Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Leah Carter
2 weeks ago
Sides did a fantastic job handling our daughter s repair after the front of her vehicle was hit by another driver. Their communication was top-notch and everything was taken care of between them and the other party s insurance. Highly recommend!
Brittney Soto
5 months ago
Though my car was done quick I have a few complaints. I reached out to my insurance company who connected me to sides and have yet to hear back from them still. My car went in and came out with a ton of new scratches and my back right passenger window does not go down. Granted the door had to be replaced because I was hit there but still the window doesn t go down! The first picture is my car the DAY it went in and the second picture is my car the day my boyfriend picked it up. The third picture is that back window that had no damage previously just the door. When he made a comment about them he was told I said the scratches were there so he left with the car since I was working. Disappointing but glad I got my car back.
J. Milton
a month ago
I recommend this company to anyone needing body work and repairs to their vehicle. They communicated with me via text with notifications and status updates. If I ever have another wreck, ( which I hope not) I will definitely use them again. I am extremely satisfied with the customer service and the work done to my car!!! 5 stars!
Brandon Nichols
2 months ago
Took my SUV in to see about getting some scratches removed. Instead they found most of what I thought were scratches was actually paint transfer and they offered to see if it would just buff out, which 90% of it did. I was pleased enough with the results that I didn't feel the need to proceed with anymore correction. Sides could have easily gotten some business by telling me some amount or could have gone as far as making an insurance claim but they were honest and helpful by fixing my problem free of charge in less than 10 minutes with a smile on their faces. I will definitely return in the future with any issues.
Nancy Steadmon
a month ago
Excellent job on my car repair. Promises were kept and car was returned 3 day early. I love the text messsge updates excellent source of customer service. Staff was nice, efficient and very easy to work with. I highly recommend Sides!
Brittany Roberts
5 months ago
Had my car repaired here last week, from a wreck I was In last month. Car had minimal damage, but I did end up needing my rear bumper replaced. They answered all my questions and were very patient with me, including giving me very reasonable time frame as to how long they would have my car. They definitely held up true to their word on how long they would have it. They were very quick getting it completed, but did a fantastic job on my car. Didn t even have my rental for a full week, and they were done with my car. My car looks excellent, and can t even tell it had been in a wreck. They did a great job!
Kylee & Michael McKinley
7 months ago
I wish my experience with this location was not so negative, but unfortunately it was. My original date of completion was expected to be the end of October 2023, but after speaking with Daniel (the progressive representative) and being led to believe that my vehicle would be ready by 18 August 2023, I spent $600 to fly over 1,000 miles and pick it up. During that week I was told that it would in fact not be finished by 18 August, but that they felt confident saying it would be done by the following Friday. 25 August 2023 arrived, and the vehicle was still not finished due to a missing part which they claimed was on back-order and unavailable at any nearby dealerships. However, whenever I took the initiative to call and inquire I was able to find the part at a location less than 2hrs away from the shop. I was told they could not go get it until the next week and having it delivered would result in the same wait. So I chose to rent a vehicle (out of pocket) and drive to get the part on my own. They refused to waive my deductible despite all of this, with the knowledge that what was originally supposed to be a 5-day trip worth $1k, wound up being a 3-week trip that cost over $5k. On top of that, not even a full 5 minutes after I began driving the vehicle, parts fell off of my rear-view mirror that were entirely intact even when the damage had been done to my car that put it in the shop to begin with.Obviously a lot of this comes down to circumstances that wound up being outside of anyone s control, but at the end of the day if you are not certain a car will be completed and you know a customer is traveling that amount of distance it is extremely unprofessional to lead them to believe it will be and refuse to compensate them considering the resulting financial hardships.Services: Tires, Steering & suspension repair, Body & Trim
Robyn Abernathy
3 months ago
I recommend Sides Auto Body 100 percent. I was hit and they made the repair in the exact timeline they told me and it looks FABULOUS. The front office staff all the way to the repair shop are RATED at a 100 Percent by me. Thank you so much !!! Its wonderful to have hometown people to repair you vehicle that do the repair TOP NOTCH.
