Enterprise Rent-A-Car

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lindsey Campbell
4 months ago
We reserved a rental weeks ago. My husband went to pick it up and they said they didn t have anything available.

  Crystal Gatlin
a year ago
I made a reservation for a truck. My car was being repaired, I needed to take my child to a drs appointment and since I was renting a truck, my husband took off work to use the bed of the truck to haul and things we needed. I live 45 minutes from this location. We arrived early for my scheduled pickup @ 8:30 am to be sure to give plenty of time. The clerk didn't arrive until 9. A truck was not available to rent, she didn't know what she would have available, I'd have to wait even longer for her to even look. I was the first of 4 people waiting to be taken care of. The entire experience was completely unprofessional. I do not recommend using this location. Upon reading others reviews and speaking to others, all of this is normal for this location. If you have other options for a rental, go there!

  Bob Linton
a year ago
Had a car scheduled to rent two weeks before pick up, we live in Cadiz Kentucky and was coming to Eufaula to fish in a bass fishing tournament, our wives came with us and needed a vehicle to get around in for three days while we were in the tournament, went to pick up the car at the scheduled time and no car was available. We came here to enjoy vacation and now they are stuck in a rental home while we are gone all day fishing. Very unprofessional

  L Erkins
2 years ago
When it comes to renting a vehicle Enterprise Rent -A-Car of Eufaula is the go to place! They have late model vehicles from compact to SUVs and they keep their vehicles clean.The only thing IS if you do not reserve well in advance the inventory may be very limited or totally unavailable and sometimes even if you do have a reservation there may be some waiting time due to that very limited inventory and waiting for vehicles to be returned.Something they may not tell you when making reservations online or through the 800 service is that there is a 300 dollars deposit fee ALONG with the daily rates and insurance ( if you choose theirs) that has to be paid upfront. However, upon the return of the vehicle the $300 deposit is returned to your account within a few days. Also make sure you have a debit card or checking account because they don't accept cash. They really try to work with you so that you leave satisfied. I would recommend this company to anyone.

  Brian Lee
3 years ago
Enterprise rent a car as a whole needs to do a much better job on their website making clear their policy regarding debit cards, and PayPal vs. "bank issued" cards. Had big plans ruined because of this issue. Spoke to the guy at this location on the phone, he said I was good to go, and to come on, only to get there and find out he wouldn't take my card.

  Natalia Barreto
4 years ago
Incompetent staff. Gave our car away when we had a reservation, and we had to drive 45 mins out of our way to get a car. Said we would get a discount, but when we arrived at the new branch they basically said it wasn t their problem. Thanks Ariel at the front desk for a terrible experience.

  Barry Carter
a year ago
Rented a truck for work. The girl at Enterprise was not very friendly. No personality at all. While I was walking the rental looking for scratches and dents, she was rushing and told me she had already done it. She rushed me to sign the paperwork with very little explanation of what I was signing .

  Kimberly Austin
2 years ago
Car reserved for 8:30 - arrived at 9, had to wait until 9:51 before car ready.Clerk did discount 10% for delay. Paid $25 for insurance though.$300.00 CHARGE remained on card - not a HOLD

  Danielle Miles
5 years ago
We had an emergent situation and needed a car quickly. Jeff helped us with no hesitations and the sense of urgency that matched ours. I recommend them to everyone!!

  Landon Acriche
4 years ago
Ariel was a pleasure to work with, and helped us get out of a bind! She was friendly, clearly a good manager of the location, and prioritized customer service!! Definitely recommend working with her!

  Loretta Thomas
a year ago
I rent from Enterprise - Eufaula, AL often.. Great vehicles and efficient service. Owens is amazing as far as customer service. Always a great experience! Thanks guys

  Maxwells SilverHammer
4 years ago
I came to the Eufaula location to rent a vehicle. Aerial made the experience incredibly easy!!! She was extremely helpful and had a very welcoming personality. I will definitely continue using enterprise for all my rental needs!-Taylor McIntyre

  Angela Cosby
2 years ago
Don't go here very very unprofessional. Reserved a car drove over an hour to pick it up all to find out they did not even have the car even after I stressed the fact that I did not want to make the drive for nothing no class at all.

  Emily Jenkins
4 years ago
Being in Insurance sales, we often need reliable places to refer our customers. This location goes above and beyond for our customers every time. 10/10 would recommend!

  Richard C
2 years ago
It was just hard to get a rental, and harder to get one more suitable to my 6' 2" frame at 235 lbs. Wasn't the most pleasant transaction.

  Donna Davis
4 years ago
The customer service is awesome at the Eufaula location! Jim Hammer went above and beyond to help us get a vehicle last minute on the Friday before Labor day.

  herbert brooks
4 years ago
Ariel was very professional and proven that customer service has improved. The 2019 Nissan Sentra was well taken care of. Thanks for the service!!!

  Cornelia Alexander
a year ago
Price was reasonable.Courteous serviceNot happy with the vehicle I wanted a SUV. Had to substitute for a Camry.

  T-Rex Crawford
2 years ago
Thanks to Dallas for making my rental experience smooth and speedy. Enterprise is lucky to have her.

  Chell
a year ago
Confirmed vehicles booked online are not available. Manager waits until last minute to notify that vehicles are not available to rent. Manager stated information online is not correct. Enterprise in Eufaula is not a dependable company.

  Anthony Spann
4 years ago
The young lady was very professional and I just like to thank her for taking the time out to explain things to me regarding my rental experience.

  Larry Wood
6 years ago
Very pleased with the service I received this morning. The Lady was very polite and helpful in all ways.

  Everett Armstrong
3 years ago
Very personally attentative to giving u what u ask for as well as accomadating and providing you information that you may need to know without even asking.. quick to resolve any discrepancies u may encounter .

  S W
4 years ago
I've never had to give a utility bill or pay stubs to rent a car. They hold $200 in addition to the rental charges. Scam.

  Izora McElroy
a year ago
Very good experience the sale person at front desk was very professional

  Jeanette Porter
6 years ago
My experience was very good, the young lady that waited on me very knowledgeable and helped me a lot.

  Anna Shepard
3 years ago
Worst experience renting a car ever. They have no respect for your privacy or personal information. I'll walk before I ever use this enterprise again!

  Beverly Roper
4 years ago
WILL NOT RENT TO MILITARY UNLESS THEIR 25 YEARS OLD!!!!SOME TIMES AGE SHOULDN'T MATTER. THEY ARE 18 YEARS OLD, OLD ENOUGH TO SERVE OUR COUNTRY BUT TOO YOUNG TO RENT A CAR!!!! NOT A FAN!!!

  Ken Royal
4 years ago
In the Eufaula Alabama business the staff was very rude (the lady that works there) not at all helpful or sympathetic I'd just been in a wreck not my fault.

  Tamie Hasty
4 years ago
Jim was very helpful when we needed to switch out for another vehicle. Thanks for your help!