a call center, the lady knew nothing about parts, read her multiple parts numbers off the motor and the fan it was attached to. She finally said we are just going to have to call tech support.......really? I just need to know if the motor is in the store before I drive all the way over there.

  oneal watkins
a year ago
Great place with great customer service! Ron took care of me with no issues.

  Joseph Cayse
a year ago
Ron was super helpful. Had the parts I needed and quick friendly service!

  Dunkin Franks
a year ago
Dexter was more than helpful with everything I needed. Exceptional service

  Shawn Flanagan
a year ago
Had a wonderful experience. Quick in and out as always. Ron and Jasmin were quick to help.

  William McQuaig
a year ago
Dexter was a great help and def look forward to returning in the future!!

  Justin Boatman
a year ago
Great people and great service. Ron was super nice and very helpful