Tony Martin
7 months ago
Sides Body East repaired my car, through Progressive Insurance, from 7/25-8/18/23. I had to wait from 7/01/23 to get it into the body shop, which was less time than all the other body shops (2-4 months). The accident did about $6,000 in damages to the hood, front bumper and left corner. When I got my 2008 Honda CR-V back, I was satisfied with the paint and body repair work on my CR-V. You could not tell the CR-V had been wrecked. We will see how well the paint holds up, and if the body repairs work and A/C repairs have any problems in time.The reason I gave Sides Body East a 3 Star rating is for the POOR to NON-EXISTENT communication to keep me informed on the status/progress of my CR-V s repairs. In the beginning Daniel, coordinator of repairs, told me he would call when they started painting my CR-V. He did not. I had to call Daniel to get any information on the status/progress of my CR-V throughout the entire process. Near the end, he was waiting on one part to arrive and quickly snap it on. I called and was told that it was to arrive on Friday, then Monday, Tuesday, Wednesday, and Friday. You would think they had tracking on their shipments and would know when parts were going to arrive. Of course I had a rental car, and neither I nor Progressive Insurance ever knew when I would be returning it as a result. I could not make plans/arrangements to be dropped off at Sides Auto Body to get my CR-V because they could never tell me when the part was arriving and when the CR-V would be ready. On Friday when I called Angela did not know if the part was in , Trey talked to me and said the next shipment would arrive at 4:30 pm that day with them closing at 5:00 PM. This would mean I would be without my CR-V and in the rental car another weekend. Trey asked me if I wanted him to check and see if the part was in? Of course I did. That is why I called. He checked and called me back 20 minutes later to tell me it had come in, he had installed it, and my CR-V was ready to go. Finally on 8/18/23, I got my CR-V back after making several calls to check on the status/progress during my CR-V s 3 � week stay with them.ALL of the other body shops I tried to get my car into had 5 Star ratings for their high quality workmanship. They PRIDED themselves on keeping their customers updated on a frequent and regular basis via texts and/or phone calls. The reviews raved about this fact. Perhaps this is why I would have waited 2-4 months to get my CR-V into their body shops, and only 2 weeks to get work started at Sides Auto Body (POOR communications!).I would not recommend Sides Auto Body because Daniel, coordinator of repairs, does not do his job and keep the customer informed on the status/progress of their vehicle at all!UPDATE: Immediately upon posting this review, I received a call from Daniel, Sides Auto Body East coordinator of repairs, threatening me with a lawsuit for using his name in my review and accusing him of not doing his job. In addition, he said the owner said they would not repair my car in the future. Apparently, they didn t read this review. I don t recommend Sides Auto Body East and would not return to their business for any future repairs.Services: Painting, Body & Trim, A/C installation & repair
Will Morgan
7 months ago
Great repair and reasonable cost on new Toyota Highlander front bumper and door. Daniel did a great job of getting us in and out around our schedule, even staying late so we could pick it up after work. Hope that I don't have to, but would definitely use them again! Thanks Daniel for making it easy!Services: Painting, Body & TrimServices: Painting, Body & Trim
Lee Jock
6 months ago
Highly Recommend! Thank you Trey! I have never needed bodywork, and Sides was recommended by a friend. Trey was very knowledgeable and walked me through the entire insurance claim process. If you don t normally get into accidents, and you are unfamiliar with body work, I highly recommend Sides. I had no idea what I was doing, but Trey made me feel at ease. I wish everything else after an accident was this easy!
Al Morris
4 months ago
Super easy to work with, very friendly and up front truthful. Very appreciated! Not your sterotypical auto repair place for sure!
Marilyn Watson Bell
3 months ago
This shop is absolutely amazing. No problems what so ever. I am new to the city and I was treated with professionalism and kindness. Highly recommend. Thanks Sides East
Desiree Towe (Desi Towe)
7 months ago
I have an 01' F250 truck that had been accidentally hit while parked. It's an older truck but still means the absolute world to me. I didn't have a rental car available, and Sides did work to get the truck completed as soon as possible. They color matched perfectly with the two-tone, and the pinstriping was fantastic. The rear quarter panel and bumper looks brand new. I'm very appreciative of their work!
