NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nate Ray
2 months ago
Went to have a code reader put on my truck and was told they don t do that. What auto parts store doesn t offer a basic and necessary service provided by all other auto parts retailers.

  Bill Mcferrin
2 months ago
GREAT PEOPLE RED AND CREW DO A GREAT JOB

  Sara Burks
9 months ago
Johnny from NAPA auto parts went above and beyond in helping me and my husband with our car battery today. Will definitely be coming back!

  Cindy Tran
7 months ago
Randy went above and beyond with assisting me with my car battery! He was very friendly and very helpful.

  Anastasia Murry
2 years ago
Very unorganized place, disrespectful worker in the front that goes by the name Redd that does not read throughly or effectively communicate with his teammates if he is confused on a purchase. They have no structure at this workplace. I would not recommend going to this place. The employees possess horrible customer service,

  Chris sullivan
6 years ago
Couldn't believe the amazing service I received today. I spent less than $20 dollars and you would have thought that I was spending $1,000. Wish I had caught the guys name but I was so impressed he remembered mine during the entire visit that I didn't think to catch his. I've never received this kind of service from any auto parts store, hell, not from anywhere in the recent years. Good on ya NAPA. You've got a new life long customer.

  Rhiana Kelsoe
6 years ago
Great Customer service! I never have to worry about being treated different because I'm a woman. I get great service, great parts and talk to the staff about a football game without being treated like I don't belong there. Super friendly and go out of their way. Thanks guys!

  Darlin Heredia
6 months ago
Great costumer service!

  GUDINNA
2 years ago
Horrible customer service. The workers gave this young girl a very hard time, due to lack of communication on their side. Which I think could ve been resolved much better than how the employees treated her.

  RottenZombies1313 CBDGaming
3 years ago
I'm a former retired U.S. Marine I first went to AutoZone and was meet with pure ignorance. So down the street around the corner I went. At NAPA not only was the person knowledgeable of their job but was also asked if they could help me after making my purchase, which was not necessary...just the fact he asked, So Thank You. I got the card of the person so I can always ask for him during my visits and if you're reading this as well you should also ask for Mr. Alexander Cuz if you want 5 Star Service! Job well done Sir! Semper Fi!!!

  Jonathan Hawkins
8 months ago
Didn't have what I needed I can tell these napa stores are goin hill to me

  Erin Works
6 years ago
The customer service experience began with the first call. After being told that other chain stores wouldn t help me replace my headlight, I gave Napa a call and spoke with Abby. She reassured me that she would help me. When I got to Napa, Abby had gone for the day, but a young man named Alexander helped me find the right bulb and installed it for me. He even fixed the loose headlight connector so the bulb wouldn t fall out. I cannot express just how grateful I am that these guys were available to help me. They made it so I wouldn t have to drive home with limited lighting. Kudos to the Napa Auto Parts on Valley Avenue. Wish I could rate you higher than 5 stars!

  Mr Thomas
3 years ago
Great customer service. Also they are very knowledgeable on things, unlike other places who just hire people that knows nothing about cars

  Amanda Dye
5 years ago
Needed to return parts that weren't needed or used. I payed cash for the parts, when I went to return them, the store I bought them from didn't have the cash to give me a refund. Instead of the employee calling other stores to see of they had the cash, he handed me a piece of paper with two other stores numbers on it, and told me to call! I ended up having to drive to the Nappa store in Homewood from Wilsonvillle.

  Tom Maxwell
6 years ago
Seems to be a well run store from my experience in past few months. The fellows working the counter are more knowledgeable and helpful than nearby competitors.

  Carlos Holman
2 years ago
I received excellent service at this location I was in and out with a smile I appreciate you guys

  Wendell Hooks
a year ago
Great people, always nice and friendly.

  Simon Kidd
5 years ago
Pretty big store. I've always been able to get what I need here.Helpfull and knowledgeable staff too.

  Tiffany Denise
5 years ago
Stephen Wilson was very professional, knowledgeable and a great problem solver. Best auto parts store I ve been to in Birmingham!

  Eric B.
a year ago
Horrible experience not very helpful during my visit.

  Mike Hump
3 years ago
All ways professional great service Sam always helpful.

  NovaNilo
6 years ago
Stephen is amazing at what he does! Get straight to the point and knows his parts!

  Ashley Brown
2 years ago
Great store...inventoried here great help from employees

  Chen
3 years ago
Friendly service and the employees were very knowledgeable.

  Quintearia Bennett
9 months ago
Steve was very helpful !

  Jelana Hughes
3 years ago
They didn't have the part I needed, but they referred me to another location that had one and they have me the part number.

  kyle peterson
7 years ago
great customer (counter) service, lots of parts, knowledgeable staff

  Chris Tyler
3 years ago
Had what we needed in stock and very friendly. Will be back.

  juan alcocer
4 months ago
Good

  Robert Zapp
2 years ago
Poor attitude. No can I help you. Checked out in silence. One just at her computer didn t say a word