O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  jim scott
2 months ago
,Not very good service, the owner reached out to me about my review ,I dont want to tell on a individual person, out of fairness,I have so many thousands of people who read my reviews,I have to be careful about people losing their jobs ,which I won't let that happen.As a professional delivery person to hundreds of stores ,maybe the owners of these stores may consider hiring me to visit their stores periodically to gauge atmosphere,management,etc.

  valaree jones
6 months ago
I went into the Hueytown store today to purchase some wiper blades the cashier that waited on me was a young white male he asked could he help me I said yes I wanted some wiper blades I told him the make and model he pulled it up on the computer I told him my eyes had been dilated what did he recommend so I said let s go outside to see what came on them we went back it the store he said rain-x so I had a soda so he said $85 or $86 dollars I said wait a minute let me call my mechanic and blew like he was tired of me so mechanic said you can get step down to something a little more cheaper so I said let me see something cheaper and he blew again so I said do you have a problem or an attitude I am a customer he said I came into his store I said yes I did but since you had a attitude that was alright so mechanic was still on the phone so he said you don t have to be talked to like that and told the two white ladies was standing acting like they was so busy looking at the computer are y all going to let him talk to me like that and that s when one told him to be quiet I look to be older than all three but if came your store and respected all three I should ve been respected I was the only customer in the store. He needs to be in the back not greeting customers. I will never go back to that store no more and will not recommend no one to shop there. I am very dismayed. Mrs.Jones

  Aftab jan
4 weeks ago
John is the worst guy you can ask help for, So much attitude with zero curtesy to help.

  Nancy Abbott (Freakychick)
a month ago
Great service they help me a lot

  Compton Jeff
9 months ago
The commerical manger Ms Bamagene was extremely helpful and professional with my hard to find item on a 1980 Buick Park Ave. Without her patience and commitment. I am very grateful for a people person like that. She should be 5 star when it comes to customer service.

  Hustler Divine
a year ago
They don t ever have enough staff to help anyone I will be trying autozone next idk how to take this one cause the worker was obviously lying about being alone when I could hear others in the back laughing and talking

  Marilyn Evans
10 months ago
Staff was rude and will cover themselves by trying to diss credit the customer.called for a part and told it was there, ask staff to tally up the price with a 20 percent discount with a spending of over $125. That was the stores ad,this was over the phone, this was done.I asked for the part to be on the pickup shelf. I told the staff I will be to pick the part up that day. Staff quoted me the end price of $186.99 but when I arrived the price had changed to$248. I asked for the total price tax and discount included which be a total paid of 209.99 after the return of old part. I went to other store and got the part for less. Thanks for turning me away.

  Tom Brown
a year ago
Really some of the most knowledgeable and courteous employees to help resolve issues that you may have with purchases not to mention a large selection of various Auto products.Sometimes they get a little bit on the busy side and you may have to wait but in this case it's good because they take the time to work with the customer.

  jeff french
2 years ago
Great trip. On my way to work when alternator went out on my truck, took it off & went to Oriley's and they don't got one in store . But the very helpful young woman got me a brand new one in a couple of hours. Best part is thanks to the lifetime warranty the new one didn't cost one cent. Thanks for all the help and I'll definitely be back again.

  Steven Hughes
a year ago
The absolute worst auto parts store I've ever been to. If your car breaks down, don't take it here, even for a couple of hours, because the manager will try to have you towed, call the police on you, and lie to the police.

  Margaret Dill
a year ago
Don't waste your time making an online order and expect them to try to help you figure out why it hasn't been delivered because John won't take the time to do that all he'll say is I don't know I don't see your order are you sure you ordered it..lf I place an online order and prepay for it I would like a little more service helping me figure out where my order is.

  Robert Popham
a year ago
I've been dealing with O'Reilly's for several years while working as a mechanic and wrecker driver for Park Road Wrecker Service, their parts girl"BAMA", not only pretty to look at but very good at her job. And the other employees are helpful too.

  Cain C
2 years ago
Had good experience at this store. The assistant manager's name is sabrina she is awesome she went above and beyond to make sure we left there satisfied she is very nice she seemed to know a good bit about automobiles. That is where we will go for all of our parts from now on.

  Jack Jack Jack
3 years ago
A young man named Kristophor help me find some bed liner paint a month ago and I went back last night for another part and as soon as I walked in the door he was asking how the paint worked on my sxs. It was hard to believe that he would remember me from a long time ago and was interested in the results of my project. He is always happy and excited about helping me and always knows exactly where the items I am looking for are located. I vote for Kris as employee of the year.

  Lesley Hodge
a year ago
The lady was quite helpful and even though I didn't buy a part from there they went ahead and ordered it just in case I wanted which is very nice thanks for your help

  tanja senior
8 months ago
My place to go! Customer service is good

  Deborah DeMarco
2 years ago
I had a very pleasant experience at O'Reilly. I was having a problem with the battery in my car. Kevin was so very helpful and patient. Thank you, Kevin. I really appreciate everything.

  Henry Hill
a year ago
The best auto parts store. They honor their product warranties. Very customer friendly.

  Chris Solid
2 years ago
The staff is friendly willing to help that I like going shopping there for all my automotive parts needs got to love it

  Karen Glover
5 years ago
O'Reilly is by far the best auto part store in the area. Not only do they have the parts you're looking for, there are Associates know everything. If they're in doubt they ask him on each others with experience they find the correct answer. I'll choose O'Reilly's any day

  Susan Susie Lindsey
11 months ago
Man inside really didn't want to help me he pretty much let me know he was too busy to help me

  Ivorie Crear
2 years ago
The manager [Mike] spent a lot of time socializing with one customer, but the associate Tommy was very helpful.

  Patrick Davis SR
5 months ago
Just picked up parts for the car

  Marcus Ricks
8 months ago
very knowledgable, in an out! great business

  Michelle Lee Wilkinson
a year ago
Bama always takes care of what I need and finds my hard to find parts. I will recommend going to her to all my friends

  Josh Price
3 years ago
Great folks to help u get ur vehicle on the road again. Competitive prices had everything I needed in stock. My go to parts store.

  Tammy Morton
3 years ago
These guys are great. Changed my battery for me too. I can't tell how much I appreciate that. My go to auto parts place.

  shilene cobbs
5 years ago
Mr French and his team always make me feel welcome. They also treat me with respect and as a valued customer.

  Russell Parkin
2 years ago
Very knowledgeable man by the name of Mike. I will definitely revisit this store when the need for parts arises again.

  Stevey Smith
a year ago
I did not I did not get her name yet the lady there was awesome !