Shannon Bryant's Auto Body & Towing Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Scarlett Hyman
a month ago
I would definitely go with ANY company but this one. My food trailer was to be picked up Monday of this week, no call no show. Then Tuesday, no call no show. I m not sure if this is how you get treated if it s paid by insurance or not but it was terrible. They finally showed up at 1PM when they were to be there at 8AM Monday. When they arrived they didn t have all the proper tools. They knew the details of what they were getting. Don t believe home office relayed the information properly to the field workers. Which would make sense because when I called to speak with the owner, he was very disrespectful would not let me speak and when I did get the opportunity to finally speak, he hung up on me. When I called back, he said I need to calm down and sit down. Anyways, don t use them.

  Briggett McGee
11 months ago
*****I give this 5 stars*****Shannon Bryant and his team came to the rescue when we hit a deer 5hrs away from home at 8pm on a Saturday night. Our vehicle and camper had to be towed. The deer busted the radiator, air conditioner condenser and transmission cooler. They also drove out of their way to take us to the nearest hotel. Good trustworthy people, very professional and respectful. Shannon got our vehicle repaired to where we could drive it home and checked on us making sure we made it home safely. Special Thanks to Shannon and to your team. I feel like they went above and beyond for us.I would highly recommend this company.Service: Special vehicle towing

  Dillon Bishop
4 months ago
By far one of the worst experiences dealing with a tow company in all my years in transportation and logistics. We asked this company to do a swap of one of our flip axles from one trailer to another. They did that, charged us $4850, and demanded payment same day or they wouldn't let the trailer leave. We paid it and thought that was the end of it. Now, they have our trailer, did $14500 in repairs that we never asked for or approved, and now threatening to file an abandonment suit against the trailer unless we pay them the full amount via COMCHECK. I've also reached out to the local Police department to express my concerns regarding this company, they are going to investigate this further since they've received multiple complaints against them, for very similar issues. Will never use this company again and cannot express the importance of anyone else thinking about using them, DO NOT. Read the reviews, the writing is on the walls.

  Zuliaka Ortiz
2 months ago
I will write a review everyday. This man is a crook don t bring your car there he sneaky a liar and just crazy. He cussed me out for trying to pick a vehicle up wouldn t tell me a balence just tried to pay and leave now he doing the most. Don t bring your car you ll never get it back

  Andrei Kaplunov
4 months ago
Guys, just stay away from this place .Labor 225$ per hour!40$ per gallon of special antifreeze This guy will get last penny out of your pocket!Important!!! Lock your fuel caps if you leave your truck in the shop! It will save you some fuel

  Miles McCormack
7 months ago
Do not call these people!!! I called them to change a flat on the side of the interstate. They said it would be $250 and needed credit card upfront and they would be there within 1 hour. I paid without hesitation. 2 hours later, they still had not come and I finally changed the tire myself. They will not answer the phone now and I'm out $250 for a no call no show scammer!!!!

  C�sar Nagao
3 weeks ago
No matter how desperate you are for service, avoid this vendor at all costs. They are expensive and very unpolite, they only want to take the money off your pocket. You have been warned.

