Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Alexia Cole
9 months ago
I took my car here for them to look at my AC, because it had stopped working. I was told there was a huge leak in my air compressor, and the estimate they gave me was $1,140. I am not from Florence, so I took it to an auto shop back in my hometown. They checked it out and said my air compressor was completely fine, it was my air compressor clutch that had fallen off. My hometown auto shop repaired my AC for $450. They also didn t try to charge me over $100 an hour for labor, which is ridiculous. I chose not to proceed with Auto Doc, because I have never been there. I know that my hometown auto shop has honest, reliable mechanics. I don t appreciate being lied to. It seems like Auto Doc is only trying to get your money. I won t be back!!The only reason I gave two stars is because the lady behind the counter was extremely sweet!
Lynn Wray Dillard (Alabama Creeks)
5 years ago
Bill Dockery, a former NASCAR pit crewman, manages the best auto service shop in the Shoals. His knowledge and mechanical intelligence coupled with unquestionable integrity make Auto Doc an easy choice for servicing your vehicle. Very fair prices and quick turnaround are a plus. His staff is professional and friendly. Call ahead for an appointment, Auto Doc is a busy place and that should tell you something.
Michael Gray
7 months ago
I took my truck in to have an air conditioner repaired and I told them to do whatever it took to make it right. They quoted me $1100 so I reluctantly told them to go ahead and do it. I get it back pretty quick but drove maybe 3 miles down the road and was sitting at a red light when all of a sudden freon started spraying out from under the hood. The next day I took it back and the owner blamed it on the age of the truck but they got it working but not to my liking... It had a 2 year warranty on it so after about 6 months when it warmed back up after winter it stopped working again and now it has stopped working again. I will never be back again!!!!
Jared Wallin
9 months ago
I called on a Thursday, they quoted me a repair $500 cheaper than the Honda dealership, I dropped it off Monday morning and had it back by lunch time. Fantastic, friendly service. I will go to them for all future repairs on my vehicle!
Sarah Edmonds
a year ago
Auto Doc always does a wonderful job on my Fiat, and they don t tell me to take it to a Fiat dealership like Express does, which I truly appreciate. The dealership keeps my car for months at a time, charges astronomical prices, and often breaks things while fixing others without owning up to it. The people here at Auto Doc are so honest and kind, and they ll tell me exactly what I need even if it doesn t benefit their business. They also service my dad s company cars, and have always been reliable. Highly recommend.
Mark Wells
5 months ago
One of two of the best mechanics in town. Not only incredibly knowledgable, but also extremely honest and full of integrity.
Lisa Hall
7 months ago
They did an excellent job fixing my car,I will definitely use them again, very nice people
Tonya Hawkins
2 years ago
Let me start by saying the young lady behind the counter was very professional and nice. Now, that being said the mechanic that took 3 minutes out of his day to replace a fuse was very rude and I will never take my vehicle here again. Having employees like him is how you lose customers and earn a bad reputation. My husband brought my car here and had a new horn put on. It worked for 2 days and blew the fuse, not the shops fault it was the fuse that came with it. I came in on Monday and made an appointment for Thursday to have it checked out. We waited because surprise not everyone can leave their vehicle. I had my 12 year old grandson with me as well. Literally the mechanic walked out put in a bigger fuse and walked in knowing it was my car because we were the only ones in there. The young lady behind the counter ask if he checked it and if it was going to keep blowing fuses could he hook my old horn back up. VERY hatefully said no I'm to busy and I replace the fuse and walked out. That's how appreciated our business was. She gave me my keys and said they're busier than I thought they'd be. If it stops working just bring it back next week. I don't think I will.
Joshua Miles
2 years ago
Auto Doc are good people who know exactly how to run their professional garage while taking care of the mechanical issues of your car. They have integrity and skill and are not high pressure in their recommendations.Over the years I've used their services on a variety of cars including hybrid. I've never had a complaint or an issue.Use Auto Doc with confidence!
Annakah Jones
2 years ago
They are amazing! I dropped off my car when they were short staffed but the girl working in the office was friendly and helpful and kept me up to date about their progress. I will definitely bring my car here in the future just because of how great the girl at the desk was!
