Goodyear Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  evelyn bledsoe
2 months ago
First time experience was beyond amazing. The way the needs of my car was explained to me so that I could understand. I was even told the order in which I should replace the parts needed to keep my car running smooth as a fan! My receipt says Chase was my salesperson but I think the young man said Jason! Whomever he is the customer service was all around 100% I can't wait for them to help me keep my vehicle in tip top shape I will be back!

  austin
a month ago
Geno was such a great help at the counter! Kyle Moore handled my car with care and was finished in a timely manner! Great service! Will go back again!

  Heath Jackson
7 months ago
They overtightened the lug nuts on my girlfriend s Subaru which caused 2 wheel studs to break upon removal. Then they had the audacity to try to charge her $75 to replace the stud that they broke. (This is a $3 part). Dishonest people and poor quality work.I wouldn t have you all replace it if you did it for free. This place is a headache and time wasted.

  Chris Scalzi
5 months ago
Called at 1ish on a saturday for what I thought would be a tire balance .. ended up I needing new tires. I thought I was being upsold, but they were right. Completely new ride now. Chase, the manager, was super friendly and helpful. I'll definitely be back. A+, quick service.

  Donna Austin
7 months ago
If you want good service, go to these folks. Everyone is super nice and very professional as well as PERSONABLE! I m very satisfied with my tire service, alignment and oil change. My online tire order was incorrect and they called me before doing anything unnecessary. This is how you treat customers. Geno Roberts II was very kind and very informative of what happened with my online order. It s great to go somewhere as a WOMAN and not get treated like I do not have any sense. Because I definitely do! Thanks to everyone at this location for your service! I will be back and recommend you to people I know.

  Shera Shaker
2 years ago
I love this Goodyear! Adam is an amazing manager! He is the reason I keep coming back. Several times I have had to bring my vehicle in for new tires, and patch jobs etc. He is always willing to make sure he can fit you in. He treats everyone with respect, and is courteous. I live near McCalla. It's worth the drive to come and receive quality work, and great customer service. Joe the technician does a wonderful job as well. You can't find places like this anymore. I highly recommend this location to anyone, & everyone!

  Alexis Den�
6 months ago
I am SO grateful for this GoodYear, but I am most grateful for how quick and easy they made everything for me. They are a thorough team. They take time to make sure you understand what you are actually dealing with. So glad I came toGood Year. Great people! Great service.

  Lynn Miles
a month ago
I love the work with this Goodyear! They do excellent work as well as they are friendly, fast and resonable!

  Love of photography
a year ago
I called and spoke with Geno, I let him know I needed 4 tires and he found the best tires that also fit my budget. I let him know that I appreciated his great customer service, and that I had just called 3 previous tire shops and all were extremely expensive, some were rude. Geno went above and beyond from the minute we started talking on the phone. And did everything he could to help me. The prices at this shop are a lot more reasonable than what other shops are charging. The service was wonderful from everyone. My family and friends will be regular costumers from here on out. Thank you so much for your genuine, professional, wonderful, customer service.

  Jennifer Nelson
a year ago
Very pleased with the professional and timely service while getting my car repaired. The manager, Geno, made sure to inform me of the products and services (including warranties) that would help my car operate in the safest way. I will continue to patronize this location, as they also did great work on my husband s car a few months ago.

  Ashley A
a year ago
Desperately in need of a tire, which mine had a slow week for a week, I recently went to the Goodyear on Richard Arrington Blvd and received THE BEST customer service in the world! As soon as I walked in the door, I was greeted by Geno, and he immediately began to ask what brought me in and assured me I could get taken care of today. There were other customers in the waiting area, but I noticed that they rotation was quick and they weren t waiting an extremely long time (one even said oh wow! ); this made me feel better about my decision about coming here. Once my service was completed, I was explained about what I came in for, which was done, and What all I needed to be taken care of. Without a doubt, I will be back at this location for all my future Auto needs. Definitely found a loyal customer in me!!

  Alex Whilding
a year ago
I had a wonderful experience yesterday with Geno the manager. He was courteous and polite, introducing himself by name and getting mine before discussing my needs. He was thorough in his explanation of work needed and really took care of us without trying to upsell us anything extra. The entire staff did an excellent job on our car which ended up needing new brakes as well as regular maintenance items. They were prompt and had my vehicle ready when promised. I will definitely be back!

  Denise Bailey
a year ago
I went to Goodyear on the Southside for the very first time & my experience was beyond pleasant. A very pleasant atmosphere, very pleasant & knowledgeable associates.Brian took the time listening to the problems I was experiencing with my car. Never a time did he show nor have a rush attitude, a nonchalant attitude, a irritable attitude & most definitely not a attitude in saying....I have a female with many concerns, so I can add on sells. Had much patience with me & not only did he address my concerns...he explained each thoroughly!!!!

  Cassie H
7 months ago
Stopped by to get my big girl truck serviced before getting my trade show season started. Had a small issue with service to come up. But Geno & Brian got the issue taken care of quickly and put me back on the road.

  Tanya Webb
a year ago
I received great service at Goodyear on the Southside. They were thorough, affordable & delivered great customer service. Brian & Geno were awesome & listened to what I told them was going on with my car & serviced accordingly. No recommendations for unnecessary work. I appreciated their honesty and will definitely be a return customer.

  Patricia Jordan
a year ago
We live in Montgomery and I don't hesitate bringing all my vehicles here. It's worth the little extra drive to have customer service that is straight forward, honest and trustworthy. Geno and Brian at the desk are wonderful and always treat you like family. All of the technicians coming inside are kind and respectful. Simple acts of kindness and genuine care is rare in this day and age.

  Emily Horton
11 months ago
The sales representative who helped me back in March was so nice and helpful. He had my tires checked for any signs of leaks free of charge after I continued to get a low pressure light in my car, despite having my tires checked multiple times at other places. He showed me how to reset my TPMS after other places had checked my tires without resetting it, so I wasn t living in fear of a continual tire leak somewhere in one of my tires. There have been no tire issues since. Peace of mind and friendly service were both very much appreciated!

  Paul and Rebecca K
9 months ago
Another great experience with this store! Purchased set of Goodyear Assurance Comfortdrives, this set for our Buick LaCrosse and they are a very quiet, comfortable tire (prior set was for a Honda Ridgeline which turned that smooth riding truck into a smoother one!). They needed to order a set, but it came quickly and Andrew's communication was great throughout the process and they did a great job installing them. The car drives like new! Pricing is fair as well. Totally recommend this store, it's a good group of professionals!

  Bird Conway
a month ago
The workers at this location are the best I highly recommend this location to anyone Thanks Goodyear team.

  Tinks Mom
11 months ago
I made an appointment for May 11 at 8am. My technician Juan Saffo was really nice and friendly. I knew I was about to receive bad news, but encourage me to stay positive. I don't know that much about cars. He spoke with my uncle on the phone and explained everything. Juan answered all of my uncles questions. Even though Goodyear wasn't able to fix my car this time the next time I have a problem. I'll come back to this location. Thank you, Juan.

  Janet Kutsch
11 months ago
Geno provided amazing customer service! He listened to my concerns and was able to quickly diagnose the issue and provided me with budget friendly options for repair. I appreciate the staff s honest professionalism & I can t recommend them enough!

  A. Doll
5 months ago
Bryan Amd Andrew were absolute amazing and they provided me with wonderful customer service I appreciate them so much

  Ashley Miller
2 months ago
Great service! Staff was very helpful, friendly & efficient.

  Jack Smalley
11 months ago
Great service and great people here! Appreciated them getting the work done in a timely manner and taking the time to talk to me about my car. Genuine people doing good business!

  Vallean Jackson
a year ago
Thank you guys so much for your service! It is greatly appreciated! Special s/o to Brian for being understanding and going above the duty of customer service for me! Good year is definitely my go to place for my car needs! Especially the downtown Birmingham location! Thank you guys to the moon and back for taking care of my baby!

  Corinthian Walker
a year ago
They handled everything great! I was able to go run a few errands and when I came back, they gave me a great overview of the issues with my vehicle in person! They also are sending me notes through email and helping me understand my vehicle better! Thanks you all!

  Michael Ladson
a year ago
Very good service. I work for a railroad transportation company. I bring my vehicle fleet to get all the repairs done here. They are excellent. The manager Gino is honest and he gets the job done.

  Jay J
a year ago
So I could say a lot of good things about Geno like he is a good family man, good business man, and knows his tires and vehicles. However, the easiest way to explain it is when he left Montgomery, I dropped Gipson Tires and drove all the way to Birmingham to get my new tires at Good Year. Worth the trip.Geno is all about Customer Service.

  James Nelson
a year ago
Geno and his staff are professional and courteous. My wife s car stopped at her job and we didn t know what it could be. So we called around and found this gem in the downtown area which wasn t far from her job. After a few hours, Geno called and let us know that we just needed a battery replacement (that saved some time and money) while he was looking at my battery he did a full check and let us know we were needing breaks as well. With the price that he quoted my wife and I was what I was expecting to just get my car running again. Now with the money I saved I was able to get new breaks(front and rear), tire replacement, and a brand new battery. Plus when we came to pick the car up our key batteries were low and were replaced even after barely showing up on time before they closed for the weekend. Thank you I ve been driving a car that feels fresh off the car dealership floor.

  cheryl jones
10 months ago
Gemo over the phone. Wow could it believe the great customer service. Followed thru with everything. Today I met Brian. They are an awesome team. Goodyear is my new go to for car repairs