  T Pierret
a year ago
Mr Shannon Bryant is our guardian angel.Our family road trip from Wisconsin to Destin FL took a turn for the worse when our drive belt and idle wheel broke on our drive down. A quick google search and 30 minutes later Mr Bryants truck was pulling into the gas station parking lot. While my kids were almost in tears not knowing what was going to happen I was concerned parts or mechanics wouldn't be available for the quick fix.As soon as we arrived at his shop Shannon greeted us with his southern charm and gracious smile. The guy is as genuine as they come. He explained what broke to us, and didn't mind taking an extra few moments to let our little kids all poke their heads inside to see what he was showing them. Heck, he even went and got a bag of treats so the kids could give them to his dogs. After an hour our truck was fixed.....we were ready to get back to our spring break vacation!BUT....thats when Mr Bryant's character shown through. I went to the office to pay and I was showed the receipt for the parts he had bought for our truck ($63) and was told I could pay what I would like. He refused to take much more . I offer hundreds of dollars and he refused saying "I want ya'll to get those kids down to their spring break!" Who does that in todays world? Not many that I have encountered. Most would have charged us extra for the quick repair due to our desperate situation. So off we went and got to our final destination. Even more amazing was that night my phone rang about 9pm. It was a number I didn't recognize. It was Mr Bryant himself. After taking his wife to church and out for dinner he decided to take 5 minutes to call us and make sure we got to our final destination, safe and sound. Again, who does that?!Mr Bryant, I'm speaking to you. You're a true faith-filled man doing things the right way. Your father would be proud. Thank you for your repair and generosity but more so for being a beacon of light in a world that desperately needs it. May God bless you!!!!!TimService: Car towing

  forrest huddleston
6 months ago
Terrible! We were stuck on the interstate at night. Called them, they charged us in advance, and then never showed. Also would not answer their phone when we called to check on when they would come. It took us several more hours to get help from someone else, and kept us in a very, very dangerous situation for much longer. They also never refunded our money. These people take advantage of people in trouble.

  Jodie Petersen
11 months ago
I manage an RV resort and a strong storm came through the resort and a large 5th Wheel ended up on its side. This company was able to safely and quickly erect the unit upright while taking extra precaution to not damage the utility pedestal in the process. They then prepared the unit to be safely hauled away. They did a fantastic job and I would highly recommend their services.Service: Special vehicle towing

  Greg Barker
11 months ago
By far the worst experience on the road. They said I needed $6591 worth of work done. When they finished they said it wasn't done yet and that they would need more time and another $2157. As soon as my driver left their yard the check engine light came back on. We had to limp the truck back to Wisconsin where I could have mechanics I know and trust work on the truck. Once we got back to the yard we discovered the work was not done or it was not done properly, over charged by $1000, and their communication is lackluster at best. To top it off we found that they stole my wheels and tires off the truck and replaced them with old, bald tires. My bank will be looking into this and we will be pressing charges for grand theft.If you look at the reviews they are good for local clientele but those that have businesses based elsewhere are all terrible reviews. If you have an out of state trucking company I would highly encourage you to look for a reputable mechanic that does not lie, cheat or steal from hard working people.Rebuttal:I'm the owner of the company, not the driver, Shannon Bryant. At that time my drivers were paid salary and the driver that you had at your shop for 11 DAYS remained paid while you stole our tires, rims, stealing food out of my drivers fridge and performed shoddy work. I have proof of all of this including GPS locations, time stamps, telematics, the word of a combat veteran that explained how Shannon Bryant and company stole $140 worth of groceries from his truck, pay stubs to show my drivers were paid the entire time, invoices to fix the subpar work from my mechanic that we had to have redone, as well as receipts for the new tires and rims we had to replace. Stealing from a combat veteran is a new kind of low that is incomprehensible.Shannon Bryant, what proof do you have that this was not you? What basis do you have to stand behind your accusations that I wanted you to "tap the bill and give him money back so he could have extra money in his pocket"? That's right, you don't have basis/ proof because you only state opinions like angry children and not facts.I am willing to submit my documented proof to anyone that asks. Shannon Bryant truly gives a bad name to all mechanics. If you're local you get great service. If you're passing through they will not hesitate to take advantage, and IF you are lucky they may actually solve the problem you came in with, but that has yet to be seen on my end. Again, I have proof that he did not complete the work I paid him to do.It truly is a shame they call themselves Christians by hiding behind the Lord and Savior, Jesus Christ. They may be Christians, they are also thieves. Since it's ok to throw out opinions, Shannon Bryant should open a church instead of a mechanic shop and tow business because they definitely need Jesus.

  Grant M.
a year ago
One of our company trucks broke down in Evergreen and they towed it to a dealer in Montgomery. Only ones that were able to tow it same night.

