O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Miranda Michele Harris
2 months ago
It's 5pm on a Tuesday and it was really busy. The young young man that had beautiful brown hair that was the manger today was an awesome guy 10 points for him for helping me out.. everyone that was working was very nice I give them a ill always come to orelillys for my parts..

  Joe Pettry
6 months ago
This store sold me the incorrect ignition control module at the time I didn t realize there s 2 different ones a black one and a gray one they sold me a black one after 800 dollars worth of parts I finally went back to icm I took it back they refused to swap it out for a gray one so I ended up having to buy one I took it home put it on and truck ran perfect it also threw a lot of wrong codes having the wrong one on that s why I didn t catch it and started replacing parts that weren t necessary I tried returning some parts as well and they refused to refund them so I take it as they did this on purpose knowing what would happen and I would return and buy more parts we need to stick together and not buy parts from this store anymore I will never do business again with them and I hope whoever reads this does the same thing if they did it to me they will do it to you . The people who work behind the counters of these stores are paid very low wages even the managers so they don t really care about you getting the correct parts they care only about the sales for the store and themselves so I understand to a point of their lack of concern when selling parts normally a good auto parts store will tell you that there s 2 different icm for this vehicle black and gray that way you the customer is aware and can decide for yourself so when they don t say anything that shows they did it purposely I notice the manager doesn t even respond to any reviews let s stick together and stop shopping at this store and see how they feel about that take action against big business and show them customer service is the most important part of business without us you re store goes under and no jobs are availableUpdate on review after O Reilly responded to this review I reached out to them explained everything to them. They had a district manager call me back (Jose) from Arab,Alabama store and him and I spoke for a while he was very pleasant and I believe he put the customer first he told me I could return the extra parts even though I didn t have a box or receipt anymore to a local store near me and they would give me back the money for whatever parts I didn t end up using. I m happy this is over and they in return did the right thing. I m not going to say anything bad but I guess it was partly my fault I should have researched and known exactly what part I needed. I m happy with the outcome of the situation and will continue doing business with this auto parts store even though mistakes were made they in my opinion are still one of the best auto parts stores around and they did take care of the customer needs which was me.. Thank you for your help and God Bless you and the United States

  Terry Stone
4 months ago
Your brother's all right and have a very Christmas

  Lucas Alt
a year ago
Great service here. Running bone dry on coolant and didn t know what to do. Zack helped me out through the whole process, learned something new today. Would definitely recommend this place o anyone!

  Jason Parrish
4 months ago
Great people fair prices

  Valorie Anguilm
4 months ago
They always have what I need when I need it.

  Bill Fowler
a year ago
O'Reilly's has always treated me with prompt and courteous service, no matter which state and store I was in . Recently though, the folks at Albertville Al. Went way above board in helping me with a tough problem. Jose, in particular, took precious time during a busy part of the day, to help resolve my concerns. As I waited a few minutes for Jose to do what no one at any other brand would do, I noticed that each and every employee seemed eager and courteous beyond standards. Hats off to the managers and employees at O'Reilly's in Albertville.

  Maria Graham
a month ago
Fast service

  Carla Mitchell
2 years ago
I bought a set of rainx wiper blades. The employee who helped me was very courteous and went out of his way to help. He also installed them for me. This is my go to place.

  Amy Lang
11 months ago
Was clean ,easy to find things,employee's wasn't very friendly

  Mike Smith
5 years ago
O'Reilly Auto Parts is a solid parts store. Good employees with the knowledge to get you the right part the first time. Let's face it, no one wants to make a second trip to the parts store because they got the wrong part the first round.

  Robbie Simmons
2 years ago
They were cool people .I went in looking fir seat covers fir my daughters jeep and found them right away.

  Chris Snellings
6 years ago
They always do right by the customer. My family and i have dealt with the O'Reilly Auto team in albertville for years. They carry parts where other auto stores don't. I prefer them over anyone else.

  Arlen Mininger
5 years ago
Well, usually I like it. Sometimes though they don't have enough help. If one is changing a battery and one wipers there is probably only 2 customer service people left. It happens.

  amanda batey
5 years ago
Jeremy was a great help! He helped me find brake pads for my car and even explained the importance of the different types needed.

  ursula roberts
5 years ago
My go to place for parts. They know me because I'm always in there buying parts. Give military discount. Always a plus. Thank you for thinking of us.

  Mario Perez
6 years ago
Worst experience I think if they don't know what they doing, they should not been braking parts on someone else car.now will cost me more just they answer was just sorry like nothing was damage.. need better management

  Andrew Canales
2 years ago
Very nice people they know what they're talking aboit & what i'm looking for.

  Grace Giovanetti
3 years ago
Had to get towed here due to a breakdown and Zack and Jordan were specifically attentive to our problem and helpful! Thanks so much!

  M Moreno
6 years ago
All nice an polite well respected and very helpful you people that work there

  Madison Terrell
4 years ago
We pull up an hour before they close and the run to the door and lock it. I highly recommend boaz over albertville now.

  Valorie Anguilm
2 years ago
Always has what we need, if they don't they can get it same day or the next day.

  Cynthia Seay
5 years ago
I needed a bulb for my right front headlight. I bought the bulb & they put it in me. They also give a military discount.

  Lucas
4 years ago
Friendly employees and great service, always a plus in my books!

  Maria Miguel
2 years ago
Jose is always helpful. Great customer service!

  Don Beasley
2 years ago
Helpful knowledgeable staff make for a quick successful trip.

  Dan Harvey
5 years ago
Always helpful. Will find a part if not in the store.

  Jeremy Johnson
5 years ago
Went above and beyond to help me with a dead truck battery! Got some great employee's and management!

  Jimmy McCormick
a year ago
Lawn mower battery, lots of memories. Worked there 2-1/2 years

  Tim Klassen
4 years ago
Always lots of stock and reasonable service with friendly staff!