Graham's Automotive, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Charles Boyd
5 months ago
Bought a used engine, The lady up front charged me a core charge of $200.00. Now they won't pick up the old engine and give me back the core charge. Lady up front who answers the phone doesn't know what she is doing. Never do business again.

  Mason Light
8 months ago
Jon was very quick to respond and sell me the used engine, but never stood behind his 90 day warranty. I had a part go bad that came off the engine he sent me, after almost 90 days of trying to even get a text back, he says its an external part and is not covered. The part was sent to me on the engine he sold me, but yet its an external part and not covered. There also is not fine print behind his "warranty" so there will always be a way out. They proceeded to tell me I had to bring my core back and that I shouldn't have sold it. I paid my core fee upfront.I had no problems with this business at the beginning. They were great until they got my money.

  Edward Benson
5 months ago
Call and asked about some used Toyota Corolla wheels and he was very nasty about it.Very poor customer service. Never again

  Freddy Edgerton
a year ago
Really needed to replace our wheels on our Lexus. Chrome wheels leaked all the time. I was able to replace with non-chrome that looked exactly like the originals. Price was very reasonable.Huge shout out to The Garage for finding the place and referring it.

  Chris Deavor
2 years ago
WARNING! DO NOT USE! Purchased a part needed in shop where I work. They were only salvage dealer in AL that listed part Ordered on 9/8 with understanding of 200.00 freight charge as we are located outside their normal coverage area. They delivered on 9/13. During install on 9/16, we discovered that purchased part was damaged. Advised Graham's owner at that time and documented with pics. Owner offered replacement part which we could not accept as vehicle was to be delivered that date. Advised him that we would get part back to him so he would not have to hire driver to pickup part. Was unable to return damaged part until 10/28 at no cost to them. At that point, we were advised that 30% restocking fee would be charged and there would be no refund on original delivery fee. Nothing is on paperwork indicating re stocking, late fees, etc. and nothing was mentioned by them prior to date part returned. Been in the automotive industry since 1981 and never has something like this happened. Reached out by phone and email but there was no response. BUYER BEWARE!!Service: Body & Trim

  John Holley
5 years ago
WOW! TERRIBLE!!!! I have been reaching out to this shop for weeks about a tailgate for a Lexus I was trying to purchase from them. I live eight hours away, and I requested pictures of the tailgate. I got two pictures, both terrible quality and from the outside. I requested a picture of the underside of the tailgate to ensure it was rust free (that s where these rust out, and the whole reason I was replacing mine in the first place!). Week went by, nothing. I called the shop this morning, and nobody answered. When they texted pictures, they sent me a number to contact for more info about the truck. I called that number. No answer.Then I got a callback from Jon Graham. He complains to me that I called his secretary, and that he should not give out cell numbers like that anymore. I explained that I called the shop number, and a number that was given to me to contact for more information about the truck. He just said nothing... I then asked for more pictures of the truck, explaining that my truck is the same color, and there are several items I need. He told me he already sent me pictures. Two pictures, just of the tailgate from the outside, both terrible quality pics. I explained I needed to see the underside of the tailgate to ensure it was rust free. He said he wasn t going to send me any more pictures, and that he didn t believe I was going to buy anything. I explained that I ve been reaching out to them for weeks about this tailgate, and that I m very interested, hence me persisting. He said he didn t believe I was going to buy anything still, and that he just wants me to come by and see it myself. I had already explained that it s a 16 hour round-trip to pop in to see it. I told him his reluctance leads me to believe he s hiding something like rust. He told me again he just didn t think I was going to buy anything. I said why would I waste my time if I wasn t interested in buying something? The conversation went nowhere, and he refused to provide more information or pictures. What a nut job!For the record, I was interested in the upper and lower tailgate, some interior trim items, possibly a rear seat depending on condition, some exterior trim, possibly a spare wheel, and maybe more. The tailgate upper was priced at $500, which I was willing to pay and still interested in more!! Guy could have sold me thousands in parts and yet couldn t be bothered to snap even a single pic of the underside of the tailgate.

