Corlett Collision Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Athena Smith
2 years ago
Had my 2014 Ford Explorer repaired after being rear ended. When I received my vehicle back the replacement parts did not align at all, lift gate popped loudly when opening, vibration when driving, back up sensors worked sporadically, and back up camera kept giving error to contact dealership. Even with the damage before having repaired, the backup camera and sensors worked and lift gate did not make noises and functioned properly. After contacting Nancy about the work being less then acceptable, I was confronted with utter disrespect and a complete lack of professionalism. I was yelled at numerous times and told they pride themselves on their work. I gave the opportunity for Corlett to take my vehicle for an alignment because Nancy thought this would be a solution to my vehicle pulling after having work done to the frame. I knew an alignment was not the issue when my steering wheel and tires were still straight. I was given my vehicle back the same day to be told there was no alignment needed and was asked to pay for it. Nancy did say her company does not do bad work, but then in the same sentence said I needed to bring back my vehicle for repairs. I was given a multitude of reasons for her unprofessionalism, which I will not disclose, but it still did not deserve a customer being treated this way. I contacted my insurance company for advice on how to handle this situation and was told I needed to handle it in small claims court. Also was asked to get the estimates gathered, the pay outs for repairs, and the frame measurements from before the frame pull and after. She also raised her voice stating she did not have those measurements. How does a repair shop not have this information on a repair? Still an ongoing issue. Now I'm stuck with damage still to my previously nice vehicle while I wait for proceedings to take place. If Nancy would not have treated her customer the way she did I would have gladly let Corlett repair the damage. The damage seemed minimal but received another estimate from another shop to repair the damage Corlett caused and going to cost another $2K just in a visual inspection.

  Tara Eppes
2 months ago
Corlett fixed a huge crater in the side of my car from a wreck and made it literally look new. They do high quality work.

  Christopher Bippen
3 weeks ago
Always a great experience with this small business! Thanks to Nancy and the team for fixing up our car!

  Kailey D
a month ago
I have had to use corlett's more times than I care to admit, and they always do a fantastic job

  Gloria Coggin
3 months ago
Corlett Collison has never disappointed me. They did excellent body work on my car. Friendly folks.

  Lisa Douglas
7 months ago
Absolutely great customer service prompt and very knowledgeable about your vehicle needs!! I recommend them before any other repair shop you can't go wrong with them. Dusstin Divas llc was very pleased with the work they performed. Thank you again corlett collisio!!

  Christopher Cornelius
2 months ago
This has become my go to place. Great service with a smile. Craftsman that want to do good work. Definitely recommended.4 years later and still my go to place. They take great care of their customers. Thanks so much!!

  Chris Chartrand
a year ago
I got rear ended a few weeks ago and found Corlett Auto Restoration online. I'm so glad I did. Nancy stopped what she was doing and came out and gave me a written estimate on the spot. Then she called me a week later to tell me she worked it out with the insurance company and just wanted me to know. I have very few great experiences in dealing with things like this but this was definitely an experience that I will remember!

  JEWELZ
a year ago
I had headlights installed yesterday and they did an awesome job by fixing a few dents around lights and bumper. Was done in a few hours and the owner was nice and courteous. Definitely recommendService: InstallationService: Installation

  Melissa Middleton
9 months ago
Called to make an appointment. Initially, it was pretty evident that there was no organized process around standard procedures. Nancy Corlett had called me back to inform me they could not take the appointment, which would have been completely fine, expect she was inexcusably rude.

  Jasper Morris
5 months ago
Awesome service and competitive price.

  Mark Spencer
3 years ago
Corlett has been my go-to auto repair for a long time thanks to their timely, high quality work and competitive prices. They have always made it easy for me in terms of dealing with insurance as well. They even did some work for me on an airplane wing that got damaged! That's how much i value their work!

  Philip Barnett
2 weeks ago
Put a top on my mustang did a great job

  Misti McCombs Easter
3 years ago
I have a black 2020 Camry XLE that I LOVE and needed to get some scratches buffed out as well as some paint some lovely person left behind when they opened their door into me...ugh! Black cars show everything! These folks buffed and waxed my car, got the paint off of my door and made my car shine like I never thought it could! It looks AMAZING!! They also replaced my windshield and did a great job on that too! I love Nancy and her employees...very professional, super nice and they do a fantastic job!