  Petro Greveni
a year ago
What a shady way of doing business by owner. The mechanic is cool but the way this place basically robs you is insane. I had a bad hanger bearing on the drive shaft. An hour job to do nothing insane. It started with the day before saying they had the part but in reality they didn't. They go get the part..charge 320 dollars just to get the part but the WORST was what they charge for labor. They saying they got a 2 hour min work and charged 2 hrs for removal and 2 hours for installation. 4 hours of labor for a legit 1 hour job. 150 dollar per hour. They don't have the labor rates posted anywhere. They only put it on your invoice after all done. Oh and they send the invoice via email and aren't even in the shop to talk about it. Only through phone. Got robbed of at least 450 dollars right before the holidays.

  kevin mendoza
a year ago
The absolute most horrible service I have ever seen, after an almost 7000 thousand dollar charge for a tow right down the road and the brake valve to be replaced, they want to hold my truck captive until my company issues a comcheck. Then we get the truck back to my shop, we found repairs were sloppy, hardware loose and still had problems with the air brakes which they kept in there shop for a week to repair. Price gouging at the best here. Stay away from this company if you value good service and honest business prices. If I could give them a negative 20 star review, I would!!!Service: Special vehicle towing

  ernie swope
2 years ago
As a business owner and running a Towing and Service repair for 18 years I couldn't believe what this place did to me and my Driver. If I could give them a negative 5 stars I would. DO NOT USE THIS PLACE. They fix your stuff then charge you astronomical amount of money and keep you in the dark about price, when the job is done that's when the price gouging begins. The mechanic left without giving us a price and took photos of our card (illegal). While talking to the Manager about the bill he was one of the rudest people I've ever talked to. Go somewhere else, have someone else do it.

  Tammie Taylor
a year ago
I am soooo pleased with this company. Yes, rates are too high, but definitely in line with everyone else. On time, in perfect format with loading and unloading. I was thoroughly amazed at how much care and caution was taken to not damage my vehicle. Driver definitely knew what he was doing.Service: Long distance haulingService: Long distance hauling

  Melonie Abate
4 years ago
A deer ran into my friends vehicle in January. This shop gave a quote to her insurance and was PAID IN JANUARY. A month later, February 16, she still had not received her vehicle. I allowed her to barrow my car to get to and from work. My friend asked us to call The shop because they stopped answering her calls weeks prior. I called several times and was given the run around about this vehicle. I was told he was in the paint booth and would return my calls...SEVEN times. My husband went to the shop four times, once a week for a month, and was told each time the car would be ready the next week. The last time he went, he was told the A/C needed charged and then it would be ready, that was THREE weeks ago. On Wednesday the car dealership who was to fix the A/C called to tell Shannon the vehicle was ready for pick up. He did not pick up the vehicle. On Thursday I called Shannon s to see when they would be picking up the vehicle. A rude gentleman told me the car would be picked up and detailed before delivery to my friend. When I asked when we could expect delivery, he hung up on me. Today, Shannon s is refusing to release the car until the insurance pays more money. She can t get her car from the dealership because the amount owed is rather large, A LOT more than the amount to charge an A/C. This auto body shop has had this vehicle going on FIVE MONTHS!! Strongly do not recommend this business!!

  DeAngelo Davis
a year ago
I would NOT do business with them! They charged us for the job upfront, did not provide us with an invoice for the work done after asking 3-4 times. Called and they send you a voicemail box that you can t leave messages. They just screw you out of your well earned money!