  David Aldridge
5 years ago
They take advantage of customers!! They Charged me $125 for a used part that I could have ordered New from the dealer for $72. Lucky for them, I had to have it that day. I Will Not be back. Done! Shameful! I had to give them a 1 Star to post.

  matt womack
5 years ago
The ratings reflect the business I Wanted Ac knobs for an 01 tundra it took them 8 hrs to return my call then advised me the Price's an I said I thought this was salvage she said it is these are used in a condescending tone.I advised her that Clanton Toyota was actually 5$ cheaper an they were brand new.The attitude came out and I was told that I can buy somewhere else we know what we sell.If you're reading my review of your company customer service is a key just as much as pricing.People expect salvage yard prices if it's a salvage yard.A salvage yard should not be the pricing or above a factory dealer that's why we called you in the first place.

  Beau Anderson
6 years ago
I tried to make a purchase from these guys to see if I could save a few bucks on my restoration. Some rude chick picks up the phone and I ask about a part. "Yeah we have it. It'll be $650." "Hm... well competitors were selling it that way for $135, but the case needs to be uncracked" "Well it's $650" "Um... no I won't pay that much" I replied. "Okay" click. Obviously don't care about customers, so their business must not do well. Maybe she just didn't like that I am not from her town or something, but I know my business can't run this way and I seriously hope they figure it out before they shut down. At least in America we don't have to buy from this place.

  curtis Bates
a year ago
bought a overpriced used motor with no timing cover .when returning the core owner would not accept it without a timing cover.kept my 200 dollars.had a bad atitude towards me after I drove 120 miles.

  Gary Bice
2 years ago
Had the part at the best price we found. Great service. A good used Toyota part at the best price and good service will bring me back

  Steven McAlpin
7 years ago
My father bought a rear differential and they were supposed to count the teeth on it to make sure it was the right part. They still sold him the wrong part then charged a $30 restocking fee after THEIR screw up. They will never get my business or my family's business.

  Richard Kontzen
6 years ago
Waited 2 days (so far) for the owner to go out in the yard and confirm they have a part not in their inventory. Very common part I'm sure they have 50. Awaiting a call back after checking in again today wit them.

  Andrew
8 years ago
I ordered three part recently. One worked, one was the wrong part, and one was not working.BEWARE: No sense of urgency, poor customer service, and store credit only when you have problems!One out of three is unacceptable, and a replacement has still not been sent!When demanding attention on the phone, all I got was a dial-tone!

  Von H
4 years ago
Terrible service I received a none functioning part. However, after I explained to the owner that the part was not working. I was told they don t give refunds. I chose to take the higher road and loose the $267.00. Please beware of this business. I was very disappointed with the service I received.

  Kassy Walker
5 years ago
Look this place out in the BUSHES BUSHES!The owner & his workers give HORRENDOUS DIRECTIONS!! Please go during DAYLIGHT hours to find this place! Please don't be lazy to call around on parts because you are going pay an ARM, a LEG, a Thigh and both your eyeballs to PAY FOR PARTS!!!

  killemall Smitty
3 years ago
Price seemed high especially having to give them my old axle which had all new parts on it.

  Scott Norton
7 years ago
Outstanding individuals and very helpful! They have in the past and continue to meet my needs with 2 4-Runners and 1 Toyota Tacoma!

  Chris Vonderau
5 years ago
Very helpful with an issue I was having. Purchased 4 vehicles from them and have only minor issues and they were quick to fix them.

  rjhanby
6 years ago
Cool place. Had owners manual, jack, and tire tools for my Tacoma. Prices were a little high, but they had the items...

  Nathan Thrash
a year ago
A worker there named Sam was very helpful.

  Scott Robicheaux
a year ago
Always have what I needed and are very knowledgeable!

  Les Carlisle
4 years ago
If you need a Toyota part look no further. Very knowledgeable and helpful.

  Jonathan Warren
2 years ago
Good people here. Check out the large inventory!

  vlad claros
5 years ago
Amazing selection of Toyota parts cars and trucks alike.

  Stephen Carlee
3 years ago
They had just what I needed thank them so much

  Terry L Elmore
6 months ago
Great people

  Terry Pitman
6 years ago
Great service and extensive inventory.

  Kane Head
2 years ago
Crooks enough said

  Trey Richardson
3 years ago
Very professional people