  Kreigan Hopkins (Antherian)
3 years ago
This place did an amazing job. Insurance was trying to cancel the replacement of our Focus' trunk and total it. Corlett got it sorted out for us, which usually doesn't happen as it's usually a pain to deal with on our end.Very well done job, and I appreciate the work.

  Morgan Humes
3 years ago
Overall, the quality of the work, the professionalism and the amount of rework I've needed after using Corlett Collision Repair is in my opinion, not even worth a single star.Insurance company quoted me 13 days for repair, all in, this repair took 72 days. Some of which is expected, insurance companies are rather optimistic after all. What I don't think was far was how often I had to follow up only to be told nothing different happened since the previous week. This happened week in and week out. "It's waiting for the paint shop".The quality of the work was disastrous. I had multiple items that required rework, notably was the windshield. I had received it clearly damaged and cracked from Corlett. I had a professional take one look and immediately notice how badly installed it was. On top of that, I found multiple single use trim pieces reused, there was excessive wind noise in my car after I got it back from them. There were trim pieces not even fully installed when I got the car back!I was given every single excuse under the sun from Corlett, and while I won't go into the specific details of every single excuse, I'm pretty upset about how they took advantage in any way they could.If anyone asked me now about Corlett, I would tell them to run away as fast as they can. Have your car in for work? Get it out as soon as you can!

  Michael Crossley
a year ago
Corlert's did a fantastic job in identifying and fixing my truck cab leak. I will definitely bring my truck there in the future. Outstanding businessService: Body & TrimService: Body & Trim

  Jason Crutchfield
5 years ago
The team at Corlett has worked on no less than 4 of my vehicles over several years, and the results have always been outstanding. The quality of their work is impeccable and their prices are fair. I won't use anyone else but them!

  Patrick
4 years ago
Amazing shop and staff! They did an amazing job. The work was outstanding as well at their level of customer service. They answered all my questions, handled all the communications with my insurance company and totally exceeded all my expectations. I highly recommend Corlett, you will not be disappointed.

  BAM MEDIA
2 years ago
When 1st got into a car accident with my work vehicle I took the car here because they have the quickest turn around time.After the great experience with Nancy I now take my personal vehicles here and have recently just had a second repair done for my wife's vehicle it's always timely it's always done right the 1st time and Nancy is a pleasure to work with

  Brian Coppock
5 years ago
I learned about Corlett's collision by looking at the Google reviews. They had all 5.0 stars and now that they have completed repairs on my vehicle, I can see why! Excellent communication and high quality work! The staff was very helpful!

  Jerry Williamson
5 years ago
I was recently rear ended in an auto mishap and Nancy Corlette and her crew were nothing short of amazing to work with. They went above and beyond to accommodate my busy travel schedule and my insurance companies. The work was fast and perfectly done. I highly recommend Corlette Collision Repair. PS: Make sure you get your car detailed while you're there too...dude is spot on!

  Kim Maynard Leach
5 years ago
Marcel and Nancy are the best in Huntsville!! They know how to work with you and your insurance company to keep you informed during the entire process. Call them for all your auto needs from towing, repair and even a deep cleaning.

  michael chalk
a year ago
I've been bring my cars here for repair for over forty years and never had the slightest inclination to change. Friendly people, good value and quality work.

  Hailey Watts
2 years ago
This is the only place that could take in my car since everywhere else is backed up, they had it done in a quick time. The people are very nice, it looks great. I ll definitely be back if I ever have an issue.

  Joe DeLehman
9 years ago
Marcel and Nancy know what customer service is all about! Not only do they and their staff do superb work on your auto collision repairs, detailing, windows and more they treat you like family. I HIGHLY recommend their services and have used them repeatedly.

  Nick Coleman
2 years ago
These people @ Corlett are amazing people to deal with. They took care of my needs and did an excellent job!! Thank you so much for fixing my headlights.

  Donna Thompson
4 years ago
Wonderful folks with whom to work, they did super job on my car, price was reasonable. I'm so happy with results. Highly recommend.

  Brittany Moore
3 years ago
I love Corlett Collision Repair. Everybody is so nice especially Ms. Kasey, She's in their everytime I call or go by. If you need body work etc. this is the place you want to go, WON'T GO WRONG

  Jared Murib
10 years ago
I've used Corlett Auto many times over the years. Any time I've ever had a problem, (meaning I've wrecked or damaged my vehicles) I am quoted a price to fix the car, the price doesn't change, and the car is fixed ON TIME! Corlett Auto is a trustworthy shop, plus is conveniently located right off of Governor's Drive!