Express Oil Change & Tire Engineers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kate Daniels
a month ago
Mickey and Corey took great care of us today! We got a quick oil change. They were both so pleasant to talk to. They also caught one of my tires near popping and gave a reasonably priced option to fix it. Very happen with the Grove location!

  Lea Sims
3 weeks ago
DO NOT RECOMMEND! We had our Range Rover towed to this shop Saturday, March 16th due to a coolant system failure. They called us back Monday after inspecting the vehicle and advised us that the plastic crossover on the back of the heads was bad. They also advised that the water pump and adaptor were leaking coolant as well. They recommended a replacement of the coolant manifold, water pump, thermostat, thermostat housing, crossover pipes, and 14 hoses/tubes and several seals and gaskets. The total price for this work was quoted at $3,628.79. Our warranty approved to pay $2,108.98.We called multiple times throughout the week and they stated they were working with Assurant to get the repairs approved and authorize the payment. We were not advised the payment was authorized until today, March 23rd. We picked up the vehicle today after paying $4,089.85, noticed there were black smudges throughout the drivers side interior, drove 7 minutes to return our rental car, then our vehicle gave a warning that the coolant level was low. We drove back to the business, had them inspect again to which they advised the system was losing pressure. The mechanic then stated that the bleeder screw was cracked and leaking coolant. The mechanic stated that he was surprised because he claimed the vehicle had been test driven for 5-10 miles and showed no warnings. He ordered the part but gave no time estimate to when it would be there which was a massive inconvenience considering we just turned our rental in and had to wait with our 3 small children for several hours. Thankfully there's a Chick-Fil-A nearby where we walked to kill time.He installed the bleeder screw and claimed to have taken it for a test drive. We pick the car back up, drive roughly 7 minutes home when the car started to jolt and gave a transmission fault error. When calling them back about this issue, the mechanic advised that he saw no reason the vehicle should be doing that based on the repairs that were made. We then asked if the vehicle was having any strange behaviors when shifting while he was test driving and stated that it did one time. When asked why he didn't disclose that to us when were picking up the vehicle, he state "I don't have an answer for that". At this point, we've decided to have the vehicle towed to Land Rover of Birmingham to further diagnose the issues.Since we've been home, we've been through our invoice and claim authorization from Assurant and notice multiple discrepancies resulting in us being overcharged.

  Meghan Ryan
2 weeks ago
Quick and efficient oil change and very helpful updates about my car and maintenance for now and later. Mickey took care of me today, and all the guys here do a great job every time I come!

  Paulie Miller
2 weeks ago
I come here for my regular "stuff." They are always super friendly and there's never much of a wait. Today I got Mickey and Kam. Kam was still in training. He was polite and informative. Mickey(manager) was kind and seems like a great teacher!

  rezi ubogu
3 months ago
Mickey and Jack were a pleasure! So glad that I stopped by for my oil change. The experience was great and very entertaining!

  Alisha Carlton
a month ago
Doug and Jack were both so helpful and kind. Jack answered all my questions over the phone, while Doug offered helpful advice regarding maintenence. I just needed new wiper blades but the customer service was outstanding. Would definitely be having my future services done at The Grove location! Thank you Jack and Doug!

  Victoria Graves
a month ago
Great service! Mickey and Jack both helped me during my time here. Mickey did a great job explaining everything to me and everything was done in a timely, professional, and helpful manner. Thank you! I will definitely come back.

  Julie Flores
2 days ago
I always have a wonderful experience every time I am here. Mickey and Jack are great and I had them today but the whole crew is fantastic!!! Highly recommend!! 10/10

  Victoria Chanco
3 months ago
I was long overdue for an oil change. My car is finicky and I was having an issue with the service lights. Mickey was extremely helpful. Especially when my key fob stopped working! Mickey was patient, kind, and attentive to the issues I was having. Seth stepped in and helped fix the problem. Thank you to Mickey and Seth for your assistance! They really went above and beyond. Both gentlemen were wonderful and I highly suggest servicing your car here!

  Amelia Wittig
2 weeks ago
Great services! Mickey and Jack helped me today and they did a great job. I ve been coming to this location for years and I ve always had a great experience!

  Carrey Knox
a month ago
Mr. Ken was very polite, professional and courteous. People like him are such assets to company's like this and should be recognized for their hard work and other contributions. He exemplifies what the face of a reputable company should be... Thank you, Mr Ken, for such exceptional service today

  Molly Pasara
4 days ago
Patez was very knowledgeable and explained all services rendered and recommended. Mickey made sure to check on me and ensure the experience was a positive one. Which it was!!

  Alex Silvera
a month ago
Mr. Mickey was kind and polite. Very thorough in his explanations of what I needed. He made sure to make me aware of all prices and considerations that were needed for my vehicle.

