Counselman Automotive Recycling, LLC - Enterprise

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Travis Garrett
2 months ago
Needed a scarce rearview mirror trim piece. Made one call to these guys and the next day they had me the part I needed and extremely affordable. Thank you again! Matt and crew you saved the day for me!

  Jeff
a year ago
Friendly staff right parts at the right price with a generous warranty. Nice parking right up front too. My parts were ready when I arrived a real big time saver.

  Jill Hughes
a year ago
Bought a chrome bumper for an F150 on their website. Stated A condition. Sent my son to pick it up. It was NOT and A condition--rusted solid on the backside and lots of specks on the outer/exposed side. We should have returned it but the drive was too far.

  Curtis Rowe
5 years ago
I do not know what the negative reviews are about...this is not a day spa, it's a salvage yard. I went in last week to buy a bumper for a Suburban that they had listed online and had no issues. I went in and greeted the workers like a human and proceeded to sit at the bar stool in the air conditioned store. I showed them the online listing and waited for a few minutes and talked shop with the employees. About 10 minutes later the part arrived from the shelf in the back. I paid with a credit card, got a nice yellow invoice that was printed out rather than hand-written. The part was in good shape and the yardman placed it in the back of my truck. The two guys at the counter were nice and the lady working in the back office was as well. I helped my buddy mount the bumper on his shi*box of a truck. The bulbs in the fog light assembly were functional which is also a plus.

  David Reynolds
3 years ago
Not that great of customer service like others have said guy answering the phone does not have the personality for customer sales. Parts I got were good but their price is so much higher than all the other salvage yards I will drive to Montgomery to get parts before I'll pay 6x the price for the same part.

  Jo Phillips
6 years ago
I'll start out with the good. The parts I bought were of decent quality and so-so price.Now, the bad. Like others here have said, they are VERY poor in the customer support department. Like, atrocious. I could not believe the lack of concern for the customer from the moment I first walked in, through several phone calls, and finally when I picked up my parts. They (all of them) really do treat you like you are interrupting their day. I asked if I could see the parts before buying them. Oh no! You can't see them. That's why they catalog all them parts, so they don't have to waste time walking you out to the car to look at them. They are quick to brag about how they are the only salvage yard in this area to catalog their parts. Guess that gives them the privilege of wasting their customer's time, rather than their own. So, the parts I got (a hood and fender) were of decent quality, but they had marked a big long number across both in what looked like grease pencil. On the painted surface. Turns out, that number does not come off. I have washed, waxed, and elbow greased that number, but it is still there. I called to ask them what the magic trick was. They told me paint thinner. Kind of ruins the whole point of buying a painted part from a salvage yard rather than a new primered one. I am being gracious by giving them 2 stars.

  Kevin Haeb
4 years ago
It s a salvage yard and you can t expect brand new stuff. They can t test every single part so it comes with a warranty. I had a really positive experience with these guys and will be going back in the future. There was a slight miscommunication on what exactly I needed but Matthew went above and beyond to make it right. I didn t experience anyone that was rude or not helpful. They ve earned my business for sure!

  Brianna Settles
a year ago
Very nice people that work here. Had my back window to My car in ASAP and the pricing was awesome.

  Shay Stoudemire
6 years ago
Service here extremely poor and slow . Not to mention the old rusted parts they sold me were useless. Went and got a refund the return fee $30 i paid in cash but got refunded with a check. Wouldn't recommend anyone to buy parts from here

  Terry Daniels
3 years ago
Don't know who works your counter and answers the phone (young guy) but he is one of the rudest people I have ever dealt with. Perhaps customer service continuing education classes are in order. I know who NOT to call. Edited No it had nothing to do with an Amplifier.

  Detrect Skinner JR
7 years ago
The staff at this location are extremely rude and don't seem to know what or where anything is located on the property. The prices for there salvaged parts are more expensive than if you were to purchase them new. Don't waste your time with this business.

  Phillip Lebouef
a year ago
I have never been inside but I live on the same street and pass it every day. It would appear that the business is doing well for itself because they are always busy.

  Lisa Woody
2 years ago
We ordered the part we needed and picked it up a few days later. Very professional and polite.

  Tony Anderson
5 years ago
Horrible, horrible, horrible Customer Service. I have never given anyone a negative review but these guys are worth it. These are some of the rudest people I have ever encountered. Stay away!

  Michelle Crittenden
5 years ago
The staff was kind & friendly to me. They had the right part to fit my van. I will be going back to order a part for my car.

  Michael Watson
3 years ago
A guy in the parts dept, evidently a manager because a young guy answered in parts and had to get this guy to tell me delivery guys number because my address don't show on GPS, he was unhelpful and smart mouthed, anyway no help or concern for me to get my part or their money.

  Liyah Julius
a year ago
I called asking about Acuras, he didn t even search the vehicle to see if he had it, just hung up rudely

  Bo Collins
3 years ago
I hate I even have to give one star to write this review but this business has gone down the drain very unprofessional with how they do business and very lazy the language they use against a kid is absolutely ridiculous after I talked there name up and sent them a customer of mine I will never make that mistake again!

  David Watson
8 years ago
Although they didn't have the vehicle I was looking for, the rep was very courteous and helpful on the phone.

  Dominic Mendez
2 years ago
Awesome customer service easy to talk to. Also very helpful.

  Paul Sellers
3 years ago
Almost everytime I've needed a part, these guys could get it for me. Always very helpful.

  Thomas Connolly Sr
3 years ago
Good quality OEM parts. Decently priced

  Shawn Davies
a year ago
Very friendly and reasonable cost

  terry mints
8 months ago
Service was good and fast

  Anderson Family
2 years ago
Had all my parts for my truck

  Chris Mullins
6 years ago
If you looking for parts for car place to go.

  Baby Hands
10 months ago
Great car parts

  Somos uno en Cristo Alfredo
2 years ago
Good people and great services

  Tara Morris
4 years ago
Good prices and quality stock