Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Candice Cummings
9 months ago
I came into the Calera store on July 3rd with a dead battery. The store didn't have the battery needed to exchange for my warranty so they said they would order it from another store in Pelham and it would be delivered by 10 am the next. They also printed me a receipt that said it would be delivered by 957 am specifically. I call the next morning to check on the battery and they girl said she wasn't sure if they were delivering bc it was a holiday . I told her I was told last night it would be delivered. She then told me that if it was going to be delivered it would be by 10am and if it wasn't she would have to go get it. I called back an hour later and was told it wouldn't be delivered and nobody was going up get it. I said I just spoke with someone and they told me they would. I had also had my vehicle set up to be towed there. This employee was acting like I was bothering her about information they had told me. Then I called the Pelham store that they said they ordered it from and they didn't even have the battery. I ended up having to call four stores and going to Hoover to get the battery. The Hoover store informed me that the return receipt for my warranty was done incorrectly anyway. The make and model of my vehicle wasn't even correct. This store showed me very poor customer service.

  sherman grant
9 months ago
Every time i come in looking for a part i find it. Everyone is helpful except the worker at night named Matt, he was rude and tried to make me find my own part lmao, he is there just for a paycheck. Other wise good store.

  Henry Small
4 months ago
Very helpful customer service. Above and beyond.

  Katelyn Champion
2 years ago
Employee Austin H. was awesome and SO very helpful!! I know nothing about cars and my husband was out of town for the entire week when my car almost didn t start and an alert came on my vehicle telling me I had a battery or starter issue. I pulled up with all three of my kids loaded in the car, Austin came out and tested my battery and starter letting me know that my battery was bad. He told me that because of the box covering my battery he could not install a new battery BUT he sold me a new battery with the online discount and then voluntarily called the Quick Lanes down the road and told them I was coming with a new battery and for them to please take care of me. He could ve easily just said sorry can t help you and sent me on my way. Thank you, Austin H! I appreciate you so very much!Also, Quick Lanes in Calera gets 5 stars too! They were waiting on me when I got there and installed the battery quickly and were very nice as well

  Louis ig: Ceo_of_Low Steverson
a year ago
Use to be a great store 4-5 yrs ago but has just been steady down hill the past 2 and thats coming from someone that dislikes Oriellys so bad I would pass by the Columbiana one to come all the way to Calera from Shelby.

  Rhonda Smith
5 years ago
Clean, organized, and easy to see from the main road; all I can say nice about it. The female employee complained about working so much to everyone that came in. They didn't have the part we needed even though online it said they did so they ordered it. When it came in it was the wrong part and they didn't even know what we were needing. Returned part and got correct part elsewhere. Not getting our business again.

  JJ Lain
4 years ago
They were very friendly and helpful. They were cleaning when I arrived, they promptly said hello and asked what I needed help with. This was my first visit tp this location. I needed them to charge a battery I had purchased from Advance Auto in MO. They said to come pick it up in the morning.

  Austin Boston
5 years ago
Worst experience I ve ever had in my life!! To begin with the Hoover store gave us the completely wrong part. We stop at the store in Calera to get the correct part. The manager Derrick was snarky and rude. Told us we bought cheap brakes and needed to buy the $64 ones instead. Then I try to just try to return. There was a customer in front of me taking a while and offered to let me go ahead. The worker refused. Then when it was my turn, I tried to return the brakes. The worker spent time trying to look up the part just to reiterate that it was the wrong part. I told him I wasn t even purchasing new brakes, just returning those. I told him at least 10 times I bought it from Hoover. 5 minutes later he refused to return the wrong part because I didn t purchase it at his store and stated I wish you told me that sooner . Too bad you can t give a 0 Star review.

  Domingo Ayala
a year ago
Thank you Desiree for the time diagnosis on my vehicle, and thanks for the compliment on my new mustang! Great staff !

  JUSTIN DAVIS
3 years ago
Will and Austin were AMAZING! They changed my wipers out in no time flat. I highly recommend this location due to the staff.

  Clint King
5 years ago
I bought a battery at birmingham location 3 days ago. It seems to have an issue, I've been to the Calera location, it's close to work, 2 times and still haven't gotten the battery replaced. Service like this is why I stopped using Advanced several years ago. So no, I'm not impressed with the calera location. The birmingham guys were great. The battery won't take a full charge, the calera employee keeps trying to blame my battery charger.

  Linda Mims
a year ago
I was having battery issues and was assisted by a young guy and was able to head on my way shortly with no more issues

  Tyler Betts
2 years ago
Feel like I spent to much but completely worth it because O'Reilly didn't have nun to sale..

  T B
a year ago
Jenn and Dezarei provided excellent customer and were very knowledgeable about my car's needs.

  Brandie Davis
8 years ago
We broke down off I-65N on way to Birmingham. Walked .09 miles to the auto store. We needed a new battery and alternator. The alternator wasn't in stock but at another store in Pelham. Robbie and Mike were very helpful! Mike gave us a ride back to the car and drove to Pelham for the part! Real old fashion CUSTOMER SERVICE that you just don't see anymore! We can not express enough thank yous!!!!

  John Berkenbosch
6 years ago
Very helpful parts woman. Helped us determine our problem was one that we hadn't anticipated. Great customer service.

  Brandon Martella
2 years ago
Didn't buy anything but got a lot of info for what I needed. They didn't carry what I needed. Very helpful. Thank you!

  Betty Venne
11 months ago
Fast friendly has what we need every time

  JERRY SMITH
3 years ago
Employees helpful and friendly. Store organized and clean. Easy to find mds. Well stocked.

  Tyler
3 years ago
Decent staff and product selection. Store is clean and easy to navigate prices could be a bit better

  Jose Chery
6 years ago
I asked for a part they didn't have on stock, they told me it that they would have it delivered from another store the next day at 10am. I went the next day at noon and they told me the part was not there because they forgot to tell the driver and that I would have to wait another day. I asked for my money back and got it from Napa across the street.

  Cathy Snyder
a year ago
They are always very helpful. Easy getting parts and accessories for my car.

  Klissia
4 years ago
Great and fast service! They even replaced my battery immediately after I bought it when I was holding my toddler that was extremely ready to go!

  Derek Ried
5 years ago
Their policy on batteries is awful. They are not all connected so if you buy your battery at another store you cannot warranty it at this store.

  Yologsolive Kennedy
7 years ago
They were very helpful. Put my car on machine to see if any codes came up. Like this place very much

  Chris
2 years ago
Seems as the last 3 times I been there didn't have what I needed. . I think they need to update there inventory. Thanks

  Erik Brown
3 years ago
A great place to shop and get the parts you need to keep you ride on the road!

  Alan H
4 years ago
Good experience the guys here easy going and very helpful

  Karen Evans
2 years ago
Employees helpful. Most always have what i need

  Miss Purple Peace
6 years ago
They always do everything they can to make sure you have all that you need for your car.