Chevrolet Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Misty Brogdon
4 weeks ago
They came and got my my car at my workplace and returned it to me within just a few hours. They included a complimentary wash. Very friendly and courteous. Highly recommended and very pleased with the service I received.

  Daniel Ghaleb
3 months ago
I go to Guntersville Chevrolet anytime I need service for my ZR2 even though I live 45 miles away because of the service departments exceptional service and efficiency. If you have a Chevy and need very reliable, friendly, thorough and efficient service you will not be disappointed!!

  Joan Combs
6 days ago
Everyone was very friendly took great care of my car Thank You Guntersville Chevrolet

  eddie owen
5 months ago
Needed parts. The men had no clue of what I wanted. I let them see the parts on the Internet, and the still were clueless. I bought from Amazon. If the line workers are this"talented", maybe they will stay on strike. I WAS ASKING FOR OEM GM FACTORY PARTS, NOT AFTERMARKET.

  Monica Biddix
2 months ago
Friendly service and even offered coffee and water if I needed it. Kept us up to date on why it was taking so long

  D Beck
3 months ago
Always Outstanding!! Each person at this dealership goes above and beyond to be professional and refreshingly kind. I appreciate how easy and pleasant that my car service has become since becoming a customer of the Guntersville Chevrolet dealership.Service: Auto maintenanceService: Auto maintenance

  Kristie McElrath
7 months ago
As far as actual "service"...I guess it was ok. Not the employees' fault that I am having issues out of a brand new 2023 Equinox. Before it even hit 2000 miles it stalled on me in the middle of HWY 77. Luckily, I was able to coast into the turning lane before getting hit. Engine light came on and it showed a warning message that the engine had lost power. The code it showed on the computer at the dealership on 8/17 was that it had an "Engine Misfire." There is ABSOLUTELY NO REASON a brand-new car should have done this if nothing is wrong with it. But since the dealership cannot "pinpoint" why it did it, GM doesn't want to own up to it and buy back or replace this car. The service manager kept my car from Thursday to Saturday, thus putting over 200 miles on it by driving it back and forth to his home in Huntsville, to see if it would "duplicate" the issue. And since it didn't happen while he had the car, GM says it doesn't "meet criteria for a buy back from GM". After speaking to several people, this should have never even been an option, but at the time, it was the only option given, besides me just "driving the car to see if it happens again." I am sure they have machines they could have hooked my car up to and run the appropriate tests.I have since filed a complaint with the BBB Auto Line. This is unacceptable. I will NEVER do business with GM or purchase another GM vehicle, nor will any of my family.

  Christy cagle
5 months ago
Super easy to deal with and very helpful staff. Very clean and professional. Easy to call and set up appointments as needed

  J S
10 months ago
Drove an hour to get in for an oil change on a Saturday and left with my gas tank door not closing for some reason. Was perfectly fine when I arrived and filled up prior to pulling into the lot and now it is loose and not securing properly and comes open when driving. This is the second time I have used a Chevrolet service department and left with something on my truck being damaged that made no sense at all based on the the service performed. To add to the frustration, this occurred on the heals of just having to replace the transmission on a 4 year old truck which is now subject to a class action lawsuit for same. Thanks Chevy

  Travis Grayson
10 months ago
I was not very happy with my experience at Guntersville Chevrolet due to some problems with honoring my online appointment time and being charged almost double the advertised price for an oil change & tire rotation. After I expressed my displeasure, I was contacted by the Customer Service Manager who apologized for the mistakes that were made and rectified the situation to my satisfaction. I appreciate the effort to regain my confidence and make restitution for the pricing discrepancy. This gesture restored my faith in the business and reassured me that customer satisfaction is a top priority at this dealership.UPDATE: I had a much better experience on my next couple of service visits. Everything went smoothly and I am completely satisfied with the level of service that I received.Services: Vehicle Inspection, Oil change

  Terina Lemons
4 months ago
The service department was real friendly and was in and out within 30 minutes.

  Scotty N
3 months ago
excellent service team ! friendly sales staff, great management !

  MC GOMEZ
3 months ago
Great service works with me and answers all my questions.

  duke spain
a year ago
I brought my truck in for a coolant leak on a rollback. After a few days I received a call that I needed a transmission. I question how come I went from a coolant leak to needing a transmission. And they advise me that's what it was diagnosed. I come in on a Saturday. I asked them to appraise my truck. That I was not going to trade with them on the truck. I was going to make a decision. Whether to fix it or not. Based on the value. In comparison to a $6400 transmission replacement.They looked at my truck immediately. I waited 45 minutes with no response. I left. I come in Monday and ask for the service manager to call me. I have not received a call from the service manager as of yet. That Monday I received a call from the appraisal department. They apologized about not getting back with me on Saturday. That they had forgot about me because they was not interested in trading with me. After I advise them when I come in there to start with that I wasn't interested in trading. I called the service department back. And let them know that I was going to get a second opinion. They ask me if I would leave it and let a another technician look at it. I received a call later that it was a coolant hose at the cost of approximately $500. Not a transmission at 6,400. I let them do the coolant hose. I have not had problems with my truck since. I have had great experience prior to this. Not sure what went wrong..Service: Auto water leak repair

