Customized Auto Detail & Window Tinting

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sam Woodson
7 years ago
Terrible - Warn Everyone, RUN AWAY - Small hole in the tint the first time, I told them immediately, they said come back the Sunday. Sunday, they didn't show up, they called me back and said to come the Monday. Monday they said they were out of tint, I had to go buy my own so they would fix it. Well, this time they cut it too short and there is a gap at the bottom. They said come back Wednesday when they get tint in again. I just went there, they refused to fix it unless I pay them again. Blamed me for buying the wrong tint. I asked first, Advance Auto, they said yes and could have asked me to exchange in on Monday if there was a problem with it. The problem is HE cut it wrong, there is a gap at the bottom. He said he didn't have time to deal with this. Also, the other window also has scratches and a bubble at the bottom, but that seems really minor at this point.

  Melainie Ammerman
6 years ago
Yep wish I would ve read all these reviews before I had it done ..... YEP I GOT SCREWED!!!!!! &189.00 later and now I have to spend more money to get it fixed ... I DO NOT RECOMMEND THIS PLACE AT ALL..... He was a nice guy but now he won t answer my txt so I can get it replaced... so now I have to go find another place to get this fixed.... DO NOT GO TO HIM TO GET TINT!!!!!! Also didn t finish what he started and also have tint laying all over my car......

  Sarah Betz
8 years ago
My husband had my windows tinted at a birthday gift. There was lots of bubbles & debris between the glass and the tint on all the windows that were done. I took the vehicle back to be fixed within the 14 day replacement period. Upon arrival I entered the garage because the front door was locked and a sign on the door said to enter garage if door was locked. The owner was nice until I said I needed repairs done. At this time he started to yell at me and state that I was not allowed in the garage. He also said that there would always be bubbles and imperfections in the tint and that "nothing is perfect!". He refused to do any work to fix their mistake unless I paid more money and made an appointment for another day. He then threatened to call the cops on me when I said he should honor his work and make it right. Needless to say I left very upset and will NEVER do business with them again. Beware if you go to have work done!!

  Strictly Indy
7 years ago
This place messed up my tint on my 2015 nissan. Left windows up for 5 days just to assure it was dry.. The drying was no problem for me as I have other cars to drive. Once I let tint down, very shocked. No the tint didn't slide because it's totally dry. The problem is the cutting is awful. Not Acceptable. I'm sure a 1st grader could cut better than this. I called the guy because this business has tinted other cars for me but when they was in the old building next door, He wasn't the one I did business with In past. No big deal, maybe I have came out a day the boss is going to do my car instead of a worker. Talked good to get my payment... but now that I call him and ask that he look at my car when I bring down. He started screaming at me. And told me no you can't bring your car down, deal with it, do what you have to do... I was very shocked. Bad customer service and to be honest the way he was screaming. Anyone would be scared to take car down now. He not willing to look at or fix... but since he was running business on a cell phone, I went ahead and sent the photos so he could see his job and skills is awful....

