McKelvey Chevrolet

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dan Sweeny
a week ago
We were visiting the Alexander City, AL area when our 2020 Buick would not shift out of park. We tow the car behind our motorhome. One of the owners, Reid McKelvey arrived in the company s wrecker and took my car to their dealership. Reid personally worked on my car and found a bad body control module. He called me 3xday to keep me updated. He literally had to dismantle the entire center console to replace the module. Unfortunately, the new module was faulty and would not download the software from the car. We could not wait for a new module so Reid configured the car to allow us to tow it home to Florida. He refused to charge me anything for all his labor which had to be 10 hours or more and would not charge me for their rental car. He said if he couldn t fix it, he couldn t charge me anything. These are honest, down to earth people. I ll drive 500 miles to buy my next car from them.

  Charley Weaver
2 weeks ago
THANK YOU SO MUCHfor helping out my fellow RV friend when he experienced problems with the shifter mechanism on his Enclave towed car.I have entered your contact information into my phone so I can recommend you to family and friends in the future.Sincere thanks fromCharley Weaver

  Geo V
2 weeks ago
I have never and most likely will ever visit this dealership (only because of the distance from Chicago) but, I felt compelled to leave a review based on the service a fellow RVer received and posted on a site. Keep up the good work and goodness will follow you!

  Brennen Cooke
3 weeks ago
Had my jeep serviced here a few times. New tires, breaks, oil changes, and AC too. Quick and friendly service every time once the parts came in.

  Jason Wilson
a month ago
Not very organized. Every time I called I got a different answer about when my vehicle would be ready. I understand that parts are hard to get but no repair should take over two weeks. Once the car was ready, I received no call to let me know it was ready. You would think that after 8 calls wanting to know when my vehicle would be ready, they would have called to let me know it was ready. Very disappointed in the service.This is not a fake review. You worked on my wife's car. End December 2021, 2017 GMA Acadia. Look it up. Once again, it just shows how unorganized this place is.Still no response after being presented with evidence???

  Crystal Markrush
2 weeks ago
Thank you for helping Dan Sweeny and his family. EXCELLENT CUSTOMER SERVICE.

  Samantha ringo-ferdin
10 months ago
Worst experience Ever!!!!!! We were experiencing transmission problems with our truck that only has 120,000 miles on it. Took it to this place, they said it needed a new transmission. Ok no problem do the work! We were waaaaayyy over charged and had to get our truck jumped off when we picked it up!! No problem with the battery before it was left at their shop!!!! Ridiculous!

  Beverly McDaniel
4 months ago
Had to get oil changed in car nice friendly staff

  Sonya Stone
9 months ago
THE WORST EXPERIENCE EVER. MY HUSBAND TOOK MY CAR TO THEM THE SERVICE GUY SAID I NEEDED A VACUUM HOSE THAT WAS CAUSING MY EMISSION LIGHT TO COME ON HE CHARGED MY HUSBAND 70$ AND TOLD HIM WHEN I BROUGHT IT BACK WHEN I WENT ON VACATION NEXT MONTH THAT I WOULD ONLY HAD TO PAY 140$ WELL WHEN THE TIME CAME TO TAKE IT BACK I HAD A FLAT AND A DEAD BATTERY SO I HAD MY ONSTAR TOW IT. I CALLED AND TOLD THE SERVICE GUY THAT THE REASON THE WRECKER SERVICE WAS BRINGING IT AND I WOULD JUST BRING THE NEW BATTERY WHEN MY HUSBAND WAS OFF THE FOLLOWING DAY, HE SAID OK. HE CALLED ME A COUPLE DAYS LATER AND TOLD ME THERE WAS NOTHING WRONG WITH MY VEHICLE . I TOLD HIM THATS NOT WHAT YOU TOLD ME. HE SAID WELL YOUR LIGHT IS COMING ON BECAUSE YOU HAVE MISMATCHED TIRES. I TOLD HIM THAT WOULDN T MATTER. I HAD ALL THE SAME SIZE TIRES JUST ONE DIFFERENT NAME BRAND BECAUSE THE TIRE PLACE DIDNT HAVE THE SAME TIRE AND HE SAID AND A DEAD BATTERY AND CHARGED ME 140$ TO GET MY CAR AND MY EMISSION LIGHT WAS STILL ON . I HAD TO TAKE MY CAR TO EDWARD CHEVROLET TO GET MY CAR FIXED AND PAY THEM 240$. I HAVE BEEN DEALING WITH THEM SINCE I PURCHASED MY CAR IN 2015 BRAND NEW. I WILL NEVER STEP FOOT THERE EVER AGAIN.