  Chad Edler
8 years ago
One star is far too much to award to this customer based on their customer service. It down right sucked. Waited over two hours for a vehicle lockout and they are located only 5 minutes away. Apparently they were too busy to spend 5 minutes and 5 miles of travel to slim Jim a door. They never showed and told my wife to call someone else, this after three times being informed someone was on the way and would be there in 15 min. Person on the phone was just plain rude. Can't believe they would have charged my roadside assistance plan better than 50 dollars for their crappy service. Finally coordinated with another company and they were there and complete within 10 min. For only 30 bucks and it was after normal hours. Thanks Bryant, thanks for nothing! Palmers rocks!

  andy ramirez
a year ago
Fast response and helped get me and my wife home in a timely manner. Very friendly and made sure we were able to get truck to dealership and able to leave before them.Service: Car towingService: Car towing

  Leon Ciambotti
a year ago
These scam artists charged 13K for a compressor/air dryer/lines repair. Went 1/2 mile and it was puking out of the compressor line. These guys are a joke!!!Service: Long distance haulingService: Long distance hauling

  Serrena Shepherd
3 years ago
We were 11 hours from home., they happily fixed our wheel bearing the day that we were traveling through! He also understood how stressful it was and helped take away some stress by doing it for free!!! Yes, you read that right. Amazing and respectful people, forever grateful!Service: TiresService: Tires

  Daisy Ocampo
9 years ago
I had an AWFUL experience with this towing company. I was in a car accident and this company was contacted by the sheriff handling our case, and by the time I tried to pick up my vehicle, the owner of this company charged me an OUTRAGEOUS amount of money. He was very inconsiderate knowing my family and I were in a very awful car accident and had to spend a few days in the hospital. I would not recommend this towing company to anybody! I live in Atlanta, GA and was told one amount over the phone and by the time I arrived I was charged TWICE the amount! They charge $400 just to hook up your vehicle plus towing storage fees plus title! We ended up paying $800 just to get my belongings plus giving up the title to my vehicle. You most certainly get ripped off!!!

  art_NOT_ toys
5 years ago
One star is excessive!!Less than satisfied. The original repairs were not done to standard, then it took weeks to get a hold of someone to get the issues corrected. The vehicle was left in their possession for 10 days as we were promised it fixed by a certain day and when we went to pick it up...the car had never even moved from where we left it!!This experience puts a bad name out there for small business owners. Lesson learned the hard way.

  Charlotte Spurlin
6 years ago
My husband, Bill Spurlin, recently had a blowout issue with a boat trailer on I-10. He called Shannon Bryant who was 1.5 hours away but showed up quickly and refused to give up until he had Bill ready to roll. That meant driving into Pensacola to locate parts @ 10 pm on a Friday! Shannon's professionalism and determination to get Bill on the road were much welcomed. His price was more than fair! We highly recommend Shannon Bryant's company.

  J A
5 years ago
Mr. Shannon Bryant has been so wonderful to my sister and brother in law as they had broken down with their camper and truck. Mr. Bryant towed them to a safe place and has done everything and more to help them. He has gone above and beyond to ensure their comfort and I just wish to say a huge THANK YOU.. So rare to find people of this caliber today. God Bless

  Ryan Whastood
10 years ago
Thanks Bryant for your towing service for responding in the first call and ensuring a better the service first hand. You consumed a lot for me and save from an awkward situation. Your efficiency and tender behavior touched me and my heart. Carry on with the same service and professional etiquette that will beget name and fame.

  Antonio Caradine
a year ago
I had broke down on the side of the highway. And he came and pull me to a safe haven. And back up to the dealerService: Long distance haulingService: Long distance hauling

  Mike Aziz
11 months ago
nightmare he didn't disconnected the driveshaftmy motorhome and he messed up the transmissionand he damaged my front bumper

  DeVonte Johnson
2 years ago
One of the worst experiences in my life and I've been to Afghanistan, I was 19 it was my first car and I wrecked it 2 hours away from home I panicked and called the closest towing company and this guy milked me for every penny over 2grand for a radiator, a head light and "beat some dents out" I came to pick up my vehicle it looked almost identical to how it was after the wreck I am baffled this man is still in business one of his own workers told me "yea he worked you, he's gotta keep the prices high to keep his old lady happy" I look back on it as a lesson but please if you break down near this place just walk home I strongly believe that every positive review is either family/friend or paid for this guy is a top tier swindler