  Henry Seright
8 years ago
This was the worst experience I have ever had at any automotive accessory shop. On 3 July I took my GS350 to have the tint removed from my rear glass and have it replaced with ceramic tint that I purchased from tintzoom online for $200.00. When I arrived the owner and I agreed on a price of $190.00 to do all window with the exception of the left front and left rear (I had already installed it) with the tint I supplied. Having done over 50 tint jobs at a reputable local shop while in college (10 years ago) I know the proper way of installing tint, but being a little rusty I decided to take it to a professional to ensure the tint was removed properly (Steamer or Ammonia and Black Bag). After pulling the car into the shop to start the job I noticed the CARWASH DETAILER with a razor blade hacking at the tint in the rear window. I immediately asked him to stop and asked the owner to take over before he ruin the rear glass defroster. I then left with my ride that was waiting (big mistake) and had him take me to the bank to get cash for the job. When I returned my car was supposedly ready. I looked at my rear package and it was covered with tint scrapings and my defrost lines were no longer black they were gold (as in no longer working from scraping with a razor). I also noticed that my 3rd brake light was torn to pieces, and there were several pieces of tint left on the window with new film laid on top of it. Soon after I spoke with the manager to inform him of my displeasure with the services rendered. The first thing I asked the owner about was my 3rd brake light and his answer was We had to break it to put the film on. The second was my defroster his response was We had to get the tint off. The third issue with this humbling experience was the patches of old tint eft on the window with new tint installed over it, in which I received no response from the owner. My response to the owner was I am not paying for this, so he decided to vacuum some of the tint from the rear package tray and reduce the price to $165.00 since he broke my $250.00 3rd brake light. After I still refused to pay we both called the police (Little did he know I was on the phone with a good friend who is deputy chief of police). So between the times the police arrived he decided to rip the tint off the windows and throw my $200.00 ceramic tint in the trash, despite his wife warning him not to. When the police arrived he lied about ripping the tint off and even said I didn t bring any tint to him and stated that he supplied the tint. After looking at the car the officer asked why is there just tint on the driver side windows, I stated that is because those were the windows I did myself. To end the story the officers did nothing (OF COURSE) and stated it was a civil matter which is probably true. Long story short I am out $568.49 to replace the rear glass to get my defrosters back (plus installation), $200.00 for the ceramic tint that he decided to rip from the window and throw in the trash, and $250.00 for my 3rd brake light the he tore up. PLEASE do not go to the poor established called Customized Auto Detail & Window Tinting or you will receive a humbling experience like mine.

  Cameron Grace
9 years ago
I had windows tinted on May 29. First indication I should have left was when the price in person increased from the phone price. I went ahead anyway. They ran my vehicle the entire time while working (1 1/2 hrs) even after my request not to do so. Their explanation was the battery would discharge otherwise. I have had numerous vehicles tinted and have never incurred this problem. Upon inspection, many ares of small bubbles were noted. They insisted they were water bubbles and said they would go away. I returned on June 4 to address the bubbles that remained. The employee still insisted they were air bubbles and to give a few more days. I returned on June 13 (my next opportunity). The man in charge asked for my receipt and said that I was past my warranty for replacement and there was nothing he would do. I would not recommend this shop simply because they do not stand behind their work. I had returned (June 4) within the warranty time frame (14 days) and they sent me away insisting the problem would go away. The problem remains. All they want is your money, not your business. I wish I would have received the same service the other review received. Go elsewhere!

  kerry scott
6 years ago
Very terrible. I had my Camaro tinted at this place the guy which is the other first proceeded to smoke in my car while he did my tint after I asked him not to he began to do what he claimed was a time job he left scratches in the tint cut the tint too short as well as left multiple air pockets which he claimed would go away and still have not. I urge you to stay away from this place unless you just want to throw away money.

  Tonika Holmes
8 years ago
Worst place to go. My wife wanted her windows tinted professionally and got shade tree service. There were bubbles underneath the tint. The inside back rear window tint is hanging down from where he tired to remove the bubbles by using some tool but, he only made it worst. The owner was very unprofessional and degrading. I wouldn't refer no one to the company. 1-Day Tint 1.4 miles West of University will be a much better choice. Especially if you want 100% Satisfaction and Great Customer Service.

  Loretta Mitchell
7 years ago
I need my truck detailed badly and I have been searching online to review my options. I was quite interested in hiring you for your services, that is until I began reading the reviews-which I ALWAYS do. I have to say "Mr. Owner," you clearly say that "Mr. Lamont" is mentally ill and falsely accusing you and your employees of poor customer service...however, if you have taken the time to read the reviews of your previous customers, you would plainly see the unbelievable number of dissatisfied individuals. With that being said "Mr. Owner," it is almost mathematically impossible to that many unhappy customers without there being any validity and truth to what's being said. So, regardless of how well your business may or may not be doing, I strongly recommend that you listen to your consumers and work on how you treat the individuals that CHOOSE to grace you with their business and their money! ijs...