  Lori Perri
a month ago
Mickey was awesome. Explaining everything very clearly. This was the best experience I've ever had at any oil change business location. I will not go anywhere else from this point on.

  Charity Mooneyham
a month ago
I got my oil changed today. Mickey and Jack were awesome! They talked to me about what all they were doing. Gave me great advice/quote on tires. Really recommend Express Oil at the Grove in Hoover!

  Holly Laney
2 months ago
Taking my husband s car for an oil change had its challenges, but Mickey was patient and kind-walking me through how to operate the controls!! This is not my first time at this Express Oil Change and it won t be my last! They are always so nice and helpful!!

  LaChundra Bray
a week ago
Mickey was very attentive, and he provided great explanations of what was happening. He also was able to advise me of my tires needing to be replaced.

  Renetta Hill
2 weeks ago
Got my oil change in a quick speedy manner. Mickey was professional, friendly and knowledgeable about my vehicle. I will be returning.

  shane harrell
2 months ago
I Usually have good service here, but this time was different. The manager was working on my truck and after he filled the oil he asked me to start the engine. I asked if the oil filter had been changed because I knew it had not been. He said absolutely. I said that my filter is on the top side of my engine. He said the technician had changed it below. He then asked a coworker about it and they informed him it was on top. He did replace it. He did not check my tire pressure, or any of my lights or signals nor did he clean the windshield. Maybe it was just an off day.

  Recruitment
a month ago
Mickey, the Assistant Manager, serviced my vehicle at this location and did an outstanding job! He was friendly, thorough, and made sure I understood what he was doing at all times.

  Cindy Anderson
2 weeks ago
After a rotate and balance, all 4 tires were flat when I got up the next morning. I asked them to replace the valve stems but "Jack" said they didn't need it. He indicated that my problem was the air indicator caps I put on the stems. However, leakage was detected both with and without caps.Needless to say that after using Tire Engineers for 20 hrs, I will NOT be going back.

  Nicole Howell
4 months ago
I came here after my car s dealership refused to touch my car because it burns oil (known problem), but they refused to do the extended warranty because it was a known problem. Everyone at Express Oil, but especially Doug was beyond kind, helpful, and gracious with me as they got me taken care of until I can get a new vehicle. Doug made me feel safe and comforted and didn t treat me as if I didn t know anything about my car. Truly the best experience at an oil change place (where I typically dread coming).

  Sarah Davison
2 weeks ago
Great place! Super quick! Mickey the assistant manager and Cam were very courteous and helpful!

  Alyssa Roach
3 months ago
Mickey and his team were extremely knowledgeable and efficient when working on my car. I was in a last minute bind and they were able to get me in and out of the parking lot in no time! Thank you Mickey and the guys at Express!

  Mark Madion
11 months ago
We moved to the hoover area 2 years ago I m very fussy about who works on my cars. Mike at Express was recommended as the go to guy for all my Corvette questions. Mike has done all my oil changes and answered all my questions on my C7 Corvette and now on my C8. He knows more about my vehicles than I do.All the staff is extremely knowledgable and very friendly. Since moving here he has performed maintenance in both my Corvettes and on our daily driver. Great team. I highly recommend themServices: Vehicle Inspection, Auto maintenance

  Thomas Keys
2 months ago
Maybe they re gettin a lil cocky by all these good reviews. My car started smoking around the front hood area just 2 days after I had it towed in for repair. They took almost a week inspecting my vehicle and claimed nothing was wrong. I just had it towed AGAIN. This time it will go somewhere else who caresEDIT: yea I know you re an automated response and not the owner. regardless, I tried to respond with the link provided and I have no idea if you received the message. Guess I ll have to call your shop on Monday

  Felipe Sanchez
2 months ago
The workers overlook patrons as if they do not care to provide service to everyone. They discriminate and fail to do the job and provide the service that customers pay for. If you don t keep track of how your vehicle performs before you take it there for service and check behind them to ensure they actually did the work to your vehicle, you may have to revisit the store and prove to them that they actually did not do the work they led you to believe they did. Thats what happened to my family and the vehicle that was taken. Its horrible! I rate them a 1/5. They re not doing good business over there at the grove location.

  Aquita Thomas
5 months ago
Doug was phenomenal! He was very attentive and answered all my questions. Joel provided a quick and painless service and helped with all recommendations! I ll certainly come back. Phenomenal team!Service: Oil changeService: Oil change

  Philip
2 weeks ago
Absolutely fantastic, great service and a fantastic crew. Doug Pike was so kind and insightful about teaching me about my car. Wonderful experience.

  Breyone Halliday
2 months ago
Mickey was great of course he found things that I didn t come to get for me to get but he sold me lol . He is really good at his job I will be back to see him thank you Mickey good customer service