Lexus of Birmingham Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mark Salazar
2 weeks ago
The updated layout of their waiting room and service area gives a more refreshing open feel. Looks and feels pretty good overall. The staff is always friendly, helpful, and accommodating especially Michelle the past two times I ve been to get my car serviced. One issue I do have is that I wish the sticker they post on the windshield matched better with the actual oil they put in the car. The sticker had it as 0W20 but on the printed paper they give during checkout it does list the appropriate oil of 5W30. I called them to double check and they did reassure that the oil used was the one printed on paper. However it did give a bit of a surprise when I noticed it wasn t listing the correct oil type.

  Clinton Carr
a week ago
I was met promptly when I pulled into the service garage and greeted by a service guy who inquired the purpose of my visit. He explained my next steps. I was warmly greeted by a service rep name Sharon. Sharon was professional, friendly, attentive and exceptional before, during and after my car service. I will definitely return and recommend Birmingham Lexus to others.

  Larry Garrison
a week ago
Well I was not happy with what happen at the Lexus dealership yesterday! Eight months ago my car would not start and could not jump started so, it was towed to Lexus in Birmingham. They were so nice, they gave me a loner and replaced the battery. Well about 6 weeks ago the same thing happened with my battery. It would not start! A friend had a jump box and after many attempts we got it started. Well 2 weeks ago I went through the same thing. I shared my concern to the service person I dealt with but she did not seem interested! In fact she said they going to drain the battery and charge it! She said there was corrosion on the battery. They charged me $60.00 to clean off the Corrosion from the battery. It s been 8 months since I received a new battery and I was having the same problems! I asked what was causing this! She said I was not driving enough!! I had only driven 6000 in the last 8 months! You do the math! They don t know what s causing this and if it happens again I will sell the car. I told them that and they did not blink! They told me to go to Walmart and buy a trickle down battery charger!!

  Becky Large
a week ago
We were most impressed with our salesperson. He was informative, patient, never pushy, jumped several hoops to finalize our deal. A real pleasure to work with. I have already recommended him to a good friend who plans to shop for a Lexus soon.

  Jann Gentle
a week ago
I was given great service today at Lexus of Birmingham. It was a pleasure to sit in the comfortable waiting areas and enjoy a vanilla latte while I waited. The service took just the amount of time they said it would, and they even washed my car at no charge. I m so pleased and grateful.

  Henry Burt
a week ago
Kevin Frazier is an AMAZING Service Director! He stayed in touch with me while my RX 500h F-Sport Performance was being serviced. I appreciate the personal attention he provided! Lexus of Birmingham should take as good care of Kevin as he does Lexus of Birmingham s customers! A GREAT MATCH!!!

  Jane Garrett
a week ago
The level of professional attention and care is excellent. Comfortable waiting area. Prompt response and reasonable wait time. We enoyed our experience purchasing our new car and now the service we are experiencing is spot on.

  Otis Davis
3 weeks ago
Good morning I was so impressed with my service I can't and won't try to speak for any one else. It's so Awesome to be treated like you would treat others about their vehicle and the service of it to keep and maintain a very high standard and quality of operation. Sharon I'm so thankful for you and your staff taking time out not only to care for the vehicle but also to help educate me in the way Our Lord and Savior speaks about in His Word, Love your neighbor as your self Thank you so very much Neighbor for setting a relationship that makes a difference. I don't take anything for granted but I'm Grateful and Thankful for everything continue to be blessed Always.

  John Rooney
3 weeks ago
David was very thorough in his estimate. Work was great. Provided me with a referral on an unrelated issue on one of my other cars. Second time here and will return when needed. The shuttle pickup was a big help and added bonus

  Princess Murphy
a week ago
I stopped by the Lexus dealership today and Michelle greeted me as soon as I pulled in and was able to assist me with my request (programming a key fob for my vehicle). She was patient and very professional!However, whatever was done with programming of key fob my notification sensor is no longer working when I'm too close to a wall, or when backing up and when someone is too close to the vehicle...etc.It's a little of a inconvenience because now I have to make another trip to bring my vehicle back to the Lexus dealership for you guys to assess the issue and fix it. All of these things mentioned should have been tested before returning the vehicle back to its owner.

  Tiuana Thomas
a month ago
I am always greeted by a professional and friendly face whenever I visit the service department. They have never disappointed me. My issues are promptly handled, and if the service is unable to be completed on the day of my arrival, I am provided with a courtesy car until my vehicle is ready. I would like to express my gratitude to Lexus of Birmingham for their exceptional service.Regards,Services: Vehicle safety inspection, Auto interior vacuuming, Auto brake replacement

  Stephanie Valentine
3 weeks ago
I had the pleasure of working with Michelle M. for my $30k checkup and balance. I am a new customer for Lexus of Birmingham and truly appreciated the A+ service I received from her. She explained all the services being performed and recommended a balance. The technicians performed great service and handled my vehicle with care and left it clean on the inside. I will be scheduling a wax detail service in a few weeks. Thank you Michelle and Lexus of Birmingham.

  courtney callis
a week ago
Christina Rembert and her team did an amazing job getting my service complete efficiently. I felt like VIP and was in and out swiftly. Thank you for your above and beyond hospitality.

