Bentley Buick GMC Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michael Gross
3 months ago
I would recommend anyone with a GMC vehicle to travel to Howard Bently Buick GMC in Decatur for your repair needs. This establishment will lie to you and not respect or value you as a customer. DO NOT LET JUAN MALDONADO (BodyShop Estimator) HANDLE YOUR CLAIM IF YOU CHOOSE TO CONTINUE.I am still waiting for this company to repair my vehicle, decide wisely whether to continue using this establishment, read below why.My vehicle was in an accident last November, and the m insurance claim process was started immediately . Within 2 weeks, the insurance company cut this establishment a check to have my vehicle repaired. I was told by Juan that the parts would be ordered and should arrive the week before Christmas, I called the week of 18-22nd to get an update, and Juan told me that he was wit8ng on several parts before he could schedule me a date to drop my vehicle off. I figured it was the holiday season and waited until after the new year to call only to find out that my parts were never ordered and now my repairs would be put on hold again because of what they call miscommunication, I call it being lied to.They don't care about your business, I was told if I decided to find another place to please let them know so they can adjust accordingly. I can not find another place since the insurance company has already paid this dealership for the repairs. Be advised that your vehicle will take forever to be repaired, and you, as a customer, will not be valued if you choose to go with Bentley.

  Iley P
2 years ago
Got into an accident and destroyed the right front side of my truck. These pros repaired my vehicle and kept me informed of the progress all along the way. Had a couple of minor issues, took the truck back and they fixed those issues as well. If you are reading bad reviews, I would attribute the bad reviews to people who are over demanding and expecting miracles...You won't hear anything but phrase from me.....OUTSTANDING PERSONNEL AND SERVICE.Services: Steering & suspension repair, Painting, Auto engine diagnostic, Body & Trim

  Christian Smart
2 years ago
They do not have their act together.My car was in a wreck and the repairs took a long time, which may not be their fault. They claimed other body shops are having similar issues, which could be true. I am not faulting them for that, although I know someone who had more damage to their car during the same time frame and got their car repaired by another shop in much less time.When they were able to give me an initial estimate, they said the repairs would take about six weeks, but they were not good at following up and I had to call them regularly to get updates. Also their automated system estimate did not align with the actual timeline. I don't see why they could not keep it updated.There were also two issues that were their fault that wasted time:1. There was a deep scratch in the paint that was caused by the wreck. We took photos of the scratch at the crash site and pointed it out them before the repairs started. When I went to pick up the car, the scratch was not fixed and caused a few days delay in getting the car back.2. When I went back the second time to get the car, I was billed one amount (deductible). I mentioned that I thought there was an additional charge, but the person taking my payment said they were not aware of that. An hour later they called me and asked for the additional payment. I was fine with paying it, but they wasted my valuable time by not getting it right the first time.Service: Body & Trim

  Rhyda Yancey
9 months ago
Received my vehicle back today, excellent job done as always. Everyone was friendly would recommend them for body work on your vehicle.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Jenny Michell
a year ago
Bentley has great people working for them. They are helpful, kind, reliable and always have a smile .

  Hot-headed Trinity
8 months ago
Was in the service center. Great service and not a long wait.

  Casey Sisco
9 months ago
Duane took great care of me!Service: Body & TrimService: Body & Trim

  Bernadette Green-Young
a year ago
Excellent service