Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Dixie Sly
3 years ago
We felt like the mechanics at Promaster did a fair and honest job making the repairs on our truck. When we still had an issue with our engine we were able to take our truck back and they worked hard to make things right. Yes, we'll be doing business with them again in the future.
Misty Lewis
7 months ago
0/10. Imagine someone stealing your vehicle because you break up with their daughter! This is what they do. BEWARE!!! When this said person broke up with their daughter they mailed a letter to take possession of his vehicle for storage fee of 4000$+ not being paid when he only asked them to check it out while they were together once he broke it off they would not respond to give the vehicle back and took possession. If someone could do that to a person they are scum of the earth.
Brian Boylston
2 years ago
I don t know who these other people are that gave 5 star ratings, but I took my diesel truck to this company and it sat for a month and a half without them touching it, customer service sucked. I could never get a straight answer other than they were waiting for their code guy to read a code and they weren t sure when he would. I had put two new batteries in my truck prior to dropping it off and they were completely dead from sitting in their yard! If you need your truck worked on, DO NOT GO HERE!!
J Parish
a year ago
Two mouths ago I would have given this company a 5 star rating. I had used them several times over the years and they were great, but not this time. I took my F350 to them on 22 July, to have them repair 3 things, they found one more item which was good, and all this was nothing major. During this time they only called once, I had to call to check it it was ready. 2 Sep I call and learned Yes it is ready except for the AC (can t find part) so ok I will do with out the AC. Told them I would be right over. I get there and learn they chat an extra 3.5% to use debt. Well I didn t have $2300 cash on me so cash was not an option. Then they tell me they broke the radio knob, then I noticed the rear rims had deep gauge in it, then I hear something as I drive down the road and notice the dash is not completely installed.BTW, they put the dash in right before I got there, needless to say it was not ready. If they would have told me on the phone it was not ready, I would have been disappointed, but I would have said ok, call me when it was ready . As it is, I have a messed radio, dash not properly installed, and out an extra 80 dollars . Not the way to fun a business.Services: Transmission, Auto engine diagnostic, Air conditioning
Ken D
7 years ago
These folks are amazing and truly know their craft! They are busy, backlogged, but are worth the wait. I highly recommend these folks who want to deal with honest people who will take care of you and stand by their work. I've had multiple cars there for several things and I'm always happy when I leave knowing it's been done right.
Tim Adams
3 years ago
Very poor service, never called, I had to call or go to the shop for any updates. They kept my truck for 6 weeks. When they put the new head back on my truck, they dropped a piece of metal on top of a piston. I had to pay for that mistake and I can prove that, even though they said I didn't. I wouldn't take my lawn mower there to be fixed.Service: Auto engine diagnostic
Lucy Rydel
3 years ago
Pro Master Automotive says it all! They listen, understand, do only what is necessary and do it right. Very friendly and knowledgable. Don't take their kindness for weakness; they won't take advantage of customers but won't be taken advantage of. Great working relationship!
Wrangler
6 years ago
I would like to say thank you to Matt and Danny.They really helped me out of a bind and earned a friend for life.People can make or break a business and these guys seem to really love what they do.Why else would you stay late to help someone you barely know.Thanks Matt the results are amazing.
Moose
8 years ago
Called about getting catch cans installed on my 04 Cobra. I called them three times asking them for a estimate. The guy never called me back with the estimate. Apparently they don't need business very bad. Guess I'll be taking my money elsewhere. It's their loss, not mine!
Larry Smith
4 years ago
They overpriced parts that were needed. Charged me an exorbitant amount for labor. They performed & charged me for un asked work & parts like oil and fluid changes. They even charged me parts & labor for a part that they broke. I had to take my vehicle to another shop to finish & repair the work they should have done. I would not recommend anyone spending their money here. There are much better repair shops in the area.
mark johns
2 years ago
Great place! Great customer service and I highly recommend you taking your Disel truck to them. They got my Dodge Ram 2500 Disel hooked up. I greatly appreciate the service and hospitality!
Jc Gough
3 years ago
This place is very rude real disrespectful. Will not return your call had to go out there I paid them up front then they waited three or four weeks before they started on my truck took four to five months roughly change parts .without asking me when they broke them and charge me for them and charge me to put them on the stuff they installed on my truck injectors injector pump and fuel pump less than 5,000 mi went out again had to pay another place and the place told me there was very bad service done to my truck and that time I went out to check on my truck and they would tell me if you don't like to wait you can get your truck. did not try to make anything right when I called and told them my truck went out again it was under warranty they said it was under warranty and then call me back and said it was out of warranty this place from lie and disrespect you from office to mechanics
Carla
7 years ago
Great people! They take pride in their work. They drove 10 hours (one way) to retrieve a truck from Virginia that they had worked on. Pro Master goes above and beyond!
Laura Ivey Wood
3 years ago
They are very professional, good qualityWork Kaylee is very professional and pleasant to work with. Mr. Matt the owner is a nice man to deal with.
Alexis Hill
3 years ago
The experience was great. They were very patient and professional. I will definitely refer them to as many people as i can.
mike mccarthy
3 years ago
Outstanding service. They're able to take on projects others won't. I'm a repeat customer and will continue to use Pro Master.
Crystal Medina
3 years ago
They were terrible. Took almost 2 weeks to get my car fixed. They are rude and never answer the phone.Service: ElectricalService: Electrical
Matthew Cousins
3 years ago
Professional and honest. I own two diesel trucks, and this will be my go to shop for all my maintenance
Matt Brown
8 years ago
Awesome work by Matt and his team. Very knowledgeable on Ford diesel trucks.
Jennifer Gough
4 years ago
Not Friendly at all NOT JUST THAT IT TOOK 3 MONTHS FOR US TO GET OUR VEHICLE BACK .BUT MOST OF NOT FRIENDLY AT ALL
Sean Allen
4 years ago
Great bunch of people. Helped with all the questions I had and got us fixed up right!
Tim Daniels
3 years ago
Someone who stands by his customer and supports above and beyond. I have no complaints and respect honesty.
Joel Baptist
4 years ago
Asked for an estimte for a job, and they never called me back. Don't waist your time with this company!
Brandon Tosh
10 months ago
Great work and exceptional serviceService: Steering & suspension repairService: Steering & suspension repair
Ken McNew
7 years ago
Their knowledge of the electronic workings of vehicles is the best in the nation.
John Rackley
3 years ago
Highly recommend, very professional business and people.
Doug Reynolds
7 years ago
All the guys were great and did a hell of a job
Baby Hands
a year ago
Great mechanic work
Tone Bates
3 years ago
Owner is very professional. Secretary is not
Patrick Kelly
3 years ago
Awesome place. Marks the man!!!!