  Margaret muya
3 weeks ago
My experience at Lexus of Birmingham was nothing short of outstanding. The service was impeccable from start to finish, with the staff demonstrating unparalleled professionalism and attentiveness. The sales team s expertise ensured a smooth and seamless process. Sidney was exceptional, knowledgeable, and answered all my questions. I highly recommend this dealership to anyone seeking a top-notch car buying experience.

  Cindy Muhammad
2 weeks ago
As usual, Tom Williams Lexus experience did not disappoint. I was briefed before my service and after. My service rep was stellar! He was accommodating, knowledgeable and extremely polite. He is definitely a credit to the Lexus family.

  Tam T
2 days ago
We just purchased our second Lexus from Lexus of Birmingham. Both purchases were great but this last purchase was even better with Joe Zeck. Thank you Joe! We highly recommend Lexus of Birmingham for their great service department and their amazing salesman Joe Zack!

  Kim Bible
3 weeks ago
From drive in to my service advisor, Sharon Lampi, my car is thoroughly serviced and cleaned. Sharon explains each service and the cost. They also text and send pictures with whatever issues your car is experiencing. You can choose to accept or decline the service, no pressure. You can also pay for your service online which saves time when checking out.

  Renee Christian
a month ago
Lexus Of Birmingham always goes above and beyond! I love the Royalty Treatment they give me every time I take my vehicle for preventative maintenance, even when it is as simple as an oil! They are very accommodating, friendly, and professional! When you drive a Lexus you not drive a great car, but you get wonderful customer service at Lexus.

  Elois Byrd
a month ago
I enjoyed my service visit today at the newly remodeled dealership. Upon arrival I was greeted and my car quickly moved on for service. I was told what to expect from my service rep Michelle. The service was completed in a timely manner and my experience was great at the Lexus dealership today!

  Kristie Bennett
3 days ago
Well done! Dropped off my new LX after hours for the no charge 10k mile maintenance. Michelle texted me early the next morning to confirm receipt. She statused me throughout the day and I was able to pay electronically before arrival to avoid delay. I even picked up the key and receipt in the Sales department after Service had closed. Nice! Solid 5 star.

  Kesha Thurston
4 days ago
The facility was clean and bright. Ron was nice and helpful. He is an excellent communicator. I love the service that I get with Ron and Lexus.

  Sheila Kemp
a week ago
Great customer service. Kevin took great care of me. Car was ready before the time quoted. Awesome job you deserve 120!!!

  Inspired By Z
3 weeks ago
My Rep that took care of me was Kevin Frazier. I had an issue that came up and he rectified the problem promptly! I appreciate his patience and assistance! Mr Frazier displayed excellent Customer Service! Thanks again for your assistance!

  Robyn Gaut
a month ago
Ron Amerson was very friendly and did a great job keeping me informed on the status of my vehicle. My first few experiences with the Lexus of Birmingham service department and especially with Ron Amerson have been top notch! Thank you!

  Charla Reed
2 weeks ago
Excellent service and customer care. Service Department is the absolute best. My appointments are always timely and everyone at this Dealership is professional and courteous.

  Laurie Milano
3 weeks ago
My experience with Lexus of Birmingham was outstanding. My husband and I are traveling across the US in my RX350L. My home Lexus dealer in Savannah, GAnotified me that there was a potential problem with the rotors. When I called this dealership, they could not be more accommodating. We went in for service this morning.Michelle Mandeville welcomed us and did an excellent job of making us very comfortable with the situation. She kept us abreast of what was happing with our car, explaining everything. We were in and out of there within 2 hours, allowing us to move on, to our 2 month trip.This is why I have been a faithful customer since 1993, Lexus is the best and always hires the best people! Laurie Milano

  Laban Bergeron
2 days ago
It took 2 days of calling before I could talk to someone in Service to book an appointment. Even with an appointment it took 2 hours and 20 minutes to charge the oil and rotate the tires. Not happy with this level (lack of) service

  Theresa McKibben
a month ago
Lexus of Birmingham always does a great job servicing my car! They are prompt, efficient, and friendly. So thankful to have this level of service provided!

  Matasha Alexander
4 weeks ago
Mr. Ron is always the best. He gives sound advice about my vehicle, educate me about different services when needed, all while helping me try to stay within my budget.

  Dorothy Welch
3 weeks ago
My service writer was very professional and personable. New waiting area is first class. My RX was returned freshly washed. Great experience.