Ray's Collision Center of Auburn, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ajoa Yemaya
2 weeks ago
I'm not sure about others, but I had a great experience. I only spoke with Andy other than my initial interaction with the rep who directed me to send my info to him. I used my insurance for my car problems and everything went smoothly, especially with updates, etc. I appreciate the customer service and the other details they included. I'd definitely keep them for any future issues.Thanks

  Katina Alfred
a month ago
This is the worst experience I have ever had with what is supposed to be an honest reputable business. My vehicle has been at this shop since December 27, 2023 with an initial estimate of 15 days. Every time we call there is a different excuse from delays due to Covid on parts to finding additional damage. My vehicle was rear ended with damage only to the passenger rear. This shop initially quoted $5900 that has increased an additional $4000 being charged to my insurance. This is one of the biggest scams I have ever seen. What damage has been found in February that was not found in December or January? No one has contacted us we are left to call the business and be given a different date and a different excuse every time. We will never patronize this business again and I hope that USAA severs ties with them as this is one of their preferred vendors.Update: Since this post we have been given 3 additional dates and 3 more excuses and I STILL DO NOT HAVE MY VEHICLE. 2 MONTHS +

  S. B.
9 months ago
Re: My BMW 430 IRepair needed: Entire front bumperI am a 3 time returning client.Insurance company: State-farm The claim process was extremely simple.Here s my review.- [ ] Jake was able to give me a quote. Upon accepting the quote I was able to schedule a date to return my vehicle for repair. -1 week.- [ ] Jake stated that it would be 1-2 weeks to complete the repairs. It was exactly 2 weeks as promised. Jake called me after 1 week of service to update me. I thought that was great because communication is important to me.- [ ] The shop was very roomy, modern, clean and beautiful.- [ ] Jake and Kelly was SUPER friendly. Jake makes you feel comfortable and at ease. And, Kelly is a burst of loveliness and sunshine.- [ ] There is an Enterprise satellite office on site. I had the pleasure to work with Quay and Shay. They both were overly accommodating and helpful. - [ ] The repairs are FLAWLESS. I have to brag on the technicians, they do an excellent job. I know that there is a lot of great shops in town, but I love Ray s and trust 100% in their ability to get the job done. The repair is seamless. It s back brand new.- [ ] The shop detailed my car before delivering it back to me. Yes! It was detailed to perfection. I fell back in love with my car again. It was so clean.In closing, I LOVE this woman-based business. I got a chance to meet the owner Dana right at the end and gave her two big hugs. She went over and beyond to ensure that one last thing was handled for me. She went the extra mile and I a forever grateful.Dana, you have a great business and I will be a customer forever. Blessings to you and your entire staff.Future customers, my tip to you is be PATIENT and expect a possible delay for unforeseen circumstances. What I have observed is that this shop takes it time to ensure everything is 100 % correct, precise and accurate. I did not call Jake a gazillion times because I did not want to rush the process. If you have patience and want quality work done, please take your vehicle to Ray s. -Shanesia

  Linda Cruz
a year ago
Ray's had my truck for 7 weeks, and I didn't recieve 1 update. I had to call every week to get an update and was given two different days for completion. Otherwise everything was good. I should've been given weekly updates. That's just common courtesy.

  Sharon Hollis
4 months ago
The people's was so very friendly and they made sure that I was taken care of thanks so much

  Bob Lowry
2 years ago
(Length warning)I was happy with work they did on my car, which sustained about $7,000 worth of front end damage in a parking lot fender bender.About three months later I discovered something wrong with the undercarriage. A piece of mesh that sits under the engine was torn and appeared dislodged.I had no idea what happened to it, but I had some suspicion that the piece might not have been attached securely during the repairs.So with my car sitting in the parking lot in the rain, a lady brings out the guy who worked on my car. It was obvious from the jump he was taking no responsibility.He looked at it for less than 10 minutes, never getting under the front with a light for a close exam and proclaimed, without evidence, that I had run over something and caused it to dislodge. He then pointed to a scratch on the side of the the top of the bumper and somehow deduced that was evidence of the damage I caused.The fact was that fairly minor scratch was caused when I brushed up too closely to some shrubbery at the post office drive through in Auburn. The shrubs have since been trimmed back.If I had actually hit something or run over something to dislodge a piece under the front of the car it would have done substantial damage to the very low riding front bumper.I thought they would at least have driven the car in the shop and put it on the rack for a close examination.But they surmised with no evidence that it was my fault and refused to fix it or at least do some patchwork on it to keep it from all falling off on the freeway. All they wanted was a photo of the scratch to convince my insurance company it was all my fault.Hopefully there won t be a next time, but if there is, I won t be returning to this shop, and I plan to advise my family, friends and neighbors to avoid it.ADDENDUMJan. 4, 2022 the star rating to only one after the Hyundai dealership in Auburn determined my car had been running hot for months because Ray s put the wrong kind of coolant in the car after apparently draining the factory installed fluid out during repairs. There is no apparent damage to the engine, but it cost me nearly $200 and a lot of time wasted by me, plus keeping my car overnight, for Hyundai mechanics to finally determine what was wrong with it and fix it.Steaming mad with Ray s.I reduced

  Alex Bunovsky
3 years ago
They were professional, communicated with me through the entire process of fixing my car, and did an outstanding job. Being new to Alabama, I wasn't sure where to bring my car for repairs... They blew me away with how great they were. Will definitely go back if I need more body work done.

