HHE Automotive Repair LLC
4.5 (181)
10537 US-431, Albertville, AL 35950
(256) 660-5522
facebook.com
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
HHE Automotive Repair LLC is an auto repair shop located in Albertville, AL, offering services such as general repairs, oil changes, and transmission repairs. They are known for their accessibility, amenities, and multiple payment options.
Services offered: General repairs & maintenance, Oil change.
HHE Automotive Repair LLC Reviews Summary
Pros
- Efficient service with same-day repairs.
- Knowledgeable and helpful staff.
- Good communication with customers.
- Provides additional assistance beyond repairs.
- Offers fair pricing and multiple payment options.
Cons
- Inconsistent quality in diagnosing and fixing complex issues.
- Some customers experienced rudeness from staff members.
- Issues with miscommunication and incorrect repairs.
Suggestion
Improvement in staff training for better customer service and accuracy in repairs.
Positive Words
great, helpful, friendly, efficient, knowledgeable
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Brian Easler
2 weeks ago
They done a really good job putting a catalytic converter and brake pads on my and my dad's 2010 Nissan Altima and it only took them a day
Shawn Dunn (Ninja of Omega)
3 weeks ago
Called and was answered quickly but the lady was rude and I'm good they won't get my business anymore more reliable sources anyway especially if ur looking for a car or someone to work on ur car.
Daniel Murray
5 months ago
I brought in a 2009 Tahoe for Evap code the same issue twice over a span of 2 month they relaced a evap solenoid which I have receipts of already replacing 4 months ago I leave from hhe code cleared next day code comes back on I call back tell them I m dropping vehicle off to get a transmison I ll bring it back I bring it back thinking they will make it right they did not they put a gas pedal on it thinking this will help the surging of the rpm and clear the evap code and charge me again mind you it has a 3 month old gas pedal I put on it . I go pick it up right before they close drive it out the lot check engine light comes right back on next morning I call speak to a not so friendly women and try to explain I ve brought in 2 separate times same issue and that I don t really have the money to keep throwing parts at it I wanted to know for sure that it could be fixed this time and she tells me that it may take more than one time bringing it up there to fix it.
Ruiz Joshua
a month ago
In this place, don't buy your car because the cars turn out bad and then they don't want to fix it and they treat you like you're trash.
Hank Butts
6 months ago
Took a jeep up there that'd been having some over heating issues. I've done replaced everything on the jeep except for the head gasket. I found out it was leaking thru the exhaust port. I took it up there and told them pretty clear thats what needed to be replaced. Well they replaced a thermostat. After I told them to not do anything to it until they found out what was wrong and to call me. The thermostat was stuck. I'll give em that. But I could replace that myself. I told them I wanted the head gasket replaced. Come to find out they don't replace head gaskets.
Lori Hook
4 weeks ago
They do all our automotive work, highly recommend
Brandi BG Witt
a year ago
Shane was ABSOLUTELY GREAT!! We were stranded 6 hours from home, not knowing anyone in town to help us. He went above and beyond to help us and get our car fixed. There are no words to fully express the gratitude we have for him and this shop. THANK YOU!! THANK YOU!! THANK YOU SO VERY MUCH!!
Bethany Lindstrom
10 months ago
Hagen really helped us out with a tow at an excellent price. He did a great job and they re super fast! Thank you
Adrianna Hurt
a year ago
This place is great. I m young and struggling for money but my brakes were awful so I came here to get them fixed. I had no where to go until they were done so I sat in their lobby. While waiting they asked me if I had anywhere to go or anyone to pick me up while I wait. He told me I d get hungry eventually. I admitted to him that I m not from here and had no where I could go while I wait and had no one to pick me up while I wait bc I don t know anyone up here. I admitted that even if I did have someone to get me that I had no money to get anything to eat. The other man overheard and b4 he went to lunch he gave me food and bought me a drink which he did not have to do. I just thought it was so sweet of these people to treat me how they did. They went above and beyond. They didn t have to do that for me. I highly recommend
Zachary Millar
6 months ago
Great service, and very affordable in a time when nothing is. Very timely as well
Stanley Harper
4 months ago
They seem to know what they are doing very satisfied with them
patrick brown
2 years ago
I needed my Honda Passport fuel pump replaced badly! I had the fuel pump purchased for a sho to install but was never called back. I called one of their competitors and they were booked but referred me to HHE AUTOMOTIVE and even gave me their number!! I called and spoke with Shane and explain my predicament and he told me that he may be able to have it by Thursday. After telling him my sisters Prius went down to the tune of a repair estimate of $10,000 battery and electrical issues. He told me he may be able to pick it up on Wednesday and would try and have it ready that afternoon . I called my sisters and brother and we all wanted to help her and with this Passport setting in my yard, with a bad fuel pump for over a year, this could be something we could all be part of.At or around 3 the same afternoon, Shane called me and said he had his truck coming to pick up the Passport. Awesome!! On Wednesday morning I received a call from Shane telling me that my vehicle was ready!! I was ecstatic about his turn around time. I then requested the vehicle fluids be changed and by 2 o clock that afternoon I was taking the Passport to the detail shop.I ll be able to get it shined up and to my sister by Saturday.Shane and your team, THANK YOU VERY MUCH!You all will be a major part of the happiness being brought to my sister and you have a customer as long as I own a vehicleServices: General repairs & maintenance, Oil change
Amanda Gallagher
4 years ago
This is hands down the greatest place I've been to for car repairs. These individuals are so kind and easy to talk to. I can walk in here and never worry about them trying to hoodoo me into fixing problems that were never there. The waiting area is very comfortable with plenty of seating and entertainment to make your time there go by much quicker. I would HIGHLY HIGHLY recommend this business for all your car repair needs.