  Ashly Salazar
7 years ago
I got the windows and front windshield on my 2016 jeep wrangler tinted here. great timing, even done it for me while i was at work, picked up on my lunch break. did a pretty good job, and got a better price than the shops nearby. definetly will refer and definetly worth the try!

  K
7 years ago
This is ABSOLUTELY the worst place to have your car serviced, for window tinting or detailing. The owner is VERY unprofessional, ghetto, and rude. When you attempt to calmly explain the problems with your service(s), he becomes EXTREMELY defensive and hostile. He "provides" a warranty that he refuses to honor. DO NOT, I REPEAT, DO NOT waste your time and money with this ghetto-operated business.

  Lenny Pfrommer
8 years ago
Worst detail job ever!!! The owner was 45 mins late arriving, asked for $50 more than the quoted price, was extremely rude, and the work was pitiful! They had my vehicle for 6 hours to detail it and the back carpet wasn't even vacummed. A third of the headliner wasn't touched, there was something that looked like blood on the console, the cup holders were still sticky from spills, there was tape left on the exterior back glass, the carpet and seats were very wet and now smell of mildew(and are still stained), and they somehow used 1/4 tank of gas. The service was horrible and we were charged $200 for this. I urge you to use any other detailer, not these guys. They should not be in business! !!

  LAMONT WATERS
8 years ago
Most unprofessional bussiness that I have ever encountered. First off there was nobody in the front office I waited 20 minutes to get a quote. Then I went into garage to get some help the guy said "boss man will be back later just wait". So I waited about 20 minutes nobody came. I then called the number on front of the building and this Tyrone character answered. This fool said "you should have just walked in the front and asked for help". I told him I did they told me to wait on you. I went back into garage they told me to wait again. Then this idiot Tyrone called me back 3 times! "Get the f@$k out my shop" blah blah. I told him why are you calling me I already told you I don't want your bussiness bye. The owner is an idiot. I wouldn't go there for a window tint if he said he would pay me. Enter at your own risk.

  Samer Patel
8 years ago
I had a good deal set aside which he did a horrible job with. Apparently the deal determines the quality of work performed. On top of that, my tint started peeling and bubbleing up. Then, when confronted, I was told I didn't have warentee due to how little I payed. However, before the deal was made I explicitly said I needed the warentee to which he agreed. Horrible customer service, horrible quality, DO NOT RECOMMEND.

  delisha Fletcher
6 years ago
This place of business is the reason why the black community does not support black owned and black ran businesses their work and customer service is awful. I took my vehicle over to this business to get my tint professionally done I dropped my car off and was called by the man who was doing it 20 mins later asking if I could go pick up another roll of tint this is after I had already paid $190 I went ahead and did as he instructed and he finshed the work and it was dark by the time he completed so I couldnt see how the completed worked looked like so the next morning I went out and looked at it and it was awful the film was cut 2 short and in some areas it wasnt completely covering the window I contacted the guy who gave me my receipt which says lifetime warranty and 14days replacement he initially said he would correct the problem even went so far as texting me inappropriate text expressing his interest in me when he seen that my interest was only to get my tint corrected he then became very disrespectful and refused to correct the problem he also explained that the 14day replacement only covers his labor the customer has to replace the film themselves and the lifetime warranty only covers bubbles I proceeded to go to the business to speak with the owner and was told that the tint business is not a part of the company she runs a detail shop and she allows her brother to use her shop as for his Mobile tinting business so she could not help get my service corrected so I would not recommend this business to no one in the city their work is awful!!!!!!!!!