Joe Crowhurst
a year ago
Auto Doc truly serves their customers like they are related. Their ethos is quality and customers first with a heavy dose of great value on the side! My family needed work done on a Toyota Highlander and Auto Doc pricing is more than competitive, it makes them the only correct choice. They replaced a radiator with OEM parts in an hour and a half. They also replaced a starter close to the same time for half of what the local dealer estimated and hundreds less than the Huntsville dealer.Please use Auto Doc if your child is at school in Florence. They treat them like family. Please use them for your cars if you live in the areaThank you Auto Doc
Rocky Phillips
4 years ago
Great results. They are a Christian company which is always a plus. They have reasonable prices and get the job done in a timely manner. They aren't afraid to tackle any job and deliver quality work with a great attitude. We will definitely be using them again
Jerry Garcia
2 years ago
After a horrible experience with the so-called "mechanics" at Meineke, I was in complete disarray. I was skeptical of every shop after that experience. I reached out to Auto Doc and was met with candor and professionalism. The mechanics properly diagnosed the necessary repairs my car needed, all at a reasonable price. If you're on the line, looking for an open and honest mechanic, then look no further. Auto Doc is the place!
Shaun Knight
4 years ago
Great Experience. My son just started college near here and need some work done on his truck. I live south of Birmingham. They were very friendly and helpful through the phone calls and keeping me informed of the progress. This will be our go to mechanics in North Alabama!!
Dekoven
2 years ago
In July i took my vehicle to auto doc to have my air conditioner looked at. On July 6th I went to pick my vehicle up and Bill Dockery informed me that he was backing up a city truck and hit my truck with it. He told me that he would pay me for the damages of my vehicle assured me we would get things worked out. So no big deal right? It is now November and even with being provided the estimates and personally speaking with the repair shop they still have not paid me for the damages. Today i will be filing a lawsuit because that seems to be the only way i will get something other than an excuse of why my they will not pay me for the damages. This company is very unprofessional and has absolutely no integrity. I will NEVER be back for services.Service: A/C installation & repair
Crystal Lovell
6 years ago
My car stopped in the middle of rush hour traffic. Had it towed to Auto Doc, got a call the next morning, great price and great service. They fixed my car in one day. I will always recommend then and have, to anyone.
Keith Hall
a year ago
Excellent and prompt repair of my starter. Originally took it to the Dodge dealership....big mistake. I got my car fixed for half the price at Auto Doc! Thanks Again
Bobby Carey
2 years ago
Let me start by saying I have done mechanic work myself on older vehicles so I know just enough to get me in trouble lol. These WONDERFUL people did some work in January on my daughter's car. They replaced coils, plugs and valve cover gasket. Come July when one of the coils went bad, on a Friday in July and I was out of town on vacation and she is in town pregnant and with a two year old daughter Friday mind you and they work a short day. Not only did they go above and beyond to get her worked in , she was in and out with brand new coil in under an hours time but they also warranted the part and labor. This ladies and gentlemen IS very hard to find this day in time. They have my business from here on out. EXCELLENT people from customer service to the mechanic work. TOP SHELF business here. Thanks again for all yall do.Bobby CareyServices: General repairs & maintenance, Auto engine diagnostic, Engine repair
James Dubuisson
5 years ago
They have always done a great job with my vehicles. Whether it was tire issues, battery issues, or a simple oil change, they are honest and upfront with everything they do. Great people and great location!
Eric Lyon
3 years ago
Honest and reliable service, and at very reasonable prices. One of the only places around where I trust their judgement completely. Great people!Services: Steering & suspension repair, General repairs & maintenance, Air conditioning, Oil changeServices: Steering & suspension repair, General repairs & maintenance, Air conditioning, Oil change
Branon Rudolph el
5 years ago
Great job guys,great customer service.they take time to explain to u what's wrong with your car.they dont fabricate problems just to make money.i actually felt that they cared about my car being fixed properly
Natalie White
4 years ago
Really nice people, clean waiting room charged me what they promised. The diagnostic machine they use is top of the line, and eased my mind, I thought it was going to be something worse.
Nick Armor
3 years ago
Incredibly knowledgeable, very helpful and efficient, and very reasonable on parts and labor! Bill and Michelle are great people and they lead a great crew!
John Whaley
5 years ago
A great place to get service for your all of your vehicles needs. The Dockerys are good people and will treat you like family...maybe even better!
Garrett Dockery
6 years ago
Nice Christan owned business they try to get the cars out the same day if possible and there not far from downtown so you can grab a bite to eat
Lawson Railway
5 years ago
This the only mechanic ill let work on my vehicles they are very friendly,trustworthy and will help anyone when they need it tha most God bless this business
M McDaniel
a year ago
Definitely recommend, you get the vibes they care. Expensive but they do care!
wes dixon
6 years ago
This review is to correct my review from 7 months ago where I accidentally hit 1 star instead of 5. Bill and the Auto Doc family has been taking care of my families auto repair needs for over 15 years and they have always exceeded my expectations
Jacob Dejardin
4 years ago
Great and quick service. Very reasonable labor and communication was excellent. Highly recommend.
Dan Williams
6 months ago
These guys know what they're doing!