Heather Thompson
7 months ago
I experienced exceptional customer service when I had to carry my Nissan Altima in after a tree limb had fallen through the back glass of my car. Daniel was so helpful in getting my quote together and explaining all the next steps. Would definitely recommend to my friends and family.Service: Body & TrimService: Body & Trim
Phil K
8 months ago
High quality of work! Will not stop until you are content with your repair. They buffed out the clear coat based on defects the owner found during my final walk through. Who does that? They care and it shows. 2nd car I had them repair now. I m a repeat customer!Services: Painting, Body & TrimServices: Painting, Body & Trim
Clerissa Hubbard
7 months ago
Trey is beautiful! He literally got my OJ fixed and perfect!! OJ is perfect! Thank you so much Trey and the rest of the staff at Sides! I have the best looking orange jeep in all of Alabama thanks to y all! THANK YOU THANK YOU THANK YOU
Josh Dupree
11 months ago
I have been doing business with sides auto body for years and Johnny and Darren Sides have never let me down or disappointed me. I've had several vehicles painted and body damage repaired and the work is always professional and done right. Love these guys super easy to deal with and if something isnt right they have and will make it right to the gold standardServices: Auto body & trim repair, Tires, Steering & suspension repair, Painting, General repairs & maintenance, Electrical, Body & Trim, Auto detailing, Auto interior vacuuming, Auto body & trim replacement, Car waxing
Deborah Makowski
a year ago
I had the unfortunate experience of being rear-ended and while my Subaru fared far better than the person who ran in to me, there was damage to the rear bumper, quarter panel, exhaust system and rear automatic braking system. I had to wait a bit to get in but from first contact to final delivery, my experience with Sides East was awesome! I was treated with respect and things were explained to me (not man-splained , just explained) clearly! I was given a realistic timeline and kept up to date on progress via text. My car was ready and operates and looks factory perfect again! I heartily recommend Sides East!Services: Auto exhaust system repair, Auto brake repair, Auto body & trim replacement
Jessica Carter
a year ago
The work looked great! They worked directly with the other parties insurance which made for a hassle free transaction for me. We had them do a few extra things while they had the truck there and it all looked great and they did it for a fair price. I loved the text message system they use to help keep me updated on the progress of the workServices: Tires, Painting, General repairs & maintenance
Joe Staton
5 months ago
Did a great job repairing my hail damage. They worked directly with the insurance adjuster.
Kristy Hudson
2 years ago
I debated on posting this review because of how highly recommended this place is/was to me. I was in a fender bender and I needed my bumper fixed. I got several quotes and decided to go with Sides based on recommendations alone. The price was competitive and not that much of a difference compared to other places. The quality of work that was done was disappointing, the communication between the personnel wasn't good at all, and the time that it took to get my car fixed was atrociously long. It took 3 times of them having my vehicle, nearly all day each time, before it was fixed to the quality that I expected and had received at other body shops. Communication wasn't clear and often felt like I was getting "run around" treatment because of the persistent issues. I sincerely hope that my experience is a one-off for the company; however, I highly doubt that I would return if I needed anything else to be fixed.Service: Body & Trim
Dawn Ellenburg
7 months ago
All staff were very friendly. Promised an end date and it was completely done by that date. They were in constant communication with updates about progress. Would definitely recommend to others.Services: Painting, Body & TrimServices: Painting, Body & Trim
Austin Fussell
9 months ago
Car looked great after repairs and the team did everything they could to resolve my electronic issue, ended up just being a bad key fob. 10/10 recommend!Service: Body & TrimService: Body & Trim
Richard Hart
3 years ago
These guys are great. They repaired my Toyota Sienna and matched the paint remarkably well. I could not be more pleased. They are extremely professional and a pleasure to deal with. Repairs were completed on-time and for a reasonable amount. I highly recommend them.
Jim Hard
3 years ago
Just a big shout out for Sides Auto Body Repair East! I just used Sides Auto Body East to repair my 2014 Jeep. Absolutely perfect job. If I didn't know where the damage was I would never find it. The folks are super nice and had the car back when promised at the estimated price. No surprises. They want to make sure you are satisfied. Highly recommend. 5 stars.
Michael Sellers
3 years ago
Sides Auto Body East did a lot of repair work on my 2014 Hyundai Sonata. The work they did was fantastic. Looks like it never happened. The communication was fantastic. They kept me up to speed during the entire process. I will recommend this shop and people to anyone who inquires. This will be the only body shop I use going forward, hopefully I won't have to. Thanks guys, y'all are awesome!
Dorothy Montgomery
2 years ago
Being a woman, there is not alot I can stay with knowledge about a body shop. I mean. I only know the basic car maintenance. So, this critique is reflecting my ease and comfort level with the shop which is very important to me. I hate doing business where I am not comfortable. No matter how good the business is said to be by others, I will never go back because of how I felt at the first meeting. Below are my two cents on Sides Auto Body Shop Outstanding customer service Kind/Caring people If the people represent their job skills, my car will be as good as new when it is returned.Out of the choices recommended by the insurance company for repairs, I chose a winner.
Andrea Percle-Navarre
3 years ago
I had scratched my car when pulling into the garage. I went by sides for an estimate and an employee came out and used his "special sauce " and took my scratches completely out. He then buffed and waxed the area. You couldn't even tell I had scratched it all up. The only thing they had to do was order my tire cover. Cost is about $300. My first estimate was for $1750. I highly recommend sides and will definitely use them again.Service: Body & Trim
Jeanne Berry
a year ago
I could not have asked for a better group of guys to work with. Very professional, knowledgeable, and they jump through hoops to keep you informed. 5 Stars to Trey, Daniel and Jonathan.