Eastern Shore Used Car Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Little Mary
6 months ago
The best place to buy a car, they have lots of options and you're sure to find what you want at a good price and they can negotiate with you. The salespeople are amazing, they help you and answer all your questions. I didn't feel any pressure to buy a car.

  Daniel Chavarria
8 months ago
Dr. Orr has always been great with my special needs kiddo! All the nurses are so sweet, as well.

  William Davis
2 years ago
I was promptly met very close to my appointment time. Billy, the service advisor met me with a kind smile and with knowledge of my car. Because I wanted my first AUTO BUTLER treatment, in addition to my first service, he estimated an additional hour wait for that service. However, my entire wait was a little over an hour, much to my happy surprise. I am very happy with my visit to your shop!!

  Tonkatoma 24
2 years ago
Great auto dealership. I had a very easy and pleasant experience. Will definitely use again. Only down side was the financial side. Way to aggressive trying to sale extended warranties! I would give that portion a 2 star.

  Alison Collins
5 years ago
Hannah Gordon, Willie, and Mike were all amazing to work with and I would definitely recommend contacting them for all your vehicle needs. She was extremely accommodating and always available to answer any of my questions. The entire team was super friendly and really made purchasing a car such a pleasurable experience. I never felt pressured and was confident she always had my best interest at heart. Thank you for everything!

  Rhonda Currie
4 years ago
Very rude office personnel , can t even explain the paperwork without rushing through then catches a nasty unprofessional attitude when you ask questions or ask them to explain anything . Quick to bite your head off if you call them out on anything. They will be nice until they get your signature on everything and get what they want out of you . I have had my car a week and have yet to get my life time warranty paperwork or any other paper work for that matter Feel like I got completely screwed over on my trade in Wished I NEVER Would have used these people . These people take advantage of you if you have poor credit . Go to Hill Kelly in Pensacola MUCH better customer service for sure .... Worst mistake of my life as far as buying a car . My situation was unique as far as me needing to trade and they knew it and took complete advantage of it . It s ok what comes around goes around and people that screw other people over do not come out ahead in the long run . When I get back on my feet I can promise you where I will NOT be going .

  Becca. Reed
2 years ago
Mike Gray was amazing , after several attempts of trading in my Tahoe for a sedan and being haggled and plain out disrespected by the offers given for my Tahoe.. Mike literally gave me more than what I asked for my truck and got me in the exact car I wanted! Literally one of the best car lot experiences I ve had! Oh and did I mention my credit was terrible and they still made it happen! Thanks y all !!

  mya nettles
4 years ago
I bought i car from here and within 32 days of me having my car them sending me my tag papers they decided they want my car back they said the bank that financed me didn t want to finance me no longer but when i got in contact with that bank they told me everything was good on my end and that the car dealer ship pulled the application everything was just so shady . The finance manager Nicole was SO rude ! She even hung up in my face on me trying to explain something. This was the WORST first Time experience buying a car. I HIGHLY DO NOT RECOMMEND!

  Melissa Sims
a year ago
They will mislead you on every hand beware , thank God I m refinanced , but still have a lot of worked to do !! Happy I have my jeep just hate that I thought they had my best interest at heart !! Smh I don t even think my down payment went to my car total . Addonicas or however you spell it , wouldn t take his time to see !! God bless them all , praying for those who despitefully use others !!

  Michelle Pearson
3 years ago
I purchased a car from this dealership on 10/31/2019 at a cost of $18,000. When I did my test drive the navigation system was not working I was told by the salesperson Leah that it only needed the SD card to work and she would make sure I got one. After 6 months of calling her every week and her telling me she would look into it and call me back. 6 months later I still have no SD card for my navigation system. This to me is very poor customer service and would never recommend anyone to go there when they are looking for a car.

  Alan Hill
2 years ago
Joe W was my salesman, he was friendly on the test drive, ensured me that I was in charge of the deal and kept checking on my during my short wait for the finance department to get paperwork done.I lucked up and got a slightly used Corolla at a discounted price over a new car sticker price as well as a little extra over KBB for my trade in.When it is time to upgrade I will return if I still live in the area and in the market for my third in a row Toyota.

  Kristen Schmitz
2 years ago
I am going on 3 months with no title does the car I bought. They don t have the title. I am trying to be patient but I need a tag. They keep sending me a temp tag but come on people. Eastern Shore Toyota is handling the paperwork but this is ridiculous. Ask if they have the title to sell the car before you buy a car. Great car and I hate to take it back but we might have to figure something out. Paying the bank for a car they don t own.

  Lindsey Malota
2 years ago
Shawn and his team are the absolute best. We have purchased 6 vehicles from here in the past year. They don t disappoint. If you re in the market for a new car, go check them out!

  Trinity Hollins
4 years ago
Joey Davis lied saying he would send paperwork for me to have a second key . I called to confirm and he never did . I requested to be called back by a manager and I was repeatedly ignored . They make promises to you and don t honor them because they don t put on the we owe paper . I wouldn t recommend him . He still haven t attempted to contact me even after a week of me calling . He could of been honest and just said that s something he can not do anymore . Just choose a different salesman . Also, after buying my car which is a Hyundai. I discovered one of the car charger ports wasn t working and a seal was loose In the truck. They were so unorganized on getting it fixed . It was come this day ,no, this day, kind of deal . I was sent to Hyundai for the repairs and they had no idea about my problems . I had to hunt Joey down just to get things broken fixed. Luckily, it was fixed at no cost to me .

  Thomas Domin
2 years ago
I purchased my vehicle on Nov 1st, and they still haven't paid the taxes or forwarded my state the proper documentation to register my vehicle. They also have not reimbursed me for my overpayment.

  justin Carlson
5 years ago
10 years in the Military, three deployments, and eight more years of a different kind of battle dealing with service related PTSD. However, I had to come to the Certified Used Car Center to truly learn what it s like to be treated like I didn t matter. I purchased a 2012 Hyundai Azera and took delivery Tuesday, 16 Oct 2018. Excited about the opportunity to get a newer car for me and my three kids, I was excited to take them up to Virginia to see their grandfather. About half way up to VA, the check engine light came on... that is 58 hours after I took delivery of the car. I took it to an Auto Zone and had them read the code, they told me the code was P0272 (cylinder 4 Contribution/Balance). The person at Auto Zone said that it probably wasn t a new code, and could have been cleared just before delivery in order to have me drive it off the lot so I couldn t do anything about it. I knew that couldn t be the case with the backing of Easter Shore Toyota and Eastern Shore Hyundai so I called the dealership to see if they would be willling to pay for a Mechanic in VIrginia to just diagnose the issue. The Manager, Greg McDonald couldn t even be bothered to get on the phone. Instead he had somebody from the Business Development Center tell me that I bought a used car and should have known how many miles were on the car (almost 38,000 miles)! She let me know that I bought the car as-is almost three days ago and they had no intention of helping in any way. Shannon, my sales lady wouldn t even give me a call back, proving that it is just a systemic lack of respect for customers at this dealership.If you ve had some bad luck and need help getting financed, do yourself a favor and go any other place.

  Clint Franks
5 years ago
If i could rate zero stars, i would. Purchased a new Hyundai tuscon on 11-9-18. Assumed everything was fine, even have text messages saying everything is good , we learned yesterday ( 1-12-19) that funding for finance has not been secured. To add insult our trade in still hasn't been paid off and is now facing repossession. We have called numerous times over the past two months but eitherGet noone to answer the phone or when questions are asked we get hung up on. If the issue is not resolved, the attorney general will be notified for a yo yo scheme

  Scott Hendrickson
5 months ago
Friendly, great service, will be a repeat customer

  Bryan Walker
4 years ago
Pleasure to do business with. Handled everything over the phone with Leah and Hannah, then had truck delivered to me. Easiest purchase ever. Highly recommend them for you next purchase.

  tracie young
2 years ago
Ed reese was my sales person and he was very nice he walked me thru the process and didn't make it complicated also i told him what vehicle i wanted and he delivered mack in financing was icing on the cake a joy to talk to and he explained everything so overal good customer service all around

  Mimi P
5 years ago
Sends spam mail with 2 different non-local numbers on them. Called the third party call center that they hired and they couldn't tell me any information. Very rude and unprofessional. Same people that own Eastern shore Toyota. Super sketchy!!!

  Susan Crotzer
2 years ago
Clayton helped us trade in my BMW and I left in a Genesis. He was wonderful, helpful, knowledgeable, and most of all truthful.

  Michelle Griffis
5 years ago
Wait expectantly...Time IS spent but so well worth it... The whole staff goes above and beyond to help you in an affordable car...Thanks to Hanna,Joey,Sahra we will return... They deserve a raise for sure there's no way they are paid enough for the experience we received...Thank Yaw

  Mary Sherman
4 years ago
Hutch was a so amazing! Our car buying experience was a breeze! Highly recommend going to see hutch for your next car purchase!

  Jeff Woodruff
2 years ago
Horrible experience. Lost two sales, one from UJ Chevrolet and the other from Tameron Honda. I do not recommend anyone waste their time here.

  Daisy harvell
4 years ago
Do not got to this dealership!!! They financed my mom for a car and then 20 days later they said she got denied because she lives in a camper?!?! 20 days later really??? Then called her car demanding the car back or they will take away from her down payment! This people are sorry as hell!!!

  denise hunnings
2 years ago
My son was a first time car buyer, and he had a great experience! Mike was super helpful!

  Michelle Taylor
2 years ago
The price for my trade was a little disappointing, however, the dealership was great and I love my 2018 4runner

  Daniela Cordova Corona
2 years ago
I really recommend this business, because in addition to having very good car models, the most important thing is the kindness and service of those who work there.

  Audrey Emmons
2 years ago
Great vehicle selection, good communication, and worked hard to get me exactly what I needed...highly recommend