Josh B.
2 years ago
Really nice people, works with you, has good prices and service.Comfortable place to sit in the shop while you get work done.Informative and helpful when you ask questions, even willing to work on my foreign car.I was suggested to go here because they do good work, and I'll agree this is a good place to maintain your vehicle and get work done!
Steven Rodgers
2 years ago
The only place I trust to take my car. These people are the best around and super friendly and the prices are fair. The worst they ve ever done is forget to put my oil cap on after an oil change but we re all human and make mistakes. I will always bring my car to HHE. 10/10Service: General repairs & maintenanceService: General repairs & maintenance
Tami Rhinehart
a year ago
These guys are awesome!!! I was on the side of the road with a flat tire. They came to me. Fast service, professional, courteous, and well equipped. I highly recommend this company!Services: General repairs & maintenance, Auto tire replacementServices: General repairs & maintenance, Auto tire replacement
Cresha Moore
3 years ago
The folks at HHE are attentive, kind, knowledgeable and good down home Country folks. They have fixed my personal car with speed and at a better than fair price. They fixed my daughters car, so much faster than we anticipated, and because it was a little more than she could afford at the time, worked with her on a payment plan! Who does that? HHE does because they care about their customers like family! They do all of our oil changes for all our personal vehicles because they are the best and Are cheaper than anyone around here. We love the folks at HHE! Their kindness is always there when you walk in the door
Robert Nesbit
3 years ago
Used 3 times so far, requested repairs were done as expected and did not take days and days or two to 3 weeks or longer to get it back. They also communicated with me which was great.Great place so far, will be returning for future auto repairs when needed.Service: General repairs & maintenance
Keysha Lashae
3 years ago
Hands down the best place in town!!The staff was great and the service was excellent!!The prices were great!I'm very pleased with the work they done to my vehicle. I will definitely be back.
Sheena Miller
2 years ago
We were referred to HHE by Mitch Morgan Motors where we finance a vehicle from, we are having issues with our stabilitrak system and we were told to ask for Shane that he could fix it easily. The lady who answered the phone was rude as hell! First she had an attitude problem and didn t know answers to half the questions we asked then when we politely said Is Shane there? We were told he knows all about it her response was Well I m the owner so talking to him will do you no good! I said right but he can answer the questions her response well I can t let you be seen til at least Monday so we hung up! Very rude and unprofessional and we will definitely be taking our business elsewhere!!!
Shawna Lazzari
3 years ago
I was recommended to HHE being told they were the best. So I took my car to have it looked at while my husband & I went out of town. When we returned, we were informed that they accidentally SOLD my car and the place that bought it had dropped the transmission. Needless to say, we did get it back in one piece & the owner was very apologetic. However, we wont be going back. Also, they told us our transmission was bad and turns out it was just the alternator. We replaced the alternator & the car has been fine ever since. I'm not sure if it was all the new guy that made these mistakes or what but it was the worst experience I've ever had.Service: Transmission
Carrie Jones
3 years ago
Shane at HHE was super helpful and patient. Ran a diagnostic on my van and explained things to me. Printed up a Repair Estimate with no pushing or pressuring to do the work. Though I know the owners, Stacy & Jessica Dodd, I've never had to have work done on a vehicle. I feel Shane is just as trustworthy n genuinely willing to help as Stacy would be. Highly recommend this Auto Repair shop.
Rooster
2 years ago
HHE took a really bad experience from another shop and gave us an amazing experience. Unfortunately we had to pay double for repairs to our vehicle but that wasnt at fault from HHE, what HHE did do was fix our car properly the first time, and there wasnt any run around. They were professional they accepted the car being dropped off on a weekend and they were prompt with making the appropriate repairs with warranty backed parts and labor. We will definitely use HHE in the future for any repairs that may come up.Services: General repairs & maintenance, A/C installation & repair, Air conditioning
angie lang
2 months ago
Great people, awesome work!
tom totz
a year ago
Did excellent work, price was right what they quoted me. Replace a/c compressor and recharge my freon and had my car back the next day. Highly recommend
Mason B
3 years ago
If you re new to this area like I am, DO NOT GO TO HHE AUTOMOTIVE. I did, just to get my tires fixed and I have over 1,000$ worth of damage to my car that just so happened at their shop. I asked if they had cameras and I already know criminals won t film their own acts, they had no view of my car they said. It s a hokey place and if the owner is very rude. She asked me how she can help, then rants about not helping because no camera proof it didn t happen there. Next stop Local police then on to the better business bureau. Do not get messed over by these people.
Drew
3 years ago
Shane and the folks at HHE automotive went above and beyond to assist me in purchasing a vehicle out of state. I live 9 hours away and they were able to pick up the car I wanted from the dealership and inspect it. They provided me with an unbiased and honest opinion before I made a purchasing decision. Thank you Shane and HHE Automotive Repair!
Stephen Sims
3 years ago
This is one of the best places in our area to have a vehicle repaired! Several times they have treated me right or offered up honest advise if I were trying to tackle the project on my own. Family owned and operated. Just honest down to earth hard working folks.
eric befort
2 years ago
Went in for oil change and they were quick about it good work n friendly folks. Fair prices also.Going back today for maintenance work.Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change
Clayton Wolf
2 years ago
Just needed a tire fixed. They pulled out a nail, plugged the tire and got me on my way. Great service, very professional, good prices. Would recommend them to anyone.