  Ali Ahmad
7 years ago
RUN!!! This guy is a poor excuse for a business owner, and should not be allowed to run any business. He said he would be done with my vehicle in 2 hours. 5 hours and several unanswered phone calls later I finally got my car back which he had run out of gas. He was unprofessional in all aspects of the the transaction. I do not recommend anyone go to this place EVER.

  jasmine crews
6 years ago
The worst place to get your windows tinted, my new 2016 Honda had cigar ashes in the tint because he was smoking while doing it so we made him do it over, and then after they still have bubbles in it. Do NOT recommend

  Nunya Bussiness
8 years ago
No stars this guy should not be running anything! Called about bubbles in the tint he started yelling at me so i just hung up he had the balls to text me harassing me and i didnt respond so he decided to call me back and start again i had to threaten to call the police. Nice owner glad you care about your customers so much you find it necessary to call and text them harassing them all because they have a complaint! Face it you SUCK. Dont know how this place is still open.

  Jessica Rikard
7 years ago
First time here with my brand new SUV. I am very impressed with the customer service and attention to detail. AJ was fantastic! I will definitely be back in the future.

  James Davis
9 years ago
best place ever got my taxes back and finally had somewhere fair to go that wasn't overcharging with their rates price was like $118 and up starting out had a warranty for tint and bubbles got me right the first time I will be back and will refer others THANKS GUYS!!!!!! from:Jay-D

  Tay Tay Willz
7 years ago
The owner is very disrespectful and rude. My tint was not properly done right the first time and when asked to fix it he was acting as if he wanted to fight. My tint is still not done properly.

  marcus tuck
7 years ago
I will never I my lifetime take another one of my vehicles to this so called business. The owner is full of it and wants to curse you out when you come back because your car not clean.

  Justine Watson
8 years ago
If I could give them zero stars I would!!! Horrible service!! Said it was my fault tint was messed up and yelled and said he wasn't going to replace it. They do horrible work! He shouldn't be allowed to own a business!!

  James Eardley
7 years ago
This place is terrible! Payed $200 to get a full detail and I couldn't even see out of the windows when I picked it up. Door Jambs dirty, windows dirty, wax left all over car, interior not even dusted let alone cleaned.... Don't waste your time and money with these scrubs

  Alex Cross
7 years ago
PLEASE LISTEN TO ME. DON'T WASTE YOUR TIME AND MONEY. POOR QUALITY AND POOR SERVICE. THE OWNER IS A JACK ASZ. AS LONG AS I LIVE I WON'T EVER BE BACK. I HAD MY OTHER CAR TINTED AT ONE DAY. AND ONE DAYS SERVICE IS SO MUCH BETTER. I WENT HERE TO TRY THEN OUT SINCE IT WAS CHEAPER. BIG MISTAKE. PLEASE TAKE MY WARNING.....

  Matthew Garner
6 years ago
They messed up my tint on my front windshield fell off going down the road want answer the phone and the side windows are scratched from where he was trimming it up horrible service disrespectful to do not recommend don't waists your money

  Quirante Hereford
7 years ago
Sorry excuse for a business. DON'T take anything there for service or tint. Save your money! Again don't go to this place for anything.

  Becky Danner
8 years ago
RUN , RUN , RUN !!!! GO UP THE ROAD TO ~~ ONE DAY TINT. ~~ THEY STAND BEHIND THEIR WORK. CHECK WITH BETTER BUSINESS BUREAU !!!!!!!! GET YOUR WINDOWS TINTED ANYWHERE BUT HERE !!!! I WOULD NOT SEND ANYONE HERE.. I DON'T KNOW HOW THEY STAY OPEN. POOR QUALITY AT IT'S BEST.

  Ty A
6 years ago
WARNING STAY AWAY FROM THIS GUY HE IS INSANE AND HIS WORK IS NOT GOOD AT ALL. I HAD TO CALL THE POLICE TO THE SHOP BECAUSE HE LITERALLY PUT HIS HANDS ON ME. STAY AWAY!

  Vamsi Jasti
7 years ago
These guys are scammers. They try to cheat their customers.