  David r (Mr. Rogers)
a year ago
Took my truck in for the first service, the service desk and people were amazing and helpful. They even took me to pickup a rental instead of walking over to Enterprise. Picked my truck up a few days later and they didn't even charge me to fix a tire with a nail. Service was amazing until I noticed the rim damaged. Jessica tried to say they have contactless tire removal, but the truck is 6 months old. She offered to fix it, but can't afford to leave it all day or two because I need a vehicle. Wish they would offer a loaner or take me back to my house. Will decide if I will return for future service.Services: Tires, Oil change

  Darrell Flores
5 months ago
Excellent customer service. Kevin takes care of all my truck maintenance.Services: Tires, Wheel alignment, Brakes, Auto maintenance, Auto brake replacement, Oil changeServices: Tires, Wheel alignment, Brakes, Auto maintenance, Auto brake replacement, Oil change

  Mike Sandefer
10 months ago
Great service. Appointment time honored and all follow up the next day. Great folks to deal withThanksService: Auto maintenanceService: Auto maintenance

  John Jacobs, III
a year ago
I found Kevin and Jonathan to be open and honest about my vehicle and its needs. They provided excellent customer service and top notch workmanship. I would highly recommend this dealership for mechanical service or purchase of your next vehicle.Services: Auto battery replacement, Auto water leak repair, Steering & suspension replacement, Auto engine diagnostic, Wheel alignment, Auto maintenance, Oil changeServices: Auto battery replacement, Auto water leak repair, Steering & suspension replacement, Auto engine diagnostic, Wheel alignment, Auto maintenance, Oil change

  david sims
a year ago
Guntersville Chevrolet got me in an hour after I called them and took care of it that day after I had tried to take it to my local Chevrolet in Arab, Joe V Clayton. Guntersville was great and treated me like family instead of telling me they were booked for 3 weeks like Joe V Clayton.Services: Auto water leak repair, Auto engine diagnostic, Vehicle InspectionServices: Auto water leak repair, Auto engine diagnostic, Vehicle Inspection

  Doyle Crabtree
2 months ago
they done a wonderful job on changing my oil and the nicest serviceServices: Auto glass repair, Auto side window replacementServices: Auto glass repair, Auto side window replacement

  Roger Allcorn
10 months ago
The dealership repaired a piece of trim in my 2023 corvette and did an excellent job. I would highly recommend this dealer for service or if you are considering an auto purchase.Service: Auto body & trim repairService: Auto body & trim repair

  Tony Bass
9 months ago
Easy to get an appointment, they got us in and out in no time! Fair price,good communication and friendly service writers Services: Auto A/C recharge, A/C installation & repair, Air conditioningServices: Auto A/C recharge, A/C installation & repair, Air conditioning

  David Pearce
a year ago
I just went to the service department, they were nice, and helpful. The dealership is really nice but just trying to get an older vehicle programmed, not looking to trade or buy anything. The people in Service were really awesome. The man offered to pick me up some breakfast when he went since I was waiting on my vehicle.

  Elaine Rutherford
2 years ago
My service advisor Amy was attentive to my service needs. After the service technician ran a battery check it was noted I needed a new battery and was replaced and I was back on the road in a very short time. The service department has always been the best with the knowledge and friendly advisors and technicians to repair my vehicles in the past and also for any other need I may need. Keep up the good work!Service: Battery

  Deborah Hufstetler
10 months ago
Another dealership closer to where the car broke down could not even be bothered to check the car for another month or two. Guntersville accepted the car when I arranged to get it towed there. They fixed it twice and I had it back less than 10 days. The other dealership had it 23 days and told me they had cars waiting for 3 or 4 months. The staff at Guntersville were kind and understanding. I've always been treated well, even when towing two young granddaughters.Services: General repairs & maintenance, Tire rotations, Oil change

  Jessie Pierce
a year ago
Went in for oil change and for them to look at fixing another problem. They acted like they didn't care about that other problem and didn't even look at it or give me any information on it. I've been getting my service done there since 2010 and quality of service has been going down hill over the last servel months. Will not be going back to them.Service: Oil change

  Jamie Mckee
2 years ago
I had an appointment set up for my first oil change. Even though they were very busy, I was out within 30 minutes. The people were very courteous. I will definitely be using them for future maintenance.Service: Oil changeService: Oil change

  Danny Bannister
2 years ago
Bought used car 2019 Buick enclave love the car and the deal I got. Really great people very friendly. I want to thank the manager for giving me a great price for the running boards they installed. Thanks Danny Bannister

  Dennis Reeves
8 months ago
Drove in after a doctors appointment and asked for oil change and tire rotation. I was taken right in and service was completed in a timely matter and I was on the road again. Service was pass due time wise but still within mileage limit.Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Chuck Williamson
a year ago
The new Service Team members are so awesome!!! Now, when I bring in my vehicles for service I can walk way not worry about if it was done or not They are doing gold standard of care for their customers Services: Auto engine diagnostic, Oil changeServices: Auto engine diagnostic, Oil change