  brian bozeman
8 months ago
My personal experience at this location was beyond great,Thank you to Rush,Justin and the entire crew that took care of me you will always have me as a customer

  David McGirt
2 years ago
Brought in my Chevy 2500HD , they quickly worked me into the schedule and diagnosed this issue. Ordered the parts and had it fixed in no time. Great staff and facility. Thank you for the great service!

  Wendi Little
a year ago
STEER CLEAR!! A friend of mine took her Cadillac there to have a new transmission put in and had the WORST experience. When she FINALLY got it back after a month there were more problems than when she dropped it off and her son's necklace was also "missing" from the vehicle as well. Just wanting to give others the warning that she wishes she would have gotten.

  Max Cartwright
6 years ago
Drove up from Lee County and Purchased a Vehicle. They were friendly. Not pushy at all. They were honest and straight forward with everything and gave us the best deal possible. Our next car will come from here as well! No dealer in Columbus or Mobile, AL treated us this great

  Roy
3 years ago
Didn't shop there, but my friend had an accident and the local police "made" her have her car towed by them to a special lot when we were going to have it towed to her house. Then they of course wanted towing and storage fees. It's a small town scam taking advantage of people in touble

  Nita Mickwee
3 years ago
Great dealership, with great people!! Did some body work for me while at my lake house. Honest, reliable, kept their word and fixed my car when they said they would for less than initial estimate.....I m a fan!!!

  Marge Will
5 years ago
Thanks to Reid and his staff for helping us to get back on the road. We are Wisconsinites who were involved in a vehicle crash in the Dadeville area. McKelvey Chevrolet quickly assessed the damage to our disabled Chevy truck, effectively worked with our insurance carrier, and kept us up to date on the repairs. We were very pleased with the bodywork and repairs. Your service exceeds the highest standards of excellence.

  John Bryan
2 years ago
These guys were awesome. The service and parts department were great and really helped me out. They definitely have my business.

  Clint Mckelvey
3 years ago
Great experience!! Ask for Jim Sanford aka "Scoon"! He was very nice and listened to what my wife and I needed in our new vehicle. He was very professional and personable. I didn't feel pressured at all. Highly recommend McKelvey Chevrolet and ask for SCOON!!!!

  Fish 777
5 years ago
Tire blew out on our way to the lake with the boat and the gentlemen at the dealership were kind enough to help us put the spare on even though they were closed that day. We managed to get home, so thanks!!!

  Scott Moore
4 years ago
Awesome business ran by awesome people always ready to help you any way possible. Give them a visit and you will be very satisfied. Among the best!

  Debbie Dunaway
a year ago
Very nice and helpful. Got the job done in a timely manner.

  Bob Broach
4 years ago
Great service department, service manager very knowledgeable. Had AC work done, service technician very good. Excellent parts department also, get parts the next day if needed

  Chuck Treece
3 years ago
Bit of a drive, but worth it. Clean, organized fair pricing, quick service. Been taking my truck there for several years.

  Jimmy Thompson
5 years ago
Excellent customer service and pricing. Friendly and personal staff. I will have my vehicle serviced here again.

  Blanche Fernandez
5 years ago
Very comfortable with sales man ,will recommend to others THANKS and you just might see me again soon,Blanche Fernandez

  Virginia Toelle
2 years ago
Got oil change and tire rotation. Quick, friendly service.

  Cristy Bagley
2 years ago
They did awesome work on my daughters car

  Trevor Davis
5 years ago
They've always done good by me. I appreciate them.

  Robert Clayton
5 years ago
Great job as always . Kim Birmingham's as good as it gets!

  Keith Robinson
2 years ago
These people not only sell vehicles, they are a caring family to the needs of others.