  Jenna Morgan
2 years ago
Ray s is fantastic! They took such great care of my car and answered all of my questions. It was no hassle, no fuss and handled the insurance claim which was great. I would highly recommend using Ray s!Services: General repairs & maintenance, Body & TrimServices: General repairs & maintenance, Body & Trim

  Justin Wilson
6 years ago
Replaced my windshield about 8 years ago. The price was good, and the work was excellent. Absolutely no hints of a leak, and not so much as a rock chip in it over the years, so the glass was good quality. I would absolutely use them for auto glass work in the Auburn area.

  CURTIS BARNES
2 years ago
Great work. Their under huge work load and the hail storm made it harder for them. But great repairs and quality work just be patient with the time frame heavy work load. But quality is number 1 on repairs. Great customer service.

  SFC Hector Gutierrez
2 years ago
Shame on USAA for sending me to Rays Collision of Columbus 50th street! Upon my body work getting completed, Rays collision attempted not once but three times to get the paint correct. Every time I got the call that the paint was completed, it only came back with more new scratches! USAA has the nerve an insisted that I take my truck back. They have had three attempts to get it done and still fail to complete the job to satisfaction. The customer service is great but there work is poor and lousy stay away from Rays Collision I would recommend north Columbus collision center.. and stay away from USAA if at all possible

  Paul Chappell
9 years ago
We are so thankful for Ray's Collision Center. Our truck broke down on the side of the highway, and before the wrecker could even get us there, they had the necessary parts on order. The folks working their made my family feel at home - we had been driving all day, with only three hours left to go until we were home, and they had fun activities for my kids to do and wonderful cold drinks provided for free. Not only was the service fantastic, but the work done on my truck was done quickly and completely. I was overwhelmed by their southern hospitality and their love of the military. Thank you so much for all your hard work, working into the night, so we could get home. I have to add.....they even called us the next day to make sure we made it home ok. I felt like family!

  Alexis Allen
5 years ago
absolutely the worst body shop i have ever dealt with, if 0 stars was an option that s what they would be receiving. everything was done in an EXTREMELY untimely manner. multiple different dates of completion have been given over a 6 week period and if my car was not going to be completed that day they would not call with an update we had to call ourselves and ask for that update. originally the date of completion was promised as 2 weeks ago. would not recommend to anyone fo not use rays collision.

  Christopher Hudson
3 years ago
I came here with my own parts and wanted them installed. They told me my parts couldn't be installed and wanted to charge over $1000 for parts I had already purchased for $150. The next business I tried not only was able to use my parts but charged half as much for labor.

  Elizabeth Kaufman
6 years ago
The shop is nice and staff are professional and extremely courteous. I was kept updated on the status of my repairs, and the work looks fantastic. Highly recommend if you were in a fender bender.

  Cara Egan-Mazher
5 years ago
I called to get a quote for installing a passenger side mirror, I already had the part, and was only calling to get a quote on the labor, they said I would have to bring the vehicle in. For what? There is absolutely nothing to look at on the vehicle to get this quote. The dealership was the only people that actually gave me a labor quote. How is one supposed to shop around if they have to bring their vehicle to every location. Ridiculous!!!!

  T Vines
4 years ago
This is the best experience I've had with an auto body shop! Every employee was super nice and seemed to enjoy their job! If I need help in the future, THIS IS THE PLACE!

  Keith Bradberry
5 years ago
Great people to deal with. I ve used them on 3 different vehicles. Very friendly and honest people! Highly Recommend!

  Michele Mccall
2 years ago
Lonnie was very kind to us after my daughter had a wreck. She talked to me and was very informative during this process.

  Kalithia Hardnett
6 years ago
The work on my car was excellent, but the attitude of almost all of the workers are horrible. The attitude completely out ways their good work.

  Joe McDonald
6 years ago
I did not care much for this place. I asked them if they could swap out a door on my Dodge Ram. The guy acted as if they did not want to do it. Told me they could not schedule it till a month later. I took it to Express Oil on College and they did it in about two days.

  John Mc
2 years ago
They were very helpful in explaining the procrdures and schedule for doing the estimate and the the repairs.

  La Jackson
7 years ago
This place is Awful run run run the people are rude work is very very very slow!! They are a rip off if I could give a half Star or no star I would!!!! And please don't pay up front you would ll never get your back!!!! And the front desk clerk is very rude and unprofessional and unproachable

  brandon howard
5 years ago
This is where my insurance company sent me I have no complaints excellent service excellent communication from staff clean environment would recommend to all who need body work

  Darrell Moore
7 years ago
Fast turnaround but not the best quality. The initial estimate was the lowest of three shops but final cost was 20% over estimate.

  Caroline Cain
6 years ago
As someone who has used Ray's multiple times, I wouldn't hesitate to recommend them.

  Artie Vaughn
a year ago
Great experience here. Professional and knowledgeable.

  Gariandra Dupree
4 years ago
The pricing is entirely too high, but good service and beautiful lobby.

  Catherine Summers
4 years ago
They do great work and are so nice, organized, and honest.

  Brandon Howard
6 years ago
Seemingly perfect experience with